Chigwell Window Centre PLC Avis 

From the moment we appointed Chigwell Windows they have absolutely first class. Lauren as a first point of contact, Aaron for the very accurate site visit measurements and advice through to Harpreet and Gill on install, NOTHING was too much trouble and the quality is EXCEPTIONAL. All delivered and installed on time and budget, 5 stars

Fantastic quality front door. But what made the experience for us was the first class customer service from Albie in the Barnham office and Paul the fitter.

Great service from both gents who went above and beyond to get the issues we had after installation fixed promptly and with no fuss.

I'm glad we choose this business.

Used Chigwell Windows for our windows, fantastic service and quick installation. We highly recommend them and will be using them again.

I want to say thank you to the team, especially Lauren and Lambov who helped me with a problem I had with the front door lock which had become stiff due to the drop in temperature.

The team is always helpful, professional and willing to go the extra mile whenever you contact them. I would recommend Chigwell Window Centre to anybody looking for high quality windows and doors for their home or business.

Very good service from start to finish. Easy company to deal with for any enquiries. There was one small problem (a cracked window) which was quickly rectified, which to me showed their commitment to the customer.

We very sadly have spent far too much time, effort and money with this company
We visited the extremely impressive new facility at Horsley Cross
Spoke to a very nice lady and discussed our requirements
Gave her the sizes of a window and double sliding doors
Were promised a quotation within 2 days by email and post
All in all very straightforward one would imagine
After no contact, we telephoned the contact number which is only the central number. We were unable to find a direct line to Horsley Cross
Several calls have been made and we have spoken to Molly on every occasion
I’ll chase them
I’ll get the sales manager to call you when he is free
The sales manager isn’t at his desk I’ll send a message to his mobile
The sales manager is on a course

Here we are 2 and a half weeks later still awaiting

Good quality doors very professional fitters very clean and tidy

They have done the job in my flat. The workers were really fast and friendly. Everything was so clean high-quality job. I definitely recommend it to other others. Thank you.

Excellent communications and follow up regarding both installation and snagging work.

We are delighted with the quality of the product (internal doors) supplied and the installation team were excellent both with original fitting and minor remedial snagging work following fitting.

Very happy to recommend this business.

Guys came round to install new windows & doors at mums house in Ilford…done a fab job,…fast, clean and friendly…really happy with the work…well done guys!!!and thanks..😊😊

We are having our windows etc replaced and I just wanted to take an opportunity to provide some feedback on the team, namely Jagga, Happy, Stan and Scott.

The team have been absolutely brilliant; they have all been very courteous to everyone and respectful to the home.

Their workmanship has also been to a very high standard and it has been a pleasure to have them working on the property.

I recently had my windows installed by Chigwell Window Centre, and I must say they did an excellent job. The team was very professional, neat, and arrived right on time, which I really appreciated. The quality of their work on the windows is fantastic, and everything was completed to a high standard.

The only small downside was that my curtains were not put back up afterwards, and the screws for the pole seem to be missing, which was a bit inconvenient. Aside from that, I am very happy with the service and would still highly recommend them for anyone looking for window installation

Update: proactive fixes put in place by the company and visits arranged at our convenience.

⭐️⭐️⭐️⭐️⭐️
Absolutely Outstanding Service – My New Front Door Looks Incredible!

From start to finish, the experience with Chigwell Window Centre has been nothing short of exceptional. They recently fitted a brand-new front door for me, and I couldn’t be happier with the result.

The team was professional, punctual, and incredibly knowledgeable. They took the time to understand exactly what I wanted and offered great advice without being pushy. The installation itself was quick, tidy, and completed to a very high standard. You can tell they take real pride in their workmanship.

The door not only looks stunning, but it also feels solid and secure – a huge improvement on what I had before. It’s transformed the entire look of my home and has already drawn compliments from neighbors and visitors. A shout out to Lauren who made the whole