My order was lost. My customer service rep Mia was great in owning a problem that was no fault of her own. Determined what had happened and expedited at replacement. She was able to a bad overall expe... Voir plus
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Lisez les avis des autres
I appreciated the fact that you responded to me about my issue promptly. I was not given the runaround. Usually if you're dealing with overseas companies, that tends to be the case and in some cases t... Voir plus
L'entreprise a répondu
I had a delivery problem with the Freight Forwarder, and the Customer Service Team resolved my issue quickly to my satisfaction with a replacement. They were very responsive from the start, and I will... Voir plus
L'entreprise a répondu
The delivery of the product I ordered was delayed and did not arrive until 8 days after expected date, hoping for a Christmas gift. In addition, the liquor decanter bottle received was poor quality '... Voir plus
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3,6
Moyen
99 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thanks for the Refund for the Seattle…
Thanks for the Refund for the Seattle Football Team Limited Edition Whisky Bottles Qty 3
13 avril 2026
Avis spontané
Réponse : charmhuts.com
Dear DEBBIE
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
delivery problem
I had a delivery problem with the Freight Forwarder, and the Customer Service Team resolved my issue quickly to my satisfaction with a replacement. They were very responsive from the start, and I will not hesitate to order from them in the future. It has been a pleasure dealing with them.
8 avril 2026
Avis spontané
Réponse : charmhuts.com
Dear William
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My order was lost
My order was lost. My customer service rep Mia was great in owning a problem that was no fault of her own. Determined what had happened and expedited at replacement. She was able to a bad overall experience around to chalking it up to an unfortunate mistake. Nice save Mia.
3 mars 2026
Avis spontané
Réponse : charmhuts.com
Dear JC
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Don’t waste your money!
Would never order from this company again. Ordered an NFL glass bottle that the website implied was full of the alcohol that you chose from their list of brands. Their website also made it look like it was a large bottle. What you get is a tiny empty glass bottle, not worth anything near what they charge.
Also, if you order something as a gift, order it many months in advance of the occasion. My order took months to receive. They don’t tell you that it is coming out of China. During that long period, I kept asking them how much longer. They just kept saying that it’s on its way. Terrible customer service!
30 septembre 2025
Avis spontané
Réponse : charmhuts.com
Dear James
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Mia is very responsive and professional.
Mia in customer service was very responsive, thorough and compassionate in resolving my misunderstanding with the purchase. She's an asset to the company
19 mars 2026
Avis spontané
Réponse : charmhuts.com
Dear Mark
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Decanter Issue Resolved
I appreciated the fact that you responded to me about my issue promptly. I was not given the runaround. Usually if you're dealing with overseas companies, that tends to be the case and in some cases they simply don't respond at all. You addressed the problem and took steps to correct it immediatly and I'm grateful for that. Thanks again.
17 février 2026
Avis spontané
Réponse : charmhuts.com
Dear RICARDO
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Réponse : charmhuts.com
Dear Kayla
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
They got back to me fast when I reached…
They got back to me fast when I reached out with my problem!!!
3 mars 2026
Avis spontané
Réponse : charmhuts.com
Dear Denise
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Customer service is great
Customer service via email has been great, helpful and prompt. They answered any questions I had about my purchase and helped me fimd a resolution. Please allow a next day response if your in the US as they are overseas.
2 mars 2026
Avis spontané
Réponse : charmhuts.com
Dear Jason J
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Réponse : charmhuts.com
Dear Vu
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Charmhuts is a bogus scammer
Charmhuts is a bogus scammer! They take your money and deliver nothing. Don't order from them
1 février 2026
Avis spontané
Réponse : charmhuts.com
Dear Karen
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Don't order. Don't do it!
I placed an order on December 22nd for a “Seattle Seahawks Limited Edition Whisky bottle.” (I guess my first clue should have been the misspelling!) December 30th, I asked for tracking information, and they wrote back they were delayed due to the “high quality and complex craftsmanship of this product, as well as the recent large number of orders in the store, which has exceeded our expectations.” January 13th, I wrote again because I saw via the tracking number that the package had been “Seized by Law Enforcement for Counterfeit Postage.” They wrote back and said they’d resend and apologized for the mix-up. January 18th, they reshipped it and said they’d love for me to leave a 5-star review if I was happy with the product when I got it. I figured it was obviously a scam at this point, but I had already paid and I was curious what would come so I allowed them to resend the item and they promised it would arrive in 10-15 days. My item was delivered on February 6th.
They had given four different choices of alcohol when I ordered. I picked one but when it came it was empty. The alcohol wasn’t important to me but nowhere did it say it wasn’t coming with it. I should have known though. It was one of the most horribly made items I have ever received. It looked NOTHING like the picture. You could tell it was VERY cheap, cheap paint, cheap lid, it was awful. I only have myself to blame for purchasing it and hoping for the best. But if you’re thinking about ordering anything from them, order somewhere else. They do have good customer service, and they reply back quickly (especially considering the international time difference). But that is the only thing this company has going for it. Please don’t even take a chance, even if you’re curious.
The only place thing this bottle will be good for, is the garbage can.
8 janvier 2026
Avis spontané
Réponse : charmhuts.com
Dear Kate
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Replace order
I place an order that I truly wanted during the shipping it got lost got in touch with charmhuts.com they were gladly to help in finding my package as of the results I couldn’t locate it they re-ordered it got it the other day no hesitate it was here very fast. I think I might have found me a great company to order from. They were healthy. 100% and get in this situation fixed. Keep up the great job you were doing thank you.
29 janvier 2026
Avis spontané
Réponse : charmhuts.com
Dear Brenda
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Their customer service are great!!!
Their customer service are great!!!
I had little issue with my order. I emailed and ask questions. They gave me a variety of offer to fix a problem.
Quick response. I will definitely shop again with them
6 février 2026
Avis spontané
Réponse : charmhuts.com
Dear Miki
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I made a purchase not knowing my wife…
I made a purchase not knowing my wife had made the same purchase, so I requested to cancel my order. Kiki with customer service was outstanding in helping me, she even offered me a 20% discount on my next order. Great customer service, and a quick response when I reached out. Thank you, Kiki
26 janvier 2026
Avis spontané
Réponse : charmhuts.com
Dear C D
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
WARNING....Talk about false…
WARNING....Talk about false advertisement, I ordered a Bigfoot bird feeders and the pictures showed 2 kids standing next to it and it looked like it was at least 12"+ and ordered the L one and it would fit in a bird cage it's only 3"x5" I asked for a refund and they want to charge me as much for that as the tiny little feeder..
22 janvier 2026
Avis spontané
Réponse : charmhuts.com
Dear Tracee
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Wonderful customer service
I needed to cancel my order and get my money back and Kiki helped me through it. She was kind, helpful and caring. Everything worked out thanks to Kiki.
19 janvier 2026
Avis spontané
Réponse : charmhuts.com
Dear Tersa
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Quick to assist
I had issues with my order, but Mia was able to help get it replaced expeditiously.
20 janvier 2026
Avis spontané
Réponse : charmhuts.com
Dear Candice
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
refund
I ordered a product and have not received it, if out of stock please refund. I ordered this in November for a Christmas gift. Since I did not receive it in time, and still have not received it. please cancel my order and refund my credit card.
17 décembre 2025
Avis spontané
Réponse : charmhuts.com
Dear Verna Craig
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
If I could give it less I would
If I could give it less I would
I ordered a truck decanter & it looked NOTHING like the add
Will NEVER order from Charmhuts again
7 janvier 2026
Avis spontané
Réponse : charmhuts.com
Dear Juli
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: olivia@clientcare2025.com
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
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