Due to NO Fault of the company
Due to NO Fault of the company, I had placed an order 1-1-26, Expecting to receive my order WAY before Valentine's Day. As I continued to track the order, it was just "sitting" in the AWFUL Postal System. I contacted your company and Mia VERY QUICKLY responded to my email and Made Sure I received my order. I received it the day before Valentine's Day and was able to give the order as a gift as planned for Valentine's Day☺️ Postal System CLAIMED it was because of the weather/snow, etc. But I Should Have Had my order WAY before that weather/snow!!! In my opinion, the Postal System SUCKS!!! THANK YOU to Mia for being a FANTASTIC Representative for your company!!! She turned a very Unhappy customer back into a VERY HAPPY Customer and I have ordered Again from your company ALL THANKS to Mia!!!!
Sincerely,
Julie
Réponse : Chicpresent
Dear Julie
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia