Let me save you all the aggravation before you bid anything from CharityBuzz / CharityBomb. This is nothing but a scam, hiding under the “charity umbrella.” What they sell is a lot less if you go dire... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
These people need to be shut down. I "won" four tickets to Real Time with Bill Maher at a price of more than $1300. I was se of swag containing a couple of tumblers, a Tshirt, a hat, and an envelope... Voir plus
Scott at Charitybuzz went out of his way to help me in a situation that could have been a disaster. At Charity buzz they understand its about providing an experience of a lifetime. And that they do!... Voir plus
L'entreprise a répondu
The worst customer service I've ever dealt with. I asked for them not to ship my item until I returned from holiday. It was a struggle to get comprehension, but I finally did. And of course, you kno... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more. Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.
Coordonnées de contact
437 5th Avenue, 10016, New York, Etats-Unis
- (212) 243-3900
- cs@charitybuzz.com
- charitybuzz.com
2,8
Moyen
249 avis
N'a pas répondu aux avis négatifs
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Réponse de Charitybuzz
Hi there - thank you for providing us with this feedback. Charitybuzz's buyer's premium fee allows us to maximize our impact, and the amount of money that we're able to raise for worthwhile causes. We appreciate you taking the time to leave this review as we always want to improve our platform to better serve our customers, as well as the charities that we partner with.
A team member will be in touch with you via email to further assist you, and answer any additional questions that you might have.
The whole process
The whole process, from registering to bidding, was easy. The staff was very responsive and helpful.
6 août 2023
Réponse de Charitybuzz
Thanks for leaving us a review. We strive for a great customer experience every step of the way, and are happy to hear that this has been the case for you! We can't wait for you to redeem this experience later this year, and our customer service team will be more than happy to help at any point if need be. Thanks again for writing in.
This company steals
Don’t use this company. It’s time for people to stand up and be counted.
What this company says is not true. The person that signed for it apparently was not any of us in my family. It was somebody that spelled R name wrong, and used a different initial than anyone in my family RROMEY not related to me. Have no idea who that is that’s not even my name. I asked you guys over and over again to check and see if for some reason you guys wound up with it it’s now back up on the market it’s from what I can tell through auction but it’s not through me it’s through you. Please double check your audit that I’ve asked for continuously because it did not come to me nor did I buy it. I change my credit card number because somebody was buying things with my credit card number my credit card company can’t do much because you used information for somehow to suggest that it actually was me that bought it but it was not me and nor did I receive it nor did I sign for it northern anybody in my family sign for it so therefore you stole $975 from me Find the card it’s gotta be there somewhere check your mail room check receivables
Additionally, I’ve asked for callbacks and you guys refused to call me back. Additionally, you guys refused to answer the phone nine or 10 times I’ve called it’s going to some sort of voicemail. The one time I talk to one kid he was rude and disrespectful but said somebody would call me back. I’m still waiting.
27 mars 2023
Avis spontané
Réponse de Charitybuzz
Hi there - thanks so much for leaving us a review! We're so excited that you've found Charitybuzz, and that your first win is currently on its way to you. We know that you'll love this piece, and our team is always more than happy to help if you ever have questions about this lot, or any others.
Bought a golf cart of Travis Kelces…
Bought a golf cart of Travis Kelces over 3 weeks ago and still have yet to receive it. We have done our part and paid the money! The delivery of the golf cart is something that should have been known before the auction. This doesn’t look good for your company especially since it’s for charity.
29 juin 2023
Avis spontané
Réponse de Charitybuzz
Firstly, congratulations again on winning the auction! Thank you very much for sharing this. We do our best to work with our donors to coordinate quick delivery of auction items on our platform. That is not always possible, especially when the item in question is as unique as this one.
We’ll stay in communication with both you and our donor to ensure a smooth delivery from here forward. In the meantime, we have been assured that delivery is imminent, and you can expect the donor to reach out with a detailed delivery update by the end of this week. We're incredibly confident once you recieve the cart it will have been worth the wait!
Quick and efficient
22 juillet 2023
Réponse de Charitybuzz
Congrats on your win! Really happy to hear everything went smoothly for you on your first auction. Our team is always happy to help moving forward to make sure you continue to have a fantastic experience with us!
