Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.
L'entreprise a répondu
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Lisez les avis des autres
Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... Voir plus
L'entreprise a répondu
Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... Voir plus
As of this date I haven’t unpackaged or set up my new shed due to the weather here I NWI. But as soon as I’m able to do so I will send an update. But besides that the ordering was easy and quick. Deli... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Écrit par l'entreprise
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Coordonnées de contact
65 Commercial Ave, Garden City, 11530, NY, Etats-Unis
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
4,0
Bien
197 avis
A répondu à 35 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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A Great Company
This is an amazing company to deal with. They are there after the sale. The gare rgey sold us is very beautiful. Thanks for a great experience.
13 janvier 2026
I didn't like being turned down for warranty
I didn't like being turned down for a replacement back wall it is ripped in 4-5 different spots was sent tape to repair item is only a few days old when it ripper I was told the reason the price point that I purchased was high was I could get warranty if there was a problem that is a problem it was priced high won't shop at Cheryl again
5 janvier 2026
friendly people and great products
30 décembre 2025
Missing Important Items
The biggest issue was that there were no instructions!! Missing nuts, bolts, brackets and clamps.
12 décembre 2025
What a nightmare
We purchased a conex tent setup with two walls. While the tent is of acceptable quality, it is not exceptional and reflects its price point. Unfortunately, we hired a crew to assemble the structure only to discover that not all of the necessary components were included, which led to wasted labor costs.
The process of obtaining the correct replacement part was extremely frustrating. Customer service did not return phone calls or emails in a timely manner. When I was finally able to reach the specialist responsible for replacement parts, they repeatedly requested information that had already been provided in previous correspondence or should have already been on file. It took several weeks just to place the order for the correct part, followed by additional weeks for delivery.
There was no sense of urgency or accountability from Chery regarding the issue, nor any acknowledgment of the inconvenience or additional expense caused by their error. Had the tent not already been mostly assembled, I would have returned the entire setup and chosen a different supplier.
Based on this experience, I do not recommend the tent or Chery.
2 janvier 2026
senior superintendant
ordered a product from chery during. the holiday season, no waiting . customer service exceptional. and it delivered as they said it would
29 décembre 2025
Professionalism in sales and customer service
The whole experience was really easy and I'm sorry I can't remember the name of the young lady I spoke with but she was really pleasant as well as knowledgeable. Made it a nice and easy no pushy sales pitches.
30 décembre 2025
The lift looks good
The lift looks good, it took longer to come than I thought it would but the weather has been bad. I think I'll be pleased with my choice. Looking forward to seeing it in place and using it.
29 décembre 2025
This might be my very first review…
The initial purchase met all my expectations. A week or two later, I needed some extra components that had long lead times. Win Naing in Customer Service (I think) worked it out so that Chery would take the components off of another unit and make them available to me so that I could meet a project deadline.
It is what I would have done, but in today’s world of customer service, I was prepared to be disappointed. I was very happy with the outcome and give Chery a 5 star rating on service after the sale. The product is also very good quality.
30 décembre 2025
Excellent service
Excellent service! I did not have to wait very long until they loaded up my gates! They were very friendly and efficient.
30 décembre 2025
The wrong shower control was sent.
30 décembre 2025
Great communication throughout the…
Great communication throughout the entire process. Very easy and fast. Our restroom looks great!
30 décembre 2025
Product did not last long and was a…
Product did not last long and was a total waste of money.
22 décembre 2025
I was missing a couple parts
I was missing a couple parts. They got right on it and sent me the parts.
18 décembre 2025
Easy and very helpful to deal with
Easy and very helpful to deal with. Happy with the purchase and the product! Went better than expected!
18 décembre 2025
Met expectations
Met expectations. Good communication on the progression of the order.
16 décembre 2025
I got on time my order
12 décembre 2025
So far so good
So far so good. Quick response time..still waiting on the parts, but, if they get here as promised they did all they could do to right a wrong. Thats all you can ask for.
8 décembre 2025
10k lift? more like 6k junk!
bought a 10k lift off a third party seller. the arm carriages bet on first use lifting a 7k truck. they say they test these to 125%, well thats a lie. Then when i tried to warranty them they denied me because i didnt buy direct. they then tried to charge me $1300 for replacements KNOWING this was a common issue. I know this becasue the replacements i did buy had a new design that had gussets exactly where the old ones failed. so they KNEW it was a problem and should have just replaced them but they charged me for what should have been a recall/warranty
7 décembre 2025
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