Let me save you all the aggravation before you bid anything from CharityBuzz / CharityBomb. This is nothing but a scam, hiding under the “charity umbrella.” What they sell is a lot less if you go dire... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
These people need to be shut down. I "won" four tickets to Real Time with Bill Maher at a price of more than $1300. I was se of swag containing a couple of tumblers, a Tshirt, a hat, and an envelope... Voir plus
Scott at Charitybuzz went out of his way to help me in a situation that could have been a disaster. At Charity buzz they understand its about providing an experience of a lifetime. And that they do!... Voir plus
L'entreprise a répondu
The worst customer service I've ever dealt with. I asked for them not to ship my item until I returned from holiday. It was a struggle to get comprehension, but I finally did. And of course, you kno... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience, concierge business and sweepstakes program, Charitybuzz has raised $550 million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Meryl Streep, Warren Buffett, Robert De Niro, and many more. Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including ACLU, MusiCares, Robert F. Kennedy Human Rights, St. Jude Children’s Research Hospital, and Leukemia & Lymphoma Society. To learn more, please visit www.charitybuzz.com.
Coordonnées de contact
437 5th Avenue, 10016, New York, Etats-Unis
- (212) 243-3900
- cs@charitybuzz.com
- charitybuzz.com
2,8
Moyen
249 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Everything went well.
2 décembre 2023
Réponse de Charitybuzz
Thanks for leaving us a review, and congratulations on your first win with us! We're so glad that you found our platform, and that you're supporting such a worthwhile cause with your purchase. We're looking forward to you receiving your items, and our customer service team would be more than happy to help at any point if need be. Thanks again!
Quick to Respond
Everyone was so quick to respond to my initial questions. I'm looking forward to this event.
24 novembre 2023
Réponse de Charitybuzz
Thanks so much for sharing! We're incredibly excited to help you on your first win with us. Our customer service team will keep in touch through your event takes place to make sure you have a great experience. If you have any further questions don't hesitate ot reach back out, of course. Thanks again!
Great auction experience
Great communication, fast shipping and guitar looked even better than the photos used in the auction!
15 novembre 2023
Réponse de Charitybuzz
Congratulations on your first win with Charitybuzz! We really appreciate the kind words, and are so glad that we could deliver a great customer experience for you. Please enjoy your guitar, and thanks again for leaving a review.
Great customer service!
18 novembre 2023
Réponse de Charitybuzz
Thanks so much for this review! We always strive for a great customer experience for all of our bidders, and love to hear that we've achieved that! We know that you're going to have a great time at next month's show, and our customer service team remains available to make sure this happens. Thanks again for taking the time to leave us this feedback.
Charity and Fun too! How can I lose!!!
Easy process and great communication. Hoping the event is all I am expecting!
17 novembre 2023
Réponse de Charitybuzz
Hi there - thanks so much for leaving us a review! We're so excited that you've been enjoying Charitybuzz, and for you to redeem your first win. We know that you're going to have a great time next month, and our team is always more than happy to help if you ever have questions about this lot, or any others.
Easy to use and great experience
I purchased a piece of art that is perfect for what I’ve been looking for. I love coming on the site and seeing what is up for auction.
5 novembre 2023
Réponse de Charitybuzz
Thanks so much for leaving us a review. We're thrilled that you found the perfect piece for your collection, and can't wait for it to get to you! You'll be receiving tracking information one it ships, and you can always reach out to our customer service team if you have any questions. Thanks again, and we're looking forward to offering even more items that we think you'll love.
Bidding was easy I was kept up yo date…
Bidding was easy I was kept up yo date on the auction ending. Maximum bed.
4 novembre 2023
Réponse de Charitybuzz
We're so excited that you've found Charitybuzz! We want our customers to have a great experience every step of the way, which is why we've inplemented tools like our max bid feature. We're so glad that it was helpul, and that you've won your first auction with us. You're going to have a great trip, and our customer service team remains available should you need assistance at any point. Thanks so much for leaving a review, and congratulations again!
Réponse de Charitybuzz
We really appreciate you writing in, and leaving us a review. It's important that our auction platform is a smooth experience for all of Charitybuzz customers, and we're thrilled to hear that it's been easy for you to navigate. We're really excited for your first win, and are always more than happy to help make sure that redeeming your experience is also easy as possible. Thanks so much!
Charity Buzz Reps EXCELLENT
Greetings Charity Buzz Reps; I would have rated FIVE Stars except for the 'hidden' buyers premium add on. That was explained by JoJo (excellent customer service rep) and was adjusted on my first time bid. I have looked at other items and expect to follow more. (Missed a few that closed.) So thank you for assisting charities and continued successes. All the Best, Rich
3 novembre 2023
Réponse de Charitybuzz
Thanks so much for this feedback, and congratulations on your first win with Charitybuzz! We agree that Jojo is excellent, and are so glad that they were able to assist you with this lot. You should be all set to book your trip at your convenience, and our customer service team remains available should you ever need help, or have any questions about our platform. Thanks again for leaving a review!
Réponse de Charitybuzz
Hi there- thanks so much for taking the time to leave us a review. Congratulations on your first win with Charitybuzz! We're so excited that you've found our platform, and that you're joining us in our mission to raise money for worthwhile causes. We know that you're going to have a great time redeeming this package, and our customer service team remains available to ensure that you continue to have a great customer experience every step of the way.
Good communication
28 octobre 2023
Réponse de Charitybuzz
Congrats on your win! We're very happy to hear you're having a good experience and enjoying the communication so far. Our customer service team will be reaching out with next steps to continue that and make sure you are good to go!
I won a bid and got ready to plan and…
I won a bid and got ready to plan and book, only to be slammed with a dollar number I DID NOT EXPECT NOR PLAN FOR. I called their customer service and got a voice answering machine (who does that!?) and sent 2 emails waiting to understand what went down. There is almost a $2k difference between what was posted (and I bid for) to what I am actually paying, my credit card even flagged it for me. $2,000 is a LOT OF MONEY, this is not admin fee that you can "just pass along". This made me look up reviews ( I know a bit late) and now I do think they are a scam! Shame on this organization for calling themselves a "charity". So so disappointed.
Edit: CharityBuzz contacted me and explained how the premium fee works (20%), although to me it was not 100% transparent on their site, they have it listed in their terms and conditions. They waived the fee for me and I appreciate that. I am now happy with my winning. Also, I learned that they are in fact not a charity themselves. Rather use their platform to connect people directly to charities who have brought donated items/experiences up for auction.
20 octobre 2023
Avis spontané
Réponse de Charitybuzz
Congrats on your first win! We are truly grateful for your understanding and your willingness to work with our team to get on the same page about our platform and how it all works. We are of course very excited to help facilitate this win for you and our customer service team will continue to be in touch to ensure you have everything you need and that your experience through the JetBlue Foundation exceeds your expectations!
Easy to bid
Easy to bid & several emails telling how to collect the prize after I won.
22 septembre 2023
Réponse de Charitybuzz
Congratulations on your win! Thank you so much for taking time to report back your experience with the platform. We're very happy that the next steps were clear and we are looking forward to making sure everything to continues to go well for you from hear on out. Our customer service team is always happy to help if you need anything at all. Thank you again!
We thought we had lost out on the…
We thought we had lost out on the experience. We sent an email so that we could learn in the future about the auctions. Jasmine phoned us and helped walk us through things.
Great service and a great charity!
23 septembre 2023
Réponse de Charitybuzz
Thanks for taking the time to leave us a review; we're so glad to hear that everything worked out! As you already know, you're in great hands with Jasmine, and she would be more than happy to assist you at any point if anything comes up. Thanks again for this feedback, and we look forward to you redeeming this incredible experience.
Great fun but read all the guidelines and rules
I would tell people to make sure and read the conditions of sale before bidding. There is nothing unusual, but for a first-time buyer, I didn't know about the buyer's premium which could put your budget out of range. Overall Charitybuzz does a great job with keeping you informed of your bid and that monies do go to a good cause.
22 septembre 2023
Réponse de Charitybuzz
Hi there- thanks so much for leaving us a review. We are always striving for a positive customer experience, and while we recognize that there is always room for growth and improvement, we love to hear from customers who are enjoying using Charitybuzz! We're excited for some changes we have in store in the coming months that we think will make everyone's user experience even better, and will help us to continue our mission to raise money for worthwhile causes. Thanks again for writing in and sharing your thoughts.
Buyer beware
I’d like to say I am excited to win my bid but the buyers premium was a totally unwanted surprise. I’ve read the reviews NOW and see it’s the same for a lot of folks. You don’t need to respond with the canned “customary for auction houses to improve the experience “. What you DO need to do is make it clear. If my bid is $5,000 you can clearly post the TOTAL charge before I hit confirm so I know what I’m paying. I hope others read these reviews before they bid. Please stop saying you’ll look into it. This is not a difficult change. The only reason you aren’t doing so is that you’ve likely decided that fewer people will bid when they know that you’re charging a 20% premium. Bad customer service.
Edit - Charitybuzz reached out to me and explained their charge and since I was a first time winner, they graciously refunded the charge I will know in the future and will add in the 20% but I hope to continue bidding (and winning) more future items to assist with charity and enjoy unique trips and items.
20 septembre 2023
Avis spontané
Réponse de Charitybuzz
Thank you very much for the note! For what it's worth we do truly appreciate the candor and feedback on this subject. We always want to deliver an incredible customer experience and I'm confident we can still do that here. We'd like to connect with you further but can't locate your account based only on the information here. If you reach out to us at cs@charitybuzz.com, or give us a call, we would welcome the chance to turn this around for you!
Easy to navigate.
1 septembre 2023
Réponse de Charitybuzz
Congratulations on your first win with Charitybuzz! We always strive for a great customer experience every step of the way, and are thrilled that we could accomplish this for you. Please have a great trip, and thanks so much for taking the time to leave us a review.
Réponse de Charitybuzz
We're excited that you've found Charitybuzz and are enjoying it so much. This is exactly what we strive for, and we really appreciate you taking the time to share this here. Our mission is to offer unique items and experiences that benefit worthwhile causes, and we're able to do this because of customers like you!
Great bidding process and follow up by…
Great bidding process and follow up by the Charitybuzz team was excellent and timely
12 août 2023
Réponse de Charitybuzz
Congratulations on this win! Thank you for the very kind words here. We're definitely looking forward to helping deliver an incredible exeprience for you with our partners and Saquon. We'll continue to be in touch to make sure everything goes well for you. Thanks again!
Could you tell me how my guitar is…
Could you tell me how my guitar is being shipped? Is it in a guitar box?
I’m trying to surprise my husband.
11 août 2023
Réponse de Charitybuzz
Thanks so much for reaching out. We know that your husband is going to love his gift!
We're seeing that a team member sent you shipping and tracking information earlier today, and we've asked her to follow up with you to make sure that you have all the information that you need. Thanks again for writing in.
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