Wyland
Wyland was so kind and engaging. He taught me so much and was very encouraging.
15 juillet 2023
Réponse de Charitybuzz
Thank you for letting us know and taking time to share that! We're so glad to hear you had a amazing first experience with us and that Wyland was a great host. We'll be sure to pass along that feedback to everyone involved. Looking forward to knocking it out of the park again on your next bid!
The bidding process was easy
The bidding process was easy. I haven't received my item yet, so I can't comment on the complete experience yet.
15 juillet 2023
Réponse de Charitybuzz
Congrats on the win! Thanks for taking some time to share that. Its always nice to hear the platform worked nice and smoothly. Our customer service team will continue to be in touch on next steps for your delivery from our charity partner. We'll work to make sure you have a great total experience from here on out!
My item was wrapped and shipped very…
My item was wrapped and shipped very well. When I had questions after purchase about when it would ship Jojo at Charity Buzz was so helpful. Thrilled with my purchase and can't wait to see what auctions occur in the future.
11 juillet 2023
Réponse de Charitybuzz
Congrats again on this first win with us and thank you for the kind words! We're so glad to hear everything went so smoothly with the shipping and delivery of your flag. We're all definitely looking forward to working with you again on the next one.
Great items, easy to bid on but a few things could be improved
Great items & easy to bid on. I didn't realize that there was a 10 min extension at the end of someone ties I guess it outbids you. It was odd - there were like 5 seconds left & suddenly it said I was outbid & then there were 10 more min. I wish that had been explained.
Also, it took a while to know I'd won-other sites are quicker to confirm that. Plus, I got an email about winning that said a follow up email about how to proceed would come, but that hasn't arrived yet. Hopefully that will come soon.
29 juin 2023
Réponse de Charitybuzz
Thank you for writing to us and congrats on the win! We're so glad to hear you're happy with the items we're able to offer up and of course happy as well that the platform is working seamlessly for you. You have a great point about the extended bidding. That is by design to make sure no one can swoop in at the last second to win someone without everyone who is interested getting a chance to bid!
Thanks also for letting us know about the missing followup. Our colleague on the customer service team, Jojo, was in touch with that followup email shortly after your win, so I will ask them to reach out again just to make sure it didn't go to your spam folder. Thanks again for your time and support!
Réponse de Charitybuzz
We're thrilled that you've found Charitybuzz, and are so excited for your first win with us! We love being able to provide an exceptional customer experience, and our customer service team is always happy to help before, during, and after the bidding process. Thanks so much for sharing this feedback.
Customer service rep was very helpful…
Customer service rep was very helpful and explained- resolved my issue quickly and in a satisfactory manner.
29 juin 2023
Réponse de Charitybuzz
Thank you so much for the kinds words. Very happy that our team was able to take care of you in a speedy manner. Looking forward to helping you even more in the future with anything you might need. Thanks again for your support!
Easy to purchase and very fast shipping!
26 juin 2023
Réponse de Charitybuzz
Hi there - thanks so much for leaving us a review. Congratulations on your first win with Charitybuzz! We strive for a great customer experience every step of the way, and are so glad that we could accomplish this for you. Please enjoy your jersey, and we look forward to assisting you with any future wins.
Réponse de Charitybuzz
Congrats again and thank you so much for taking the time to write this! We know you'll love the guitar. Don't hesitate to reach out to our customer service team if you need anything at all down the line. Thanks again!
Réponse de Charitybuzz
Congrats on your win with us! Thanks so much for reaching out and for this feedback. I'm very happy to report that our bidding actually is anonymous. The only information that is public is your chosen screen name. When you enroll with us a random screen name is auto-assigned to your account. You can go into your profile and change it at any time though! If you need any help updating yours our customer service team is more than happy to assist. Thanks again for your time and support.
Great experience
Smooth interface, responsive customer service, easy navigation. Great follow up after the end of the auction. Will definitely use again.
1 juin 2023
Réponse de Charitybuzz
Thank you for this feedback. We're so excited that you've discovered Charitybuzz, and that you've won your first auction with us! We know that you're going to have a great time at the show next month, and our team remains available to assist you with this, and any future wins through our platform. Thanks again for leaving a review.
