Chigwell Window Centre PLC Avis 

2 Day installation for downstairs only. Patio doors and 2 additional windows. The Floor plate for Patio doors was left behind in error. Fitters had to wait 2 hours or more for part to arrive to continue, by this time it was getting on for 5pm. Tested doors they worked. Next morning patio door jammed stuck. It took over 3 weeks to get new lock.
Made repeated calls, emails. Departments do not pick up. One technician returned and said it was a two man job and couldn't fix. Finally we now have a fix and are hoping it stays this way.

Title: High Deposit and Refusal to Refund

I would advise anyone considering ordering from this company to carefully check the cancellation and refund terms before paying a deposit.

I paid a substantial deposit for my windows. After long delays, I decided to cancel the order and requested a refund. The company has refused to return my deposit, claiming that I selected a special-order colour and that cancellation is no longer permitted without deductions.

I disagree with their explanation. I was shown the available colours by the company and chose one of the options presented to me. I have reviewed my contract and do not believe I agreed to a special-order colour as they now claim.

I am extremely disappointed with the situation. My deposit remains at stake, and I am still trying to resolve this matter with the company.

My advice to other customers: make sure you fully understand the deposit, cancellation and refund conditions before committing to an order.

I was very apprehensive when looking to replace my rear windows and doors. I have driven past Brentwood showroom countless times but thought they would be too expensive. I was wrong. Great value and service from sale to installation, it has been faultless. Every person I have dealt with have been great. Super company to deal with.

Unfortunately, our experience with Chigwell Window Centre has been disappointing.

Despite having paid in full, our installation remains incomplete. One door does not operate at all, the other does not close correctly, and finishing work is still outstanding.

We have contacted the company on numerous occasions to resolve these issues. An appointment was arranged for the installers to return, but they failed to attend during the agreed time, despite us remaining on site for several additional hours.

Communication and follow-up have been poor, and our formal complaint has yet to be acknowledged.

We had high expectations when choosing Chigwell, but the installation and subsequent customer service have fallen well short of what we expected.

Based on our experience, I would not recommend this company.

Terrible customer service - our large skylight which was installed by Chigwell spontaneously failed. Thankfully no one was underneath but this could have resulted in serious injury.
They have not resolved our issue at all, and we have been waiting weeks to get a quote (even though this should be fully covered under warranty).
We are increasingly concerned by the lack of communication and progress.
They also said they did not have any details of the original installation as it was in 2018 and the file is ‘corrupt’ which is extremely concerning.
We will be looking to escalate this matter further.

I am considering legal action against this company as they have failed to deliver an arched door and window which were ordered in April for delivery in July. Now they say the products will be delivered in October.
The door and window are for a 'Granny Annex' which is needed for an 86 year old lady with terminal cancer who needs to move out of her current house for two reasons: the house has many steps so the lady currently needs two carers rather than one, and the house also needs to be rented out to help pay for the care. The new annex is ready - except for the window and door, and Chigwell Windows are showing no interest in getting the order finished any time soon. I am also contacting the press about this story.

Great service, great products, and excellent customer care. We’ve been consistently impressed. Thank you to Bashar, Megan, Lauren, and the whole team.
Megan has excellent frontline qualities, and is s definite role model for all, customer services everywhere.

Thank you everyone.

Complaint about damage to my property by your company
Dear Dean,
Sorry to have to take this step, but for 13 weeks now l've been trying to get a door fixed. There's been excuses and lies and today, an engineer has actually broken the door, meaning that I can't lock it.
I'm not safe in my house. My neighbours are violent people who're known to the police. You have failed me repeatedly and today you've caused damage to my property. Wayne nas been giving me the runaround al day, as I'm not a priority. Jack promised me a call back. but hasn't called. I can't lock my door to secure my house. I need help. Immediately, please

Ordered the so called 6 day bi fold in white so off the shelf they wait till you pay and send you a date for 5 weeks time so I call and say the people are moving in 4 weeks time so they changed it to the day before great so I can expect it between 12 & 1 bullshit I turned up at 4 day has gone payed fitters to stand around for their lies when I fitted it for the disgruntled clusters the day after it wouldn’t glaze properly because they had the glass taped any fool knows you don’t tape aluminum products the locking bar was screwd way off line and it was face drained which looks terrible no reason to do that will never order from them again liars that don’t answer their phones or return calls are guilty Albi answered thanks

We had a 4.4m 5-door bi-folding door fitted towards the end of October 2025.
From the day it was fitted we noticed problems with the installation.
Chigwell were the supplier not the installer. We were the end user and not the customer, as they pointed out!
Chigwell got involved and sent an engineer to carry out remedial modifications in December 25. We soon had an email stating the works had been completed and asking if we were happy. We replied that we were not! We sent a reminder and received an 'out of office' reply! Didn't hear another thing until we had a further problem in April 26. We emailed them again and was told that our email in December was not received?? Clearly not true because of the out of office reply! We were also told that since we were not the customer, we should direct our issues to the company we bought the doors from.
Needless to say, we now are in the middle of a power struggle between the supplier; Chigwell and our builders supplier. Chigwell, particularly are not taking ownership of our problem - although we are not the customer! They are more interested in apportioning blame!! Stating it is an installation problem not a manufacturing one. They refer to the engineers report from December, which they are only refering to now, May 26! At no time in the last 6 months was that report sent to either us or our builder!
Beware, if the installation goes wrong, they don't want to know!!

Great aftercare. Graeme was very helpful, made the necessary fine tuning within minutes.

Terrible customer service - I have been chasing for 19 days and still not had a response. I have three blown windows, all were fitted less than 4 years ago.

Great service

Chigwell windows sent 2 operatives to install a new kitchen window,they did a brilliant job my window is lovely & they left the area they was working in clean & tidy.
I would reccomend chigwellwindows to anyone

The guys did an amazing job and were really respectful of my house they left it super clean . Love my new doors

Overall, we had a good experience with this window construction company. The installation team was skilled, professional, and respectful of our home. The final result looks great,

The finishing details inside and outside the house were done carefully and look

The team was professional, punctual, and very knowledgeable

kept the work area clean throughout the project.
Thank you for your great team
Layla albahrani

Chigwell did my entire home and it has turned out incredibly - so grateful to the whole team - highly recommend

I had 2x lovely gentlemen arrive on 17-2 2026 to replace front door / porch and back door… They were so polite but their craftsmanship of work was absolutely outstanding and amazing… absolute professional in what they do…. highly recommend and i have had so many compliments with the new front door 👍Thank you Chigwell 😊

I dealt with Albie at the Barnham shop, very helpful and knowledgeable, we have had a lantern, bifolds and windows, all great products and very satisfied.

Front door handle stopped working i.e. house was open to all, and it was through persistent chasing in the 3 days after, that resulted in an engineer coming to the house.

Thanks to Lauren for responding to my quite desperate calls for help. Wish it wasn’t so hard. Glad it’s been resolved and will update the review after they’ve addressed the blemish in the glass.