Charles White Limited Avis 439

2 and a half months without any mail or a working intercom!
The intercom broke on 27 July. A neighbour emailed and phoned Charles White that day. No reply.

I emailed on 31 July. Nothing.
I emailed again on 2 August, copying every relationship manager and even a managing director from the Edinburgh office. Still nothing.
On 8 August, someone finally replied asking what the issue is (do they not speak to each other in this company?).

By 11 August, I was told the whole system needed replaced.
On 1 September, a quote was finally approved, after residents were told two quotes had been obtained without any input from us. We were told we this system would allow access via a mobile phone.

We were told the new system would be installed the week of 29 September. No surprise that never happened. It was finally installed on 14 October, a full 11 weeks and 2 days with no mail and no intercom.

I emailed again on 15 October asking if it could be connected to my doorbell, rather than to my mobile phone. A week later, still no reply. Staff regularly take a week or more to respond to even simple emails.

The installation itself is messy, with holes left where the old unit was. Once rain gets in and it breaks again, we will probably be waiting another 2 and a half months for them to fix it again...

Do you think paying £1000 a year and getting this kind of service is reasonable? They also have not held any AGM this year for residence to voice their concerns.

We are also waiting for a fix for a rotting communal decking which they have known about for over two years.

Stay away from this company if you value your sanity.

I would rate Charles White & Co as really pretty good. Our current contact is Robyn Rae who I find sensible, helpful and efficient. I am happy with the status quo and wish to change nothing.

Always quick to respond to issues and problems and get things resolved in a timely manner!

I contacted Paul Sanders about faulty street lights in our development. I received a really fast response and the issue was reported immediately to the appropriate people to rectify the problem.

I had previously contacted Paul with some general questions and on that occasion I also received a fast professional response that immediately addressed by queries.

Paul is a great asset to Charles White.

We have been with CW for just over a couple of years now and I think that Robyn Rae in particular has been a great help to us. We formed a residents committee and with her constant help we have made many updates to our complex for the benefit of all the residents. Obviously depending on our funding she has vigorously supported us with tradesmen getting what we want updated at the best price possible.I hope that we continue to work with CW and Robyn in future. Many thanks for you efforts on our behave

Over recent years, Charles White through the efforts of Associate Director Roby Rae have offered an excellent service. Robyn's quick responses to any queries and her overall engagement with us is much appreciated.

Our block of flats has been with Charles White for over 25 years. Performance has varied but in the past few years when Robyn Rae has been dealing with us we have had a good reliable and efficient service and happy to recommend

We have just completed our annual budget review and the owners AGM with the Charles White team (CWL) and decided we would share our thoughts with others. CWL have been our factors for a number of years and we have been well supported by their various core contractors, most of whom have been coming here for years now, and all of whom are very good at communicating with the owners about what they are working on and keeping disruption to a minimum.
The CWL Relationship Team (Robyn as the leader and in our case, Caitlin looking after us) are good at listening to what we want (whether core services, additional works, site visits, reporting, etc) and trying to deliver it. It is of course incumbent on us to constructively engage with CWL staff and provide as much background and information as we can, but also, we need to be realistic about our expectations and what can realistically be achieved in any given situation. Robyn and Caitlin are both very positive by nature and that infectious enthusiasm gets things moving forward and resolved, even when there are little hiccups along the way.
As in most things in life, the more effort you put in the more you get out. If CWL are your factor, put the effort in and get to know your CRM (they are very likeable people) as it just makes everything easier when we are all on the same side and have an easy rapport.
Finally, I should mention that we have had a few small roof issues over the last few weeks resulting from wind damage and the response times and communication from CWL has been ideal and the contractor did a good job and kept us advised.

Having recently dealt with our Client Relationship Manager, Jessica, and our Development Inspector, John, I have found them both to be timely in their response and very helpful in their approach to finding solutions for the issues we have raised.
Both have taken an interest in the Development and are proactive in helping the owners maintain a high standard which is much appreciated.

Charles White have always given excellent service whilst managing our development. When unhappy with anything, Jessica, and previously Maria, were quick to sort anything out. Communication is always quick.

Our budget meeting tonight with Jessica and Robyn was extremely helpful. Both were on hand to answer any questions and when they couldn't answer my question re my monthly payments there and then, assured me they would double check when back in the office and get back to me, which I know they will. They were also able to advise on some potential work needing done and we were able to take this forward after hearing our views.
Jessica and Robyn were extremely helpful and friendly.

Eighteen months ago the residents of my block of retirement flats were told by our Factors that they were giving up that arm of their business. We spent some time researching the various companies who offer a factoring service and chose two to ask for presentations. We decided to go ahead with Charles White and they took over the role as our Factors one year ago. Our representative was Maria. At the end of our first year I have to say that they have more than fulfilled my expectations and I am very pleased that we chose Charles White to look after our building and manage our funds.

Robyn and team have been really efficient in helping get messages out to householders about our committee meetings and settling invoices very quickly. Many thanks.

Our development manager is excellent. Paul is always diligent with his work, quick to reply and get things done.

Paul has been great sorting out queries and quickly resolving any issues within the development. Thank you!

I’ve had the pleasure of working with Paul and have always found him to be professional, approachable, and supportive. He communicates clearly, builds positive relationships, and is someone you can rely on to get things done efficiently. Paul is a great collaborator and makes working together both productive and enjoyable.

Outwork has been carrying out grounds maintenance work on behalf of Charles White for a number of years now. We find the entire team to be extremely professional and very easy to deal and work with especially Paul Sanders. They are proactive in spotting potential issues and coming up with pragmatic solutions that are mutually beneficial for both parties. Communication is always clear and cordial.

Myself and my brother work for this management company, doing many different jobs throughout the years, I find them a professional business making decisions to give their clients the best possible outcome, and using their finances wisely, I would pay particular praise to Paul Saunders who is always at the end of a phone, and who can advise with any on site decisions, I find all the team at Charles white very easy to work with, and I have no hesitation in recommending them to provide facilities management to any development, Paul and Michael @m&p services.

Moved into flat and there were a couple of communal minor issues within the first month. Once reported to the client relationship manager Caitlin Bregulla, these issues were addressed quickly and competently. Excellent communication throughout which was very appreciated.

I recently had an accounts issue regarding an outstanding common charges invoice and got the matter resolved quickly with the assistance of Gouda Dakiene, who could not have been more helpful. Thank you.