Let me save you all the aggravation before you bid anything from CharityBuzz / CharityBomb. This is nothing but a scam, hiding under the “charity umbrella.” What they sell is a lot less if you go dire... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
These people need to be shut down. I "won" four tickets to Real Time with Bill Maher at a price of more than $1300. I was se of swag containing a couple of tumblers, a Tshirt, a hat, and an envelope... Voir plus
Scott at Charitybuzz went out of his way to help me in a situation that could have been a disaster. At Charity buzz they understand its about providing an experience of a lifetime. And that they do!... Voir plus
L'entreprise a répondu
The worst customer service I've ever dealt with. I asked for them not to ship my item until I returned from holiday. It was a struggle to get comprehension, but I finally did. And of course, you kno... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more. Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.
Coordonnées de contact
437 5th Avenue, 10016, New York, Etats-Unis
- (212) 243-3900
- cs@charitybuzz.com
- charitybuzz.com
2,8
Moyen
249 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
always a great experience…
always a great experience bidding/purchasing on CharityBuzz to acquire unique gifts and adventures
29 septembre 2022
Réponse de Charitybuzz
Thank you so much for the kind words! We're very happy to have you as a customer and look forward to working with you more in the future. Thanks again for your support!
Great items but site needs some work
Great items but site needs some work. When I click to see more details and then want to return to to list it takes me back to beginning, requiring me to scroll back to where I was on master list.
3 octobre 2022
Réponse de Charitybuzz
Thank you so much for taking the time to write in. Congrats on your recent win! We're very happy to hear you're enjoying our different offerings on the site. Noted about your feedback on searching/scrolling. We're always trying to improve the experience for our customers, so will definitely take this into account. Thanks again for your support and we look forward to working with you more in the future!
very quick
The follow up after winning a bid was very punctual and accurate. Love the offers they post .
28 septembre 2022
Réponse de Charitybuzz
Thank you for this feedback. Welcome to Charitybuzz, and congratulations on your win! We're thrilled to hear that you've had a positive customer experience, and are looking forward to offering more items and experiences that we think you'll love.
I dont like the extra 15-20% add-on…
I dont like the extra 15-20% add-on after the final bid
1 octobre 2022
Réponse de Charitybuzz
Thank you for your feedback and congrats again on your win with us! The buyer's premium is a standard fee for most auction houses in the industry. That said, we do take your feedback seriously and will continue to work on improving our user experience. Thank you again for your time!
Unexpected fee
I ended up winning a bid for a hotel room but had an unexpected buyer's premium of $50. I went back to look closely and could not find it in the fine print. I would have taken that into account before making my final bid. It would have been cheaper for me just to reserve a room but I understand it was a good cause.
28 septembre 2022
Réponse de Charitybuzz
Thank you for taking the time to provide us with this feedback. Our buyer’s premium not only helps us maintain a competitive space in the industry, it allows us to continually improve the experience for our nonprofit partners and customers and, most importantly, maximize the money raised for charity. It's denoted in our conditions of sale, and our customer service team is always available if you have any other questions about our platform, or the redemption process for your recent win. We appreciate your feedback, and your support of a worthwhile cause.
I love charitybuzz
I love charitybuzz. They always have some very unique experiences and items--great for gifts and just because you want a treat. I look forward to all of the new items. Sometimes, if the donors are a little hard to reach/slower, they step right in to assist--really great!
29 septembre 2022
Réponse de Charitybuzz
Thank you so much for this feedback. We're thrilled to hear that you've enjoyed using our site, and have found so many wonderful items and experiences through Charitybuzz! We're looking forward to helping you redeem your latest win, and are excited to offer even more one-of-a-kind expereriences that we think you'll love.
John and I love purchasing items that…
John and I love purchasing items that also help charities that we support. I'm excited each time we receive an item we've "won!"
15 septembre 2022
Réponse de Charitybuzz
Thank you for your continued support, and for this feedback. We always love to hear when our customers have a good experience with our platform! Our shipping team will be in touch shortly with tracking information for your latest win.
Réponse de Charitybuzz
Thank you for taking the time to share this feedback. We always love to hear when a customer has a good experience with our platform, and appreciate you continued support!
The item and service was great, but hidden charges
The item and service was great, but I feel like the auction charge of 20% is fairly hidden. You have to go into one of the drop downs to see it, at least on the computer I was using. That really increases the overall cost, and I feel should be noted when you're bidding. Something like "$5000 bid plus $1000 buyers premium", so you know the real cost.
22 septembre 2022
Réponse de Charitybuzz
Thank you so much for taking the time to write here and congratulations again on your win! We're very happy to here you enjoyed the overall user experience. As for the buyer’s premium, that helps us maintain a competitive space in the industry, allows us to continually improve the experience. and maximize the overall money raised for charity.
In an effort to be upfront about these charges, we list the Buyer's Premium as item number 1 on our Conditions of Sale tab that you mentioned here. That said, we are always looking to improve and value transparency, so we welcome your feedback on the matter. Thank you again for your time and support!
