Chase Evans - Elephant & Castle Avis 17

Camille is professional and patient, someone you can truly count on.

Amazing. Great service.

We've just started and we already feel we are in the good hands of Mint Mok, our property manager who is resourceful, respectful and always with a smile. Thank you for the great communication and service.

Mint Mok has been prompt in responding to our requests and following up with the tenants and contractors.

We are pleased with her support provided

When Chase Evans and I rented this property, I was not in London and had someone else view it on my behalf. During the inventory check, it was clear that the property had not received the professional cleaning required by the contract. I moved in one month after the tenancy started and immediately asked for it to be cleaned properly so the property would be clean when I arrived.

The property manager ignored my messages, and only after repeatedly chasing Victoria did I get a reply saying someone would re-clean. On my first day moving in, several areas were still unclean, especially stains on the dining table and chairs. Many damaged items noted in the inventory also remained unrepaired.

The showerhead was broken and leaking from the first time I used it. I reported it right away but received no response. After I emailed customer service, the property manager told me to report issues via Fixflo, which I did immediately.

Almost two months have passed. Someone came to inspect the issues I reported but then left with no further action, while Fixflo incorrectly shows “works finished”. My comments on the platform went unanswered, making the system useless. The lack of proper communication from the property manager has been very disappointing.

Additionally, when I tried to register for electricity, I was told the meter is registered under a different property, so I cannot register or pay my bills. I have emailed, called and messaged the property manager via WhatsApp but received no effective solution. I was repeatedly told to call the registration company, even though I clearly explained the issue is with the meter’s registered address and must be resolved by the property manager and landlord.

I question how previous tenants paid their electricity bills, and I ask who will be responsible for any losses or inconvenience this has caused me.

Mint Mok was super helpful throughout our tenancy, thanks for a good experience

Virginia Ngl was súper helpful and easy to contact all the time. She showed us the flat a few times and also made the process quite easy.

Velario has been so grateful during my moving process. My moving has been so easy.

Kin is very good person to talk with. He is patient and understanding and very attention to detail.

We had a great experience with Victoria!

Reliable and efficient and the agent to go to. Special thanks to Amruta Satia for the job well done.

I was dealing with Mint Mok for my end of tenancy checkout and had a great experience, she was extremely helpful and very quick to respond whenever we had a question. Highly recommend dealing with her if you can :)

Adem is a very helpful person and does his job very well.

Jay was able to help me and my friend find the perfect flat for us within the first day of meeting! He has been so helpful and supportive with every part of this move. He always answers our questions and makes everything so smooth!! Highly recommend speaking with him if you are looking for a flat right for you. All the team are great!

Amazing service from Amruta!! Thank you for being so professional, understanding, helpful & the quick communication!