Chapter Law Avis 

I am rating 5 star for the service I received from Beth Hodson and Sahlia who were always prompt in responding to any queries.
Other than this I found the lack of communication very frustrating. House sales and purchasing are so stressful and even if solicitors are busy it only takes a minute to delegate to a secretary or receptionist to make a call to clients.
I feel this aspect of client care really lets the firm down.
My estate agent was called with updates rather than myself which always seemed odd as I was paying for this service.

Beth Hodson dealt with the sale of my property and she was excellent. she communicated every step of the way . her customer service was second to none. .She delivered on everything in the time frame she advised . I would highly recommend her services . Thank you Beth

I used Chapter Law for my house purchase and I would not recommend. Replies were slow throughout the 8 month process. I had 3 different solicitors during this time. 2 left and I was not notified, and only found out through chasing. I became homeless for 6 weeks at the end of the process as a result of the poor service and communication from Chapter Law. This caused extreme stress which resulted in time off work.

I submitted an official complaint to a Director at Chapter Law, who assured me my complaint would be resolved within 28 days, if not sooner, as a result of the 'extent of the issues I had raised'. This was nearly 4 months ago, and I have not heard back since despite numerous attempts to chase.

I would not recommend unless you are happy to be ignored and have a lot of money taken for a service well below expecations.

My experience with chapter Law.is mixed, lack of communication at first ,no reply to emails ,it was really frustrating until the star that is Beth hodson took over .kept in touch every day got the sale and purchase moving quickly with no problems, if i was to do this again I would only do it with Beth in charge . Change the experience from 0 to 5 stars .

We were the third party in a four-property chain, with Chapter Law acting on behalf of the first-time buyers at the beginning of the chain. To be fair, this was a particularly busy time across the conveyancing industry, with many transactions aiming to complete ahead of the impending stamp duty increase.

In January, the final party in the chain took the initiative to write directly to all solicitors involved, clearly stating that, in order to avoid the increased stamp duty, completion would need to take place no later than 24th March. This urgency was compounded by their relocation from the Redditch to Scotland and the need to secure a removal company in time.

All solicitors in the chain acknowledged the deadline and made efforts to work towards it except Chapter Law. Despite multiple attempts over the months to engage them, Chapter Law repeatedly failed to respond to emails from other solicitors and showed little willingness to cooperate or contribute meaningfully to the progression of the chain.

Several estate agents, including AP Morgan Estate Agents, who themselves promote Chapter Law tried unsuccessfully to make contact. Frustrations were openly shared by AP Morgan staff, who admitted to difficulties in communicating with Chapter Law and expressed their limited ability to influence the situation.

In a final effort to escalate the matter, I visited Chapter Law’s Redditch office in person. I made it clear I was not seeking legal advice but simply urging them to respond to the outstanding correspondence from fellow solicitors. I was dismissed on the basis that I was “not their client” and entirely missing of the point, given that their lack of cooperation was holding up the entire chain and risking financial penalties for all involved, including their own client.

In the end, every party in the chain except Chapter Law was ready to exchange and complete well ahead of the deadline. Due to their continued lack of communication and inaction, the transaction missed the stamp duty cut-off, resulting in avoidable additional costs for every buyer in the chain including Chapter Laws own client.

Jennie Smith at Chapter Law Redditch has been an absolute star guiding and supporting us through the initial stages of a difficult property conveyance. There being six of us spread across the UK selling the property, this didn't phase her at all acting pleasantly and professionally throughout - well done. It's now passed to the legal team to do their thing, fingers crossed they will also do as well.

Sahlia in the Redditch branch made our sale and purchase stress free. Brilliant communication, professional and very informative. I would highly recommend!! Thank You so much!

The team at Chapter Law are stars, with Andrena being particularly bright & guiding. Despite our impending deadline, the team remained diligent and calm and ensured that it was easy to share/upload any documents. Our sale/purchase was completed on time. All queries were responded to, and they pursued any outstanding items with vigour. We would absolutely recommend Chapter Law to anyone in need.

