The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Voir plus
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We contacted Centrick to obtain a Sellers pack and I was directed to Katy Fallon. She was very helpful and explained exactly what needed to be done to get the pack and approximate timelines. We follow... Voir plus
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I don't believe in leaving bad reviews unless all attempts to get an organisation to engage & resolve an issue have failed. This is the case with Centrick's handling of an ongoing leak in our flat in... Voir plus
I attended the gathering at liberty place which was set up by concierge saf. I had a fantastic time the food drinks and atmosphere was great cant fault it. I would like to personally thank saf for int... Voir plus
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À propos de l'entreprise
À propos de Centrick
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ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Coordonnées de contact
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Royaume-Uni
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
4,2
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Haider was really impressive
Haider was really impressive, super responsive and sorted my parking issue straight away - very grateful as an agent to have his contact details
1 juillet 2026
Avis spontané
Réponse de Centrick
Hi Amelia,
Thank you for your wonderful 5-star review. We're delighted to hear that Haider was able to resolve your parking issue so quickly and efficiently.
We'll be sure to pass on your kind words to him. It's great to know his responsiveness and support made such a positive difference to your experience. We truly appreciate your feedback.
Many thanks,
Centrick
So posting another review as maybe I…
So posting another review as maybe I might get some response.
This time centrick has sent all my billing details to the previous owner. Ive sent an email to their dpo and to all the emails now i can find and as usual radio silence.
Ill see if they respond.... not hopeful. At which point as they are leaking private information maybe I will be going to the ico for non compliance of GDPR. Maybe i'll get an answer, maybe i wont who knows, I'll update here if there is anything more than their stock trustpilot response. Again not hopeful.
Update: Forwarded the forwarded email - 02/07/2026 10:33 UTC - Received OOO from their DPO as copied her directly.
Update: So after 03/07/2026 - So they came back and supplied some information on previous requests and asked for more information.
Update: 20/07/2026 - Still no adequate response to the data breach, they have sent me an email telling me they are routing my email to someone else. At this point i still have no hope. It would appear Data breaches are taken very lightly at Centrick, be careful of your personal information folks.
1 juillet 2026
Avis spontané
Réponse de Centrick
Hi Jason,
Thank you for taking the time to leave this review. We are very concerned to read your comments, particularly regarding your allegation that your personal billing information was shared with a previous owner.
We take data protection and GDPR compliance extremely seriously, and any potential breach of personal information is treated as a priority. We are sorry to hear that you feel your previous attempts to contact us have not received a response.
To ensure this matter is investigated urgently, please send us your full name, property address and any relevant reference numbers via the Trustpilot request or email (customerservice@centrick.co.uk), and we will ask the appropriate team to review your case as soon as possible. If you have already contacted our Data Protection Officer, we will also ensure your correspondence is located and followed up on.
We understand your frustration and appreciate the seriousness of the concerns you have raised. We would welcome the opportunity to investigate this fully and provide you with a response.
Kind regards,
Centrick
Sad has always been incredibly helpful…
Sad has always been incredibly helpful concierge in Liberty Place. Friendly and quick to offer aid when needed.
30 juin 2026
Avis spontané
Réponse de Centrick
Hi Chelsea,
Thank you so much for your kind words! We’re delighted to hear that you've received great help - we’ll be sure to pass on your feedback. The team is always here to support, and it’s wonderful to know that came through in your experience.
Kind regards,
Centrick
Lack of response and transparency. I have to choose a specific date of experience but this goes over a years worth
We have been trying to get a response from Centrick regarding our insurance calculation for over a year now with little to no response. As a direct result of the queries, our account is showing as overdue. Instead of responding, they have instead instructed solicitors to collect which has in turn come with additional costs and penalties. There is no transparency in anything they are doing and treat radio silence as a response.
29 juin 2026
Avis spontané
Réponse de Centrick
Hi Shanil,
We’re really sorry to read this and completely understand how frustrating this must feel - especially after such a long time trying to get clarity.
This definitely isn’t the experience we want anyone to have, and we take your concerns around communication and transparency very seriously. The situation you’ve described, particularly with the account status and escalation to solicitors, is something we’d like to urgently look into and get properly reviewed.
We’d really appreciate the chance to resolve this for you. If you can, please send us an email with your property details so we can pick this up straight away, investigate what’s happened, and work towards a fair outcome.
Kind regards,
Centrick
Never answer or reply to anything
We have been trying to sort out a direct debit with this useless company. They ignore emails, and their finance dept don't pick up the phone. Anyone who answers Don't help. But they say we are overdue on our payments to them, how can we pay them when they don't bother to get back to us.
Their online portal is even worse, they answer you with the excuse that someone else will get back to us, then silence...
