Chapter Law Avis 

Lovely staff who are nice to deal with.

Can't fault Chapter Law, they were fantastic from beginning to end and were responsive when I had questions and understanding about the stresses of selling your property. Many many thanks

With a possible claim for property misrepresentation, I walked into the Pure Offices, serviced offices, Longbridge, & asked for Chapter Law. The person I met was incompetent & dishonest. I left my phone # in case they did have someone who knew what they were doing. I was later phoned & given more rubbish as to why they couldn't act. If they didn't want the Retainer, why not just say so?

15/1/25 I have been asked to give more detail. There isn't much more to add. The Chapter website says they deal with all aspects of property law. So I visited in person to make an appointment to see a lawyer for an initial consultation on misrepresentation. The girl to whom I spoke hadn't got a clue. She was also a liar. She tried to tell me they weren't lawyers & only conveyancers. I then showed her the above web page. Without apology, she then started to tell me I wasn't a client. I now got up to go & left my contact details, for which she didn't have pen / paper, & had to go to retrieve. I was later phoned by another incompetent, who says they aren't regulated for contentious work. That's rubbish. Thats 99% of what lawyers do. Clearly, they didn't want the Retainer. They should have said they didn't want the work. And now they're whinging to Trustpilot saying they want details & that I've got the wrong 'domain'. It's Chapter Law & they're incompetent.

We used Chapter Law to sell my parents property following bereavement. A difficult experience made easier by Charlotte Bull. She was supportive and understanding of the circumstances. We were informed throughout and she ensured the sale completed with no complications, she was prompt with communication and the online system worked out well with 3 executors. Would highly recommend, thank you x

Thank you Aamna for all your help of my house sale kept me updated throughout my house sale dealt with everything I asked and more thanks again top job.

Victoria has been great throughout the sale and purchase process, clear and thorough communication and answered queries and emails quickly.

I was recomended to Chapter n law by my estate agent Luckily we got
Aamner Sajid of Redditch Branch
She was was absolutely first rate.with my House Sale . Nothing was too much for her.She’s so kind polite patient as I’m 71 not sold house before !
She responded promptly to every email called me if I was concerned about anything kept us in the loop all the way . answered all my calls straight away she . Saw me in office a few times when I didn’t understand the paperwork. She explained everything so clearly to me ,anything I didn’t inderstand .
She’s was Always polite efficient and friendly . We were lucky to have her!
She took all the stress away from what is stressful situation .made it look easy.
Well Done Aamner I’ll give Chapter n Law 100/: review . Ms Ann Regan

We felt there was a lack of communication and delay with any responses expected
We got there in the end, finally

I have to be honest - when we first started the process with chapter law, the process wasn’t a quick as we hoped for. However, Charlotte Hatch took our case and was very informative throughout the entire process with detailed breakdowns at each stage of what was happening (in and out of her control) and why to clearly manage our expectations. There are stages of any buying process that can become painstaking but she ensured we knew any changes or updates and informed of clear escalations and efforts she made to ease things along. Thank you Charlotte for you hard work. I know your line of work is not easy - and we both appreciate your work and support.

My experience with Aamna at Chapter Law has been excellent and with contact with other members of the law firm I would thoroughly recommend them.

Always felt confident that the job would be done and we were all kept informed of the process and how things were proceeding and everything was well explained all the way through!

Charlotte was very responsive and gave clear answers to any questions I had.

Jennifer Akers was very pleasant, clear and efficient. The process of exchanging contracts and completion went very smoothly.

Excellent service! Thanks Jennier for being very patient all the way.

The efficient, yet friendly, service from Charlotte Bull made my home buying experience a good one. It was a long drawn out process due to others further down the chain, but Charlotte kept me well informed at every stage and was always happy to answer any questions I had at any time. Highly recommended.

Our experience has been very positive. We have had quite a prolonged buying and selling process, due to various issues,but have felt supported and able to email or phone any time we felt we needed help. We hadn't moved house for 33 years and we sometimes needed reassurance and have always been kept informed and processes have been fully explained to us all the way through. We would definitely recommend.

Excellent service from beginning to the end. Would highly recommend using this company

From start to finish , Victoria cairns - Terry was so kind understanding and professional nothing was too much trouble as we had a few disappointments along the way . Victoria was supportive and talked us through any issues and answered all our questions ….. was nice meeting her and putting a kind face to the person on the end of the phone ….. would highly recommend Victoria & chapter law ….. Sylvia & Dave

Good experience with Chapter Law, Ummar was easy to reach and contact.

They made the sale so straightfoward and painless. They were always easy to get hold of, efficient and friendly and even then we only had to contact them on a couple of occasions as the process went so smoothly. With the online portal we only needed to actually send one set of documents by post and those were to do with final contracts which had to have physical signatures.

Outstanding service from Chapter Law in the sale of my house. Ummar and Jennifer were brilliant. Kept whole process simple - kept everything moving and me informed throughout, completed in just 13 weeks. All staff are friendly, professional and caring. Would definitely recommend Chapter Law.