The BID premium & Lot Value should be prominently displayed
The BID premium should be disclosed when you bid - add it right to the value you bid right on the bid page. And the retail value of the tickets/service/item should also be disclosed.
After researching, and well after I placed my bid, I found that the retail value of the package I 'won' is about $900, and with the bid premium, I paid over three times the retail value. The VALUE of packages should be presented within the body of the lots when bidding is open.
I would have vastly preferred to pay for the experience privately, there is no value to using CharityBuzz if there is no exclusive access to experiences. I already support LLS and would have preferred to send them the $2,500 difference between the retail value of the lot and the amount I ultimately paid to CharityBuzz.
Buyer beware, I know!! That doesn't make me feel any better.
3 mai 2023
Avis spontané
Réponse de Charitybuzz
Hi there - we appreciate you taking the time to share this feedback with us. The estimates provided for each lot is based on a number of factors, including past or expected sale prices of similar items in other auctions. We value the customer perspective because we always want to hear how we can improve the our platform for our customers, and never want anything to take away from the excitement of winning an auction on our platform.
We see that a team member is in touch with you, and she would be happy to address any other questions or concerns that you might have. Thank you again for sharing your thoughts with us.
Is this a scam
I purchased 4 package deals with 2 gifts certificates for round trip airfares with jet blue for each resort/hotel. I received 3 out of the 4 via mail. I contacted customer service right away and Scott is who replied back and said that he will just send them to me via email. I contacted him back and asked for him to send the paper certificates to me since I will need to have the actual paper certificates when I check in. Up until now from October last year when I first purchased these I have not received them. I went to actually try to book them because the expiration dates are coming and there's lots of black outdates that I was not able to book them for earlier in the year and Jetblue said that 2 of the roundtrip certificates that Scott emailed me was used by somebody else and was booked in January. I've brought that up back to Scott's attention asking for new jetblue certificates and the old certificate for the resort at Iberosyar that I had purchased and I still currently do not have anything. And its been almost a month when I first contacted him about this matter again this year. I do not believe that I should pay for something and not receive it and also be given the run around if somebody is scamming me and using the things that I purchased for their own personal use or for Sale.I am waiting for a resolution. I believe since its been so long I need to be reimbursed for the whole trip or be given a new package deal comparable to what I purchased with new expiration dates since it was not my fault I did not have any of the things for that package deal to actually use.
21 octobre 2022
Réponse de Charitybuzz
Thank you for reaching out to us here and for outlining your experience thus far. We are of course very happy that 3 of the 4 packages you've won had processed without issue. That said we will continue to work with you until we can come to a resolution on this remaining lot that has been delayed.
We've done our best to work with our charity partners this month to get an update and a replacement for the missing vouchers you won as part of this auction. As we mentioned, thankfully they are able to provide replacement flight vouchers. All that remains is confirming a new hotel certificate can be procured to complete the package in full. We do appreciate your patience as they work to make this right for you.
While we apologize about the length of time it is important to note that when all is settled, should you not recieve exactly what was offered by our donor in the auction (or an agreed upon replacement), then of course you are entitled to a refund and we will work to process that for you.
Thank you again for all of your time and efforts to date.
Sincerely,
Scott
Surprise fee added .
What was the $ 400.00 surprise fee for ?
It was added on to my credit card not knowing about this .
19 mai 2023
Réponse de Charitybuzz
Thank you for taking the time to leave us a review. The buyer's premium is a standard fee with most auction houses worldwide, and helps us to continuously improve our platform while also supporting the charities that we partner with. We make sure to outline this fee in several places around our site, but we appreciate you sharing this feedback as we're always striving to improve the customer experience. A team member will be emailing you today to further address any additional questions or concerns that you may have. Thank you again for reaching out.
The online bidding process was easy and…
The online bidding process was easy and easy to follow.
18 mai 2023
Réponse de Charitybuzz
Congrats on your win and thank you for the feedback! We're really happy to hear the whole process has been easy for you. Looking forward to helping make this experience a great one for you.
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