Everyone is doing an amazing job…
Everyone is doing an amazing job explaining and helping. Been using the site for years, but this seems far above what I experienced in the past.
23 septembre 2022
Réponse de Charitybuzz
Thank you so much for this feedback! We're always doing our best to step up our games, so it is wonderful to hear our team is making an impact. We're very excited to continue delivering a great experience for you!
I bought two rings at the auction and…
I bought two rings at the auction and they both showed up and looked just like they did online.
22 septembre 2022
Réponse de Charitybuzz
Thank you so much for the feedback! Very glad to hear you're happy with your purchase. We'll do our best to make sure your future auctions go just as smoothly. Thanks again!
Always a great experience!
Always a great experience with CharityBuzz! I can find things not available anywhere else, the bidding is easy & fun. Best follow-up and customer service ever!
13 septembre 2022
Réponse de Charitybuzz
Thank you for this feedback. We love to hear when our customers have a good experience with our platform, and appreciate you taking the time to share this! We're excited to offer even more one of a kind experiences that we think you'll enjoy.
I'm partly to blame because I didn't…
I'm partly to blame because I didn't read all the fine print to the end. I haven't bid here in quite a few years, so I didn't know that things had changed. When I did win on one of my bids, I was very surprised to see that there is now an extra fee for "Buyer's Premium", which is a whopping 20% of the bid amount. Now that I know this, I will never be bidding on anything at this site again.
As an update, I did receive the item fairly quickly and in good shape.
14 septembre 2022
Réponse de Charitybuzz
Thank you for this feedback. We appreciate your support, and value your opinion as our customer. Our buyer’s premium not only helps us maintain a competitive space in the industry, it allows us to continually improve the experience for our nonprofit partners and customers and, most importantly, maximize the money raised for charity.
Our shipping team will be in touch shortly with tracking information, and to further assist you. Thank you again for taking the time to leave us this review.
Great Site
Won an auction last week for a great piece that was below market. Love that they put the estimates in.
9 septembre 2022
Réponse de Charitybuzz
Thank you for this feedback. Welcome to Charitybuzz, and congratulations on getting a great deal! Our shipping department will be in touch with tracking information once it's available. We appreciate your support, and are looking forward to offering more items that we think you'll love.
Charity buzz Is fire!!!
Besides being able to donate to a very charitable cause (the leukemia foundation), I was able to meet two of the most beautiful people in Hollywood (Courtney Vance & Angela Bassett) . We sat, talked(barely ate because we talked so much) and enjoyed each other’s company. This is the stuff that dreams are made of! Thank you!
9 septembre 2022
Avis spontané
Réponse de Charitybuzz
Thanks for leaving us this review. We're proud to offer one-of-a-kind experiences that raise money for worthwhile causes, and we love to hear when one of our customers has an amazing time!
We appreciate your support, and are excited to continue offering unforgettable auctions that we think you'll enjoy.
This app is amazing
This app is amazing! It allow the world to connect in a totally different experience.. Charitybuzz has to be by far the best app and platform to live your every dream with just a bid away
9 septembre 2022
Réponse de Charitybuzz
Thank you for this feedback. We're so excited that you've discovered Charitybuzz, and always love to hear that we're helping to make dreams come true!
GREAT EXPERIENCES
I have never been disappointed with Charity Buzz which I have participated with for at least 20 years.
They have a concierge service that has never let me
down. Plus, the experiences I have had the privilege
to enjoy --- such experiences I would never have even
known had it not been for CharityBuzz premiums offered!
Thank you, Charity Buzz, and your GREAT PEOPLE!
2 septembre 2022
Réponse de Charitybuzz
Thank you so much for this feedback. We're thrilled to hear that you've enjoyed using our site over the years, and have had so many unforgettable experiences through Charitybuzz! We're looking forward to helping you redeem your latest win, and are excited to offer even more one-of-a-kind expereriences that we think you'll love.
My contact person did not even know…
My contact person did not even know what was included the auction item I received purchased.
8 septembre 2022
Réponse de Charitybuzz
Thank you for taking the time to leave us this feedback. We apologize if there's been any confusion regarding your experience, and are confident that we can get things back on track in a timely manner. A team member will be reaching out to assist you, and will ensure a smooth redemption process going forward.
not happy and don't know what is going…
not happy and don't know what is going on with my purchase or why your staff doesn't help its customers?
9 septembre 2022
Réponse de Charitybuzz
Thank you for taking the time to leave us this feedback. We're very happy to hear the confusion was cleared up and our customer service team confirmed with you that everything is set for tonight's event. We're so excited for you to attend the premiere, and know that you'll have an amazing time!
Winner Winner
Scott at Charitybuzz went out of his way to help me in a situation that could have been a disaster. At Charity buzz they understand its about providing an experience of a lifetime. And that they do! Ive won 5 auctions including New York Fashion Week and Dinners in London England all while supporting charitable causes!!! Way to Go CharityBuzz!
7 septembre 2022
Réponse de Charitybuzz
Thank you so much for the feedback and continuing to work with us! We're so happy everything has worked out for you. As always please let us and Scott know if you need anything else at all so we can be sure you're taken care of.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.