Let me save you all the aggravation before you bid anything from CharityBuzz / CharityBomb. This is nothing but a scam, hiding under the “charity umbrella.” What they sell is a lot less if you go dire... Voir plus
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Lisez les avis des autres
These people need to be shut down. I "won" four tickets to Real Time with Bill Maher at a price of more than $1300. I was se of swag containing a couple of tumblers, a Tshirt, a hat, and an envelope... Voir plus
Scott at Charitybuzz went out of his way to help me in a situation that could have been a disaster. At Charity buzz they understand its about providing an experience of a lifetime. And that they do!... Voir plus
L'entreprise a répondu
The worst customer service I've ever dealt with. I asked for them not to ship my item until I returned from holiday. It was a struggle to get comprehension, but I finally did. And of course, you kno... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more. Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.
Coordonnées de contact
437 5th Avenue, 10016, New York, Etats-Unis
- (212) 243-3900
- cs@charitybuzz.com
- charitybuzz.com
2,8
Moyen
249 avis
N'a pas répondu aux avis négatifs
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Broadway Diva
I was able to be a guest host on SiriusXM radio, On Broadway. We bid on this through Charitybuzz. My contact, Pierre was so helpful in setting this up, the process took a while with scheduling issues, but he was with me through it all. Thanks to Seth and Christine and everyone who made it possible. My Broadway Radio experience was amazing.
6 septembre 2022
Avis spontané
Réponse de Charitybuzz
Thank you for the very kind words! We always love to hear when one of our experiences has been so enjoyable. Pierre and the whole team here are incredibly happy to have helped bring this together for you.
No Service
I have had two instances to contact Charity Buzz, and both of them have been negative experiences due to no response or action taken by you.
I bid and won a one week stay in a farmhouse in France. (Lot 2492810 - 7 Night Stay at a French Farmhouse in St. Jean de Duras, France).
I have requested it twice but have not heard back.
Also I had received a credit of $ 100 for referring a friend who had joined. I have asked for this credit to be applied towards by bill but that had not happened.
It has not been a pleasant experience.
6 septembre 2022
Réponse de Charitybuzz
Thank you for taking time to share this feedback. We always want to work with our partners and our winners to make sure their packages and experiences are redeemed as efficiently as possible. Unfortunately our contact for this package was unavailable last week due to an illness. Regardless, we will work together to make sure your package is redeemed well before the expiration next year. Our Customer Service team will continue to be in touch regarding your pending reward.
Jasmine from Charitybuzz was a pleasure to deal with and very helpful!
Jasmine from Charitybuzz was wonderful and extremely helpful!
4 septembre 2022
Réponse de Charitybuzz
Thank you for such kind words. We'll make sure Jasmine gets the message. We really appreciate your support!
True to offering
True to offering
Contact after winning was immediate
Donors great in connecting
Tickets exactly as advertised
World class experience
3 septembre 2022
Réponse de Charitybuzz
Thank you so much for sharing your experience! We are incredibly happy to hear everything went so well for you and look forward to working with you again in the future.
Luv The Humanitarian Work !!
Great Donations Fun Experiences and In The end Great Charities Support !!
2 septembre 2022
Réponse de Charitybuzz
Thank you so much for taking some time to share this here. We really appreciate the support of our mission and helping support some great causes.
I was very happy with the unusual item…
I was very happy with the unusual item at auction. 5-star on experience. It might be kinda clever to show w/ buyer premium such as Heritage Auctions does. Will look often to be repeat buyer.
2 septembre 2022
Réponse de Charitybuzz
Thanks for taking the time to leave us this feedback. We're so excited that you've found our platform, and are looking forward to offering even more unique items and experiences that we think you'll enjoy!
Make buyers premium's crystal clear
I think you should put more transparency on the 20% buyers premium. I saw that it was in there, but didnt realize it was 20%. No one likes slightly hidden fees
1 septembre 2022
Réponse de Charitybuzz
Thank you for taking the time to leave us this review. Congratulations on your latest auction win! A team member has sent the redemption email for this lot, which includes the next steps for redeeming this experience.
Charitybuzz first implemented the buyer's premium fee in 2019, and it is a standard fee for most auction houses. It allows us to continually improve the experience for our nonprofit partners and customers and, most importantly, maximize the money raised for charity.
We had a cooking lesson with Chef…
We had a cooking lesson with Chef Maisashvili, what a wonderful evening. Chef got us all involved in making our dinner, it was fantastic. Chef was very organized, focused and engaging with a positive attitude (and his daughter, our interpreter as Chef speaks Georgian was great). The food and wine were so good, but most of all, we just had a great time with a great host. Stephen
29 août 2022
Avis spontané
Réponse de Charitybuzz
Congratulations again on winning this experience and thank you so much for sharing! We really appreciate your time and support.
I had a wonderful time with my hitting…
I had a wonderful time with my hitting lesson with Kim. She was very gracious and I enjoyed talking with her as well. Charity buzz was very helpful in all aspects of this experience
29 août 2022
Avis spontané
Réponse de Charitybuzz
Thank you for sharing your experience! We're so glad to have played a part in making this happen for you. We look forward to working with you again soon!
