Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.
L'entreprise a répondu
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Lisez les avis des autres
Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... Voir plus
L'entreprise a répondu
Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... Voir plus
As of this date I haven’t unpackaged or set up my new shed due to the weather here I NWI. But as soon as I’m able to do so I will send an update. But besides that the ordering was easy and quick. Deli... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Écrit par l'entreprise
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Coordonnées de contact
65 Commercial Ave, Garden City, 11530, NY, Etats-Unis
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
4,0
Bien
197 avis
A répondu à 35 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The quick response
25 novembre 2025
They handled my issues expeditiously…
They handled my issues expeditiously and completely. Highly recommend them.
25 novembre 2025
Great communication received the part I…
Great communication received the part I ordered
2 décembre 2025
Took forever to arrive.
Was quoted 1-2 weeks on shipping time, actual turnaround was 3-4. Very little to no communication on why there was a delay or even that there was a delay until I reached out.
21 novembre 2025
Delivery times and good communication…
Delivery times and good communication .On time delivery with the driver giving deliver time. Also great products.
20 novembre 2025
Awesome gate solid
Awesome gate solid. Easy pick up the guys loaded it up great price
26 novembre 2025
Free shipping and the delivery driver…
Free shipping and the delivery driver was outstanding!
26 novembre 2025
Everything about my order was great…
Everything about my order was great only one thing is needed marking of the parts all parts not just a few and better directions
24 novembre 2025
Missing parts for the 4th time in my…
Missing parts for the 4th time in my package (some major structural/wall holding parts)
I ve asked for some sort of refund but nothing so far
Definitely not a struture that will hold solid under more than 10” of snow …requires an internal solidification (DIY) once again
On the positive side : company answers quickly and are there to help (getting parts and shipping)
18 novembre 2025
Fastest delivery
They actually did what they said they were gonna do...they delivered on time and packaging was tight...product was in good shape and on time.
4 novembre 2025
Poor communication
Poor communication, product arrived damaged , no notice on delivery
29 octobre 2025
Réponse : Chery Industrial
Dear Customer,
We are very sorry for the poor communication, the damage to your product, and the lack of delivery notice. We want to fix this immediately.
Please reply to this email with your order number. We will send a replacement and review our process to prevent this from happening again.
Thank you for your patience.
Chery Industrial
Good Product for the Price
We are about 2/3 of the way through the installation of one of two 13 x 20 storage buildings. We had a malformed piece (the same one in both boxes) and had to wait a little over a week for the company to replace them while the remaining good weather slipped by. The instructions were hard to follow, and we had to take a few parts back off to put back correctly. They say it takes 2 people 2 days. I'd say that with the experience we gained on this one, 3 people might take 3 days if they are young and fit. We are in our 70's and have been working weeks. One piece of advice is to put something between the base and concrete. We used roofing paper. We made the mistake of laying the aluminum parts out on the concrete and they started corroding overnight. Many of the parts are pretty flimsy, but so far, everything seems like it will be sturdy once the thousands of parts are assembled. We found a YouTube video that was helpful.
22 octobre 2025
Réponse : Chery Industrial
We are so sorry for the difficult installation experience, especially the delay with the replacement parts and the unclear instructions. Your feedback on the assembly time and tips for preventing corrosion is incredibly helpful, and we’re using it to improve. We’d like to follow up with you directly—please email us at Service@cheryindustrial.com.
Shipped the wrong thing
I attempted to purchase 20 ft x 8 ft flap to attach to the Chery end cap. I received another end cap. I called to return the endcap, and was advised there would be a $400.00 shipping fee in addition to the 15% restocking fee. At those costs there is no use to return it.
22 octobre 2025
Réponse : Chery Industrial
We are very sorry for this error and the poor support experience. This is not our standard. We want to fix this immediately. Please email us at Service@cheryindustrial.com with your order number so we can send the correct item and arrange a free return.
Great customer service.
Great customer service with quick replies to emails. Well informed about product delivery and delivered on time. Replacements provided for damaged parts.
28 octobre 2025
Great service & quality product at excellent price
Helpful & patient salesman;
first rate, friendly warehouseman.
Good discount on a quality product.
28 octobre 2025
Very responsive
Very responsive and handled purchase professionally and with ease. Loved the product and customer support.
Would recommend!
14 octobre 2025
you cant get a better deal the best…
you cant get a better deal the best product for the price
16 octobre 2025
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