This company should not be in operation, as they are useless
27 juin 2026
Avis spontané
Réponse de Centrick
Hi Paul,
We’re sorry to read your feedback and understand how frustrating this experience must have been, especially when you are trying to make a payment.
This is not the level of service we aim to provide. We take concerns about communication and accessibility very seriously, and we’re disappointed to hear that you feel your attempts to contact us have not been properly responded to.
We would like to reassure you that we do have processes in place to support customers in making payments, and it’s clear from your experience that we need to review where these have fallen short in your case. Your comments regarding delays in email responses, difficulty reaching our finance team, and lack of follow-up via the portal will be investigated.
We would really appreciate the opportunity to put this right for you as quickly as possible. Please contact us directly at customerservice@centrick.co.uk with your property details so we can prioritise your case, assist you in setting up your direct debit, and ensure your account is reviewed appropriately.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Rogue Company
Customer Ref: PLC - 003 - 003A
Incompetent and bullying company, threatening an 80 year old female pensioner, sending threatening bailiffs letters, when she doesn't owe anything.
They previously claimed they had not recieved a cheque, which when we checked with the bank we proved they had already cashed it.
Despicable who should be closed down for illegal practises.
Being charged for hedge cutting, which there isn't any.
Maintenance of street lighting, which there isn't any.
Weeding, which they hardly ever do, and they just pull them out, leaving the roots in, instead of digging them out.
Checking the estate for any damage.
We have loose slabs that are a trip hazard.
I'm here all the time, and watch them. They never go around checking the estate.
Never return emails or phonecalls.
Disgraceful communication.
They dont want to engage with customers, apart from sending them threatening letters.
Have made a complaint to the Property Ombudsman for them to be investigated.
Will also be contacting my MP.
Not surprised they have so many 1 star negatives reviews.
If your buying a new build property make sure this company isn't the maintanance company.
26 juin 2026
Avis spontané
Réponse de Centrick
Hi Nicholas,
We are very sorry to read your review and the serious concerns you have raised. This is not the standard of service we aim to provide, and we take comments of this nature extremely seriously.
We strongly refute any suggestion of inappropriate or bullying behaviour. However, we are concerned to hear that our correspondence has caused distress, particularly in relation to an elderly resident, and we will review this as a priority.
We would welcome the opportunity to investigate the points you’ve raised. We have not been able to identify this case from the information provided, and we would encourage you to contact us directly so we can carry out a full review and address these matters as quickly as possible.
We note that you have referred the matter to the Property Ombudsman and respect your right to do so. We will fully cooperate with any independent investigation.
Please contact our team at customerservice@centrick.co.uk quoting your property address so we can resolve this for you.
Kind regards,
Centrick
Me and my family have had a great…
Me and my family have had a great experience at The Saxons over the last two years. Clean and professional. Love the events and community of people we have met here. Charlotte and team have gone above and beyond for us
1 janvier 2026
Avis spontané
Réponse de Centrick
Hi Bhawani,
Thank you for such a lovely review and for being part of The Saxons community over the past two years!
We’re thrilled to hear that you and your family have enjoyed your experience, from the clean and professional environment to the events and connections made along the way.
Charlotte and the team will be so pleased to know their efforts have made a difference. We truly appreciate your continued support!
Kind regards,
Centrick
Saf was great help and keen to help…
Saf was great help and keen to help where needed
25 juin 2026
Avis spontané
Réponse de Centrick
Hi Matt,
Thank you so much for your kind words! We’re delighted to hear that Saf was such a great help - we’ll be sure to pass on your feedback. The team is always here to support, and it’s wonderful to know that came through in your experience.
Kind regards,
Centrick
Avoid at all costs
Avoid at all costs. Provide little to no services and in the middle of a dispute over charges they escalate repayments using predatory and threatening CDER company. Do not respond to emails. Complaints email doesn’t work. Shameful practices are commonplace here. They have been reported to the Property Ombudsman.
24 juin 2026
Avis spontané
Réponse de Centrick
Hi tanyarm,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you have experienced regarding your concerns, communication, and the handling of your account query.
We understand how important it is for customers to receive clear information and feel supported, particularly where charges are disputed and there is an ongoing complaint. We are sorry that you feel this has not been your experience.
We would like the opportunity to review this matter further and ensure your concerns are investigated by the relevant teams. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can look into this and provide support.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Unlawful fees and subsequent threats of forfeiture and debt recovery
This is yet again a repeat of a prior complaint of unlawful tenancy fees which Centrick have previously acknowledged were raised in error.
Centrick have sought to unlawfully charge me hundreds of pounds by way management and inspections fees which they are not entitled to recover under the terms of my lease. Further, they have failed despite request to provide any evidence of such assessments or surveys ever having taken place.
In January 2025, Centrick finally conceded that they were not entitled to recover such costs and they were removed.