Good cause - but not customer-centric service.
I received an email that the room description on an auction item wasn’t accurate.
When I replied to the email that I wanted to cancel my bud - they refused and said ‘hopefully someone won’t outbid you.’
In combination with the 15-20% fees that they now charge (that I found out the hard way because it’s pretty hidden in their Terms section), it’s not an easy company to do business with anymore.
29 août 2022
Avis spontané
Réponse de Charitybuzz
Thank you so much for the feedback and for reaching out to us here. At the time of your bid our team was happy to confirm that, due to the change in bedroom type, in the event you won this auction you would not have been charged.
As is standard with any auction house, whether it be online, or in-person, each bid must be treated as legally binding. This ensures the integrity of our auctions and relationships with our charity partners. We do value transparency at Charitybuzz and are always looking to improve our customer experience, so thank you again for your understanding and support!
Charitybuzz successfully dealt with a…
Charitybuzz successfully dealt with a security stop on my card.
The correction was seamless - got my item and it is a prize as promised!!!
29 août 2022
Réponse de Charitybuzz
Thank you so much for the feedback! We really appreciate your continued support and are happy to hear things worked out well in the end.
Réponse de Charitybuzz
Thank you for leaving us this feedback. We apologize for the delay in communication regarding the shipment of your item; it's actually scheduled for delivery today! Our shipping department will be reaching out shortly to provide you the tracking information, and will be happy to assist should you have any other questions.
Bid on and won a trip to Pebble Beach
Bid on and won a trip to Pebble Beach. Transaction was smooth as it usually is on here. Decided to extend our stay and friends wanted to come. Jefferson was a big help and his communication in regards to this was A++++.
27 août 2022
Réponse de Charitybuzz
Thank you so much for the kind words. We're incredibly happy to have you as a customer. We'll pass along the feedback to Jefferson as well! Looking forward to working with you again in the future.
overcharged and unhappy
I was overcharged and though I have reached out (to Charritybuzz) seeking assistance, a new invoice has yet to be issued. I may have to take this up with my credit card company directly.
26 août 2022
Avis spontané
Réponse de Charitybuzz
We are thrilled to see that you have found more than one experience on our site that interests you. Our customer service team will be in touch to follow up and answer any additional questions you may have about your order. Unfortunately, the lot that you won does not meet the terms of the promo code that you are looking to redeem. Please look out for additional follow up, we look forward to assisting you in scheduling your upcoming trip!
Incredibly easy to navigate and…
Incredibly easy to navigate and generally a pleasant experience, with excellent customer service at the end.
26 août 2022
Avis spontané
Réponse de Charitybuzz
Thank you for support, and for this feedback! We love to hear when our customers have a good experience with our platform, and appreciate you taking the time to share this.
I bid and won on a concert to take…
I bid and won on a concert to take place at Universal in 10 days
I reached out and said how are the tickets coming? First they said will call then said I was getting via email and to check my junk box. For the next 10 days I checked every hour and nothing was ever sent! I kept telling them I don’t have my tickets and Sometimes they would say sorry it’s taking so long and other times they would say we will have them Resent and I would say they were never sent in the first place! So disappointing
26 août 2022
Réponse de Charitybuzz
Thank you taking the time to leave us this feedback. We always strive for customer satisfaction, and apologize that we did not meet your expectations this time.
A customer service team member has reached out to you via email to ensure that we're able to resolve this for you in a timely manner. Please know that we genuinely appreciate this feedback, and will be reviewing our internal process to ensure that we're always able to able to deliver an exceptional customer experience every step of the way.
Loving that charitable feeling
Great offerings and access to people in business and leisure that normally we would not know about. I like to buzz in everyday to see what the buzz is about.
25 août 2022
Réponse de Charitybuzz
Thanks so much for sharing this feedback with us. We appreciate your support, and are excited to offer even more exclusive items and experiences on our platform that we think you'll find buzzworthy!
Appreciative Georgian
I am a frequent user of Charitybuzz. I figure that Uncle Sam is going to take my money, so it is best to get to do unique things or to get unusual items, especially if it benefits charity; therefore, it becomes a win-win situation.
I have found the Charitybuzz staff to be most helpful, especially if donors seem to be dragging their heels on redemptions.
Keep up the great work!
25 août 2022
Avis spontané
Réponse de Charitybuzz
Thank you so much for your continued support and sharing this feedback. We really appreciate it and we're excited to work with you again in the future!
My item was supposed to have shipped…but hasn’t
My item was supposed to have shipped last week and it still has not.
21 août 2022
Réponse de Charitybuzz
Thank you for reaching out! We of course want to make sure your item arrives safely and quickly. Merchandise is shipped via FedEx, either from Charitybuzz or directly from our donor, as quickly as possible after a credit card has been charged. In this instance your item is being shipped directly from the donor. We'll continue to work with them to make sure the item is processed on their end. A member of the Charitybuzz shipping team was in touch today to make sure we are on the same page. Thanks again for your time and support.
Pierre is wonderful!
20 août 2022
Réponse de Charitybuzz
Thank you so much for the kind words! We all share that sentiment here and will make sure to pass this along to Pierre.
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