Although a little tricky to get a hold of for the first few weeks, once we got further into the process, Aamna was great with direct communication (via phone), quick on responding with our agreed actions to move forward and progressed things as quick as she could, with much patience, to move things along for exchange and completion.

Professional, efficient and friendly throughout especially given the pressure to achieve completion by 31st March 2025

An excellent service from Chapter Law who worked diligently to progress our house sale despite delays further down the chain. Sahlia Ali was a pleasure to work with and I would recommend using Chapter Law when selling your property.

Charlotte at Chapter Law was fantastic. 5 stars! I would highly recommend her to everyone. From start to finish the process has been stress free, thorough and professional. A truly brilliant service. Thank you very much.

5* rating is specifically for Sahlia Ali who is a real asset for Chapter Law.
We were recommended Chapter Law by AP Morgan and wouldn't say there are any differentiators between them or any other conveyancer. However, Sahlia made this a lot easier even though she was only looking after the sale of our property, whereas the the lady managing our purchase was slow, needed constant chasing and communication was poor from the moment she got involved (even the receptionists knew what property i was calling about given the amount of chasers). Thankfully, we managed to get exchange and completion done on the same day, but this would not have happened if Sahlia wasn't fighting our corner and going above and beyond to get things moving and sorted. In addition a shout out to Charlotte Bull, was clear to me in a 10 min conversation with this lady, she was on the ball, succinct and provided a calm clear view of options & more importantly did exactly what she said she would do - thank you!

Chapter Law have made the process of selling so easy. The online access was simple, contact with the conveyancer was regular and timely and Sahlia Ali, has been a pleasure to work with. Sahlia provided a professional, friendly and efficient service, which I am grateful for. Thank you

I give Beth Hodson 5 stars. She was excellent. Had it not been for her I think I would have broken during this whole process. Chapter Law only gets 2 stars from us and that is only because of Beth.
We were recommended by A P Morgan to use Chapter Law and it made sense as our seller was using them too.
Beth dealt with our sale which was very smooth. A lady with the initials of JA dealt with our purchase. Not once did she reply to any of our emails or phone messages left. I only spoke to her twice in the whole process and that was only when I rang and they were able to put me through. We never met her.
My husband has early onset dementia so an already difficult process was made an awful lot worse by this sheer lack of communication. It also took much longer than needed.
I will be putting in a formal complaint.
But I don't want any of this to take away from Beth, she was amazing and 5 star any day. Thank you Beth.

Shocking experience as first time buyer from Carol at Chapter Law. Communication extremely poor and lack of action all the way through. Encouraged by estate agent to use Chapter Law as our seller was also using them. It was supposed to make communication easier - blood stone springs to mind !!

Kept me informed and advised on matters.
Also Charlotte ensured sale went through within time frame as it was a quick sale.

Asked for a quote for a property purchase. Quote never received, but received an email telling me I had instructed them and that I should make a £300 payment. A few weeks later I received a further email requesting the same thing again! I replied after the second email questioning why they were saying I had instructed them when I had not, but no answer received. My feedback would be that the quote system should be reviewed, as this is not a way to gain business - I did not even consider this company as a result. I was just after a quote, not to instruct anyone nor be chased for a payment.

Up until a few weeks ago, we have had a very positve experience with Chapter Law. Since October Beth Hodson has been efficient, helpful and provided excellent customer service, hence the 5 stars for her & her colleagues that we have dealt with. However, sadly, we have found after an excellent solicitor leaving, we have had a replacement who says she will do things by a said date & does not. Said she will get back to us by a said date and does not. Documents are being requested which have been sent months ago and when we send them, we receive no acknowledgment of receipt. Two days after sending I call to check receipt and she is unaware they have been emailed to her. We just hope Chapter Law can resume their previous all round good service as our confidence in them is rock bottom. Just waiting on acknowledgement of our complaint. Fingers crossed.

We had a fantastic experience with the team at Chapter Law, our case wasn’t straightforward but these guys really went the extra mile.

Special mention to Beth Hodson for seeing us so many times with all the mountains of paperwork!