However, I have since encountered the same issue again, with further unverified charge of £120 being levied, with two subsequent late payment letters (with associated charges) and now a threat of debt recovery.
I am being ignored by Centrick.
For anyone considering, avoid this company.
24 juin 2026
Avis spontané
Réponse de Centrick
Hi Harry,
Thank you for taking the time to share your feedback. We are sorry to hear about the concerns you have raised regarding charges applied to your account and the communication you have experienced while trying to resolve this matter.
We understand how important it is for customers to receive clear explanations and supporting information regarding any charges, particularly where there has been a previous query or dispute. We appreciate that receiving further correspondence while awaiting clarification can be frustrating.
We would like the opportunity to review this matter fully and ensure it is looked into by the appropriate team. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate and support you further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Very poor management of the block that…
Very poor management of the block that I've lived in for 12 years. The accounts department don't seem to be very good with figures at all. Huge price increase this year of 34% which is apparently due to no reserve fund left at all. Continual main door/intercom issues. Lack of response on the portal. Overall poor communication via the portal and phone. They've only been maintaining for 4 years and look at the shambles they've made of it. They seem to have forgotten they work on our behalf not the other way round. Ombudsman enquiry needed.
1 mai 2026
Avis spontané
Réponse de Centrick
Hi Lizz,
Thank you for taking the time to share your feedback. We are sorry to hear about the concerns you have raised regarding your experience with the management of your building, including communication, service charge queries, and ongoing maintenance matters.
We understand how important it is for residents to receive clear information regarding charges, planned works, and building management, and we appreciate the frustration caused when responses or resolutions do not happen as expected.
We would like the opportunity to review the concerns you have raised and ensure they are looked into by the relevant teams. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate and support you further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
This whole company are a complete joke
This whole company are a complete joke. They ignore emails, they ignore payments that have been made and then send you threatening letters because they can’t be bothered to do their jobs. They are time wasters and money grabbers. Let’s not ignore the fact there is a cost of living crisis and they still can’t use their one brain cell to effectively do their jobs.
Absolute disgrace and if I don’t receive a reply to my complaint I will be getting the ombudsman involved.
23 juin 2026
Avis spontané
Réponse de Centrick
Hi Ria,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration you have experienced and the concerns you have raised regarding payments, communication, and your complaint.
We understand how important it is for queries and payments to be handled accurately and for customers to receive timely responses, particularly where there is a dispute or ongoing complaint. We are sorry that your experience has not met the standard of service you expected.
We would like the opportunity to review this further and ensure your concerns are looked into by the appropriate team. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate and support you further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Absolute nightmare – Centrick is putting my property sale at risk of collapsing
I am extremely frustrated and disappointed with Centrick’s property management team. I am in the final stages of selling my apartment, and the buyer has already signed the contracts. However, the entire sale is now on the verge of collapsing solely due to Centrick's shocking lack of professionalism.They are completely ignoring my emails. When I call their customer service, the agents only tell me "they are sorry" but offer absolutely no solutions.The most unacceptable part is that the crucial FRAEW (Fire Risk Assessment of External Walls) document for my building was already completed back in February 2026. Despite this, the Building Safety Team is actively refusing to provide it to me or my solicitor.There is zero communication, zero accountability, and their delays are causing immense stress and financial risk. I could never have imagined that a professional company could be so incredibly unprofessional and negligent. It is going on for months.
23 juin 2026
Avis spontané
Réponse de Centrick
Hi Fabian,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and stress this situation has caused, particularly at such an important stage of your property sale.
We understand how important it is to receive timely updates and documentation when a sale is progressing, and we appreciate the impact delays can have on all parties involved. We are sorry to hear that you have felt unable to get the support and communication you expected.
We would like the opportunity to look into this further and ensure your concerns are reviewed by the appropriate team. Please could you send your property details and any relevant information, including details of your request for the FRAEW document, to customerservice@centrick.co.uk so we can investigate and assist further.
Thank you for bringing this to our attention.
Kind regards,
Centrick
Absolutely appalling.
Absolutely appalling.
I am being threatened with debt collectors due to "no contact being made" regarding a disputed charge. I have made contact for the past 18 months about this issue, and i was told 12 months ago that it was resolved and the fees were wiped. This didn't happen. I have opened multiple tickets on the portal, submitted more than one official complaint, and made many phone calls.
I have spent the last 10 days via email and phone to try to contact first the credit control team, and then an operations manager. I have still not spoken to one of them, despite multiple efforts and promised call backs. All emails were ignored. There is an open complaint going on for 2 months, which was acknowledged as submitted, and then never responded to.
The last time I rang to try and speak to them again, Keila the receptionist was both incredibly rude and sarcastic to me, showing zero empathy on the matter. After expressing my concerns once more and the fact I have tried so long and had no call back and need it as a matter of urgency she said to me " Well, you see, people do have these things called schedules", when I then called her out on her attitude towards me she terminated the call.
The issue is ongoing.
UPDATE:
This review was responded to immediately the following morning with the response as seen below. I immediately replied to the email given as asked with details as requested. It is now a further 24 hours with no contact, reply, phonecall. Seems like a generic copy past reply , only to ignore again me if done what i was asked.
UPDATE 3/7/26
It is now 3/6/26, still no reply from centrick via any means. No callbacks, no email. nothing.
UPDATE 30/7/26
No reply ever received from emailing as per below reponse.
My account was reffered to debt collection and my access to the centric portal as a whole has been blocked due to this. Meaning I can no longer access previous requests and messages, raise issues, pay any other requeated charges which are not disputed or contact centric via message.
Ive never had any call back or reply email to ANY correspodance on this issue.
I rang this morning and was told there is only one person I can speak to to unblock the account. This is the same person ive triede to speak to for the past 6 weeks.
23 juin 2026
Avis spontané
Réponse de Centrick
Hi NicholasClarkeMedia,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration and upset caused by this ongoing matter and the difficulties you have experienced trying to get a resolution.
We understand how concerning it is to receive further correspondence regarding a charge you believe has already been disputed, particularly where you feel you have made repeated attempts to communicate and seek clarification. We also appreciate your concerns regarding the communication you have received and the importance of every interaction being handled professionally and respectfully.
We would like the opportunity to review this fully and ensure the relevant teams are aware of your concerns. Please could you send your property details and any relevant information to customerservice@centrick.co.uk so we can investigate this further and support with progressing your query.
Thank you for bringing this to our attention.
Kind regards,
Centrick
A big thank you to saf at liberty…
A big thank you to saf at liberty place. Saf 8s always welcoming and friendly.
Thank you
Patrick
23 juin 2026
Avis spontané
Réponse de Centrick
Hi Patrick,
Thank you for taking the time to leave such lovely feedback.
We are delighted to hear that Saf continues to provide such a welcoming and friendly experience at Liberty Place. Creating a positive environment for residents is something we truly value, and it is wonderful to know that Saf’s approach has made such a great impression.
We will be sure to share your kind words with Saf - he will be pleased to receive your recognition.
Thank you again for your feedback and support.
Kind regards,
Centrick
Shout out to Charlotte at the Saxons
Shout out to Charlotte at the Saxons. Great experience everything I visit site. Her passion strives through.
23 juin 2026
Avis spontané
Réponse de Centrick
Hi John,
Thank you for taking the time to leave such lovely feedback.
We are delighted to hear that you have had such a positive experience when visiting The Saxons and that Charlotte has made such a great impression. Her passion, dedication, and commitment to creating a welcoming environment for residents and visitors is something we truly value.
We will be sure to share your kind words with Charlotte - we know she will really appreciate the recognition.
Thank you again for your feedback and support.
Kind regards,
Centrick
5 Star
Haider responded quickly to help sort me a new key fob in a timely way to help me get access to my flat again. Thank you
22 juin 2026
Avis spontané
Réponse de Centrick
Hi Sophie,
Thank you for leaving your feedback.
We are pleased to hear that Haider was able to respond quickly and support you with arranging a new key fob, helping you regain access to your flat in a timely manner.
Providing efficient and helpful support when residents need it most is something we always aim for, and we will be sure to share your thanks with Haider.
Kind regards,
Centrick
Manager Saf at liberty place is very…
Manager Saf at liberty place is very hard working. Always very welcoming and helpful with anything that might need doing.
22 juin 2026
Avis spontané
Réponse de Centrick
Hi Olly,
Thank you for taking the time to leave such a positive review.
We are thrilled to hear your feedback about Saf at Liberty Place. It is wonderful to know that his hard work, welcoming approach, and willingness to help have made such a positive impression.
We will be sure to share your recognition with Saf - thank you again for your kind words.
Kind regards,
Centrick
Liberty place is a lovely place to live…
Liberty place is a lovely place to live and saff manages the building outstandingly
22 juin 2026
Avis spontané
Réponse de Centrick
Hi Karl,
Thank you for your kind feedback.
We are delighted to hear that you enjoy living at Liberty Place and that Saf has been doing such an outstanding job managing the building. Creating a welcoming and well-supported community for residents is extremely important to us.
We will make sure your lovely comments are shared with Saf and the wider team.
Kind regards,
Centrick
Saf at liberty place is an awesome chap…
Saf at liberty place is an awesome chap always willing to help.
22 juin 2026
Avis spontané
Réponse de Centrick
Hi Naf,
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that Saf has been so helpful and approachable at Liberty Place. Providing a friendly and supportive service to residents is something we really value, and we will be sure to share your kind words with Saf.
Thank you again for your lovely feedback.
Kind regards,
Centrick
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