Chaldal.com Avis 

Chaldal used to be a service I trusted. I remember my first order was a water bottle back in 2013-2014, and at that time the experience was decent. Unfortunately, over the years, their service quality has gone down a lot.

Recently, the quality of their products has been very disappointing. I have received poor-quality food items and even rotten vegetables. When I asked for a refund or exchange, the support response was not helpful at all. Instead of taking responsibility, they refused to give a proper refund or exchange and said I should have informed them earlier.

Their delivery fee is also high compared to other services, but the delivery is always delayed. Other grocery delivery services now deliver faster with lower fees. Even small things like shopping bags are handled poorly; they charge or take them back, while many other stores provide them for free.

Overall, Chaldal has become disappointing in terms of product quality, customer service, refund policy, delivery speed, and value for money. I would not recommend them. Ordering from Chaldal is a waste of both time and money!

First of all they give the worst quality cheap products, delayed in delivery and they will not inform if item is not in stock yet they will charge you full amount won’t deliver to you.
Recently I found out they sell your credit card information, specially international credit card where I’m the victim.
Customer care agent MD. Tushar didn’t help me at all.
So for your safety please away from the frauds.

I invested indirectly in this company but recently ordered two boxes of shuttlecocks as a regular buyer. The delivery person arrived with both boxes in unacceptable condition: one was opened, missing its lid (allegedly lost during transit), and the other was haphazardly sealed with tape. After inspecting the shuttlecocks, I was shocked to find that nearly every one was visibly defective. The entire experience felt like receiving a box of intentionally discarded, low-quality items. This is not just poor quality control; it feels like a deliberate scam. As a result, I will neither invest further nor purchase their products again

I ordered half a kilogram of Rui fish from Chaldal. However, when I received the fish, my family confirmed that it was not Rui but Mirka fish. Moreover, the price was more than double compared to the local market.”

On the positive side, if you absolutely cannot or do not want to go to the market yourself, and paying such a high price does not bother you while you have plenty of time, then you can certainly shop from Chaldal once in a blue moon.
Do NOT order if you dislike wasting money or if you are short on time.

Pathetic lil company.

1) They don't give you a shopping bag with your products, so I bought my own bag, and they used my bag to deliver "fish" to some other customer, and my product had the smell of fish.

2) They sold me coffee that was supposed to be free for every buy 12 get 1 free

3) I bought 1 item with a shipping bag. They ran out of the item and sent me the shipping bag and charged me for the delivery. By their support team, apparently, "shipping bag," which is an optional "add-on," is a product, so they sent me JUST the shipping bag.

I asked for a refund, the pathetic company said, "We will send a delivery guy to collect that 9 BDT bag, and then we will refund you."

worst service they provide. they dont deliver products timely. lying customer about proroduct availability .
for 2 cosecutive orders they harrased me giving their medicine through banglameds.
They said their drugs were available, but rescheduled later saying that their products are unavailable. just disgusting.

I ordered some groceries from chaldal.com and i saw broken product seal and when i compared their price with other shop, i found that the price was really high than others. Not recommend others to shop from chaldal.com.

কার পারমিশন নিয়ে কল দিচ্ছেন বারবার? কতবার নাম্বার ডিলিট করতে বলেছি? আমার ঘুমের মূল্য আপনাদের সার্ভিসের থেকে বেশি। আমার ঘুমের ক্ষতি যে করতেছে তাদের সার্ভিস আমি কেন নিবো? সবাইকে কি আপনাদের নিয়মে চলতে হবে? দিনের বেলা কে ঘুমাবে কে ঘুমাবে না তার পারমিশন আপনাদের থেকে নিতে হবে? কেন অজস্রবার নিষেধ করা সত্বেও কল দিয়েই যাচ্ছেন? আমি আপনাদের থেকে প্রোডাক্ট যতই প্রয়োজন হোক নিবো না। অন্যদেরকেও আপনাদের বাজে সার্ভিসের ব্যাপারে বলে যাবো। কেননা আপনারা পারমিশন ছাড়াই মানুষকে বিরক্ত ও তাদের ক্ষতি করেই যাচ্ছেন।

Very bad! They don't maintain any time. I had a paid order, they were supposed to give me yesterday. Our family was hoping for the order to arrive for the first iftar. Thanks for ruining it.

Chaldal.com customer care service is a bogus, lier, disrespectful and unloyal to customer
The live chat persons and the phone call both persons does not care about customer's expectation. They never via any message neither to delivary mam nor to their higher authority. They think themselves all knowing person. They are self centerrred. Does not have any experience and get this job by corruption. Otherwise they should atleastcare what cistomer want and it is their job. All of them should loss their job immediately if chaldal owner or authority wants to ran their businesses. Otherwise many customers will quit this and switch to other online shopping portal. Police should check their business permissions and the NBR should double their taxes. Even the delivary man took away the bag that I purchased online and said showing reciept I did not purchased bag. But I am 100% click the bag. What a miser online business!! Allah must not bless them.

Not bad. They always taken care of our orders. :) Good wises

কল দিয়ে খালি ডিস্টার্ব করে। শান্তিতে একটু ঘুমাইতেও পারি না। আর অর্ডার দিতে চাইলে বলে তাদের এলাকার বাইরে। তাদের এলাকার বাইরে হলে কল দিয়ে ডিস্টার্ব করে কেন? প্রোডাক্ট কিনতে বলে কেন? আমি কি কল দিতে বলেছিলাম? প্রধানমন্ত্রী হয়েও এদের হাত থেকে নিস্তার পাচ্ছি না, দেশের জনগণের কথা বাদই দিলাম।

Absolutely horrendous service. I did not even place an order. I was browsing this site. They started calling my relatives in Dhaka on payment verification. My relatives had absolutely no clue why Chaldal kept calling and started bugging them. Then they started delivering some stuff in increments and asked for money from them! Kept calling all throughout the day. Stay away from this site. Scammers.

They are caring for the customers and keep track of their needs.

Horrible experience!! I order a product and paid with my debit card but later chaldal customer care called and told me they don't have that product in stock and they are canceling the order. I asked for a refund and initiated the process. It has been over 2 months and after long conversations with their support I still couldn’t get hold of my refund money.

Recently ader delivery theke suru kore customers service porjonto sob baje hoye geche. Ekta order dile ane arekta... 2 ta ante bolle bill 2 tar ane but product ache 1 ti. Customers support a kichu look kotha shunei boja jai tara expert na.

তাদের কথায় আর কাজে কোন মিল নাই। আমাকে বিকাল ৪-৫ টার মধ্যে ডেলিভারি দিবে বলে, রাতের ১১ টায় আমি মেসেজ দেয়ার পরে আমাকে বলে অর্ডার টা কালকে দিলে হবে কিনা?