Chepstow Trade Centre Ltd Avis 

honest helpful and good quality

Bought a vehicle just over a week ago.
We dealt with Rob who we felt was honest & once we had done our test drive we were left to give the vehicle a good look over without any pressure. The other guys there seemed nice too. Warren who works independently from the garage doing the detailing making the vehicles showroom ready really helped reassure us as we have had a bad experience from a garage a few years ago near where we live which had made us very wary. So far we couldn’t be any happier with car we bought. We took out the warranty too just for peace of mind. We certainly wouldn’t hesitate from buying from them in the future & will recommend them even though they are not local to us.
Thank you Rob for your help & honesty, Dawn, Alan & Whiskey ( The dog )

I could not fault Chepstow Trade Centre for their determination, service and helpful staff more! After my previous car breaking down and being stuck without a car, I was recommended Chepstow Trade Centre and will never regret it. Their services was quick, honest and efficient. The car drives like a dream and I will definitely be recommending them to family and friends. 🤩

Awesome team at CTC. Tim and Mark certainly know their stuff!

Didn buy a car from this company, arranged a test drive for 2 cars and when it came to the day of test drive he didnt want to move his stock around.. good job really as the 2 cars I went to look at were nothing like advertised, mercedes eclass engine chain was noisy after running for a few minutes and the interior smelt of mold, the BMW 1 series was over priced high milage and looked like it had been in and accident and not repaired properly , couldn't get out there quick enough. Look professional but pushy con men who are selling death traps at top rates. Literally try the garage that's actually in Chepstow near the race course and ul have a much better experience and be buyin a decent motor from decent guys

Tony was very helpful and got the problems with the car sorted.

Brilliant service
Good communication
Very polite staff

I contacted Tim as I was looking for a first time car for my son, Tim found us the perfect car , communication was excellent from start to finish, when picking the car up it was cleaned to a high standard would recommend CTC and i am sure my son will be back for his next car.

I bought an Audi s4 v8 from CTC in December 2016.
Happy to say that I still have it,now with 205,000 miles on it.It still makes me smile,it goes as well as the day I bought it,and has only cost me a few oil changes,a few tyres,an exhaust,and a heck of a lot of petrol.
I am a happy customer.

From the moment I first made contact with Chepstow Trade Centre I was well informed and dealt with very efficiently and professionally. Rob and Tim went above and beyond ensuring I was totally happy with my purchase. They were honest, helpful, very knowledgable and put my mind at rest taking me through the process with ease. I am thrilled with my new car and they were so quick at sorting everything I had it in time for Christmas! Bonus! Thanks very much for the fantastic service. I would highly recommend them if anyone is looking to buy a car/get a car on finance. They are a great company.

Great communication. Travelled from the midlands for my new car i purchased a ford mondeo estate. They filled the car up as part of the deal to get us back home. Great to deal with from start to finish. Very happy

Very pleasant and helpful people throughout the whole process, patient while we had to sort out details our end. Openly honest with all aspects of buying the car not pressured to buy any extras that was offered. Car was very well presented and all pre purchase work was backed by paperwork. Many thanks to all.

When I bought my car from here, I dealt with Tony. He was friendly, polite and had a relaxed approach. I didn't feel pressured into a decision and wanted to buy it after I'd taken it for a test drive.

My luck being my luck, the car broke down 3 weeks in. As it was still under their 30-day warranty, it had to be collected from my address to be repaired back in Chepstow.

The positive experience I had with this - the car was collected the same day I called (later in the evening) and was fixed the following day.

The negative I took from it was the guy I spoke to originally wanted me to get the car to them, approximately 35 miles away, but with some reluctance did arrange collection once I'd pointed out it wasn't possible to drive the car to them.

I was also asked to use my AA breakdown cover (you can activate free 12 months cover when you purchase a car from this garage) to get the car there, but it clearly states the cover is for 1/4 mile away from your home and will only take you and your car to the nearest garage. Once I'd established this also wasn't possible, then collection was arranged. It felt like if I hadn't said anything, it would have been left at "ok, get the car to us" and I would have been stuck with a broken-down car

I would also point out that I had to arrange transport to go and collect the car once it was fixed, I would have appreciated if it was delivered back to me, but maybe that extra mile is too much to ask.

All in all, the actual purchasing experience was a pleasant experience. The customer service when dealing with a problem within the warranty period, could be better. However, with that being said, they did what was expected and got the issue sorted.

An honest 3 star rating from my experience.

We recently bought a lovely little Vauxhall Adam with just 30,000 miles on the clock from Chepstow Trade Centre. It was the wife’s 2nd Adam and we were looking to part exchange her white 2015 ‘Rocks’ with 103,000 miles on the clock for something with a lot less miles.

We had spent a few days travelling about and looking at various examples, in a multitude of colours. She was taken with both the blue and red versions and wanted to have something other than white again, her preference was red.

Prices of 2nd hand cars have gone up significantly since our last purchase and we were struggling to find anything with low mileage at a sensible price. Many dealers asking in excess of £9k for 2018 models with 30,000 miles on the clock.

We stumbled across CTC and made arrangements to go and have a look at the red 2016 example they had. It was a Sunday and they were open from 10am – 3pm.

The car was on their forecourt and, unlike many of the examples we had seen previously, it started with the turn of the key, the battery wasn’t flat! We were able to have a good look around it in sunlight and took it for a test drive. It drove perfectly.

We were offered a reasonable part-exchange deal on ours, despite the MOT being due for renewal in only a couple of days and their car had already been serviced and had a new MOT on it, so we were able to buy it and drive it away there and then, which was a real bonus.

And that is exactly what we did. We completed the paperwork in under 30 minutes and we were on our way home in the wife’s new car and she was absolutely delighted. We stopped in town to get a bite to eat and then headed back home via the windy back roads through Tintern, and then the unimaginable happened…

The car coughed, spluttered and then multiple warning lights came on the dash! The engine management light, the ‘Service ESP’ light and the traction control light all glared ominously. The engine went into limp home mode and our hearts sank.

We were about 300 yards away from where I had broken down in my truck only the week before and knew, all too well, that there was no mobile signal for at least another 5 miles and it was after 3pm, so CTC had now closed for the rest of the day. We had no choice, we limped the car home.

Once home I looked up the contact details for CTC and dropped them a message via their website, thinking I’d get a response at some point on Monday.

Much to my surprise a response was forthcoming within the hour!

One of the directors, Tim, had responded and apologised profusely for the inconvenience.

I had detailed what had happened and explained that we had seen this before on our previous Adam, on that occasion it turned out to be a coil pack failure. Tim concurred that he thought it would, most likely, be the same. And so we made arrangements to drop the car off at our local garage, just under a mile away, and that they would diagnose the problem, which they duly did and then quoted us full retail price for the repair, which was around double what the trade cost would have been!

The fault was a failed spark plug, which had indeed caused the coil pack to subsequently fail.

There was no quibble from CTC, Tim simply asked for a copy of their invoice and transferred the funds directly to my account. He went out of his way to make the process as simple as possible for us and with the minimal of inconvenience.

It’s fair to say that the measure of an organisation, and indeed any individual for that matter, is the manner in which they deal with their problems. As far as I’m concerned CTC were admirable in the way in which they went above and beyond in resolving the issue that we had with the car. An issue that they could not have foreseen or predicted and could have happened at any time. It was just unfortunate that it occurred as we were driving home. They could have easily asked me to return the car to them for diagnosis and repair, but didn’t want to cause us any further inconvenience, instead, electing to pay double what it would have otherwise cost them.

We have now driven the new car several times and my wife is absolutely delighted with it, she loves it. It is everything she had hoped for and wanted.

I would not hesitate in recommending Chepstow Trade Centre or Tim, Mark and their team. The manner in which we were treated throughout was extremely professional and courteous. Their apologies were genuine and their desire to ensure everything was resolved to our satisfaction was more than evident. So much so that we would certainly buy from them again.

I went to buy a car I had seen advertised online, and had already discussed part exchanging my old car. They were polite and helpful and had the car I was viewing ready and available. They did not hassle us and allowed us to take our time. They were open about value for part exchange vs private selling giving pros and cons for both. We were allowed to test drive the vehicle in privacy while they stayed and helped other customers. Overall a very good experience and I came home very happy with a new car!

Excellent no fuss sale and purchase of vehicle. Would definitely recommend CTC if you are in the market for a new car. Well done guys.

Fantastic selection of vehicles to choose from. The staff are very helpful and not at all pushy. This is the second vehicle we have bought here. We are absolutely delighted with our car and would not hesitate to recommend Chepstow Trade Centre.

Bought a Ford focus had a few advisories asked Tony to do them and they were done meet rob when picked car up and was really brilliant talked us through everything could not ask for better service really best thing as a family could ask for and even touched up a scratch that we did not ask them to do as they said they would take money off great company and even better service thank you very much
George and emma

Firstly dealt with Tony and then Rob. Both efficient, not pushy at all. Both were a breeze to deal with,
Travelled all the way from Bristol,
Fresh MOT on the motor, full service. Couldn’t fault there responses, there time and patience. Dealt and done an amazing job with all requests.
All carried out in a timely manner.
5 days from viewing to collecting. Really efficient in every way.
Couldn’t be more grateful if the amazing find of finding them.
Best service we’ve received from any garage we’ve been too before previously.

We were like a family of misfits - all the kids come to view, gang of 7 of us in total, but this didn’t phase them. They were patient with all parties all firing different requests and questions. Smooth collection, couldn’t fault them in any single way.

Car is ticked all the boxes we were looking for within decent budget, in fact only one we found to tick all boxes within hour drive of ourselves even further a field didn’t have much we wanted.
We’re grateful and a very happy family.
Wouldn’t hesitate to come back to these guys next time!
Great touch with receiving a surprised touch up of paint on the back that we weren’t expecting and a little token gift of a trolley coin on the keys.
Fantastic paperwork come in tow.
Thanks Tony & Rob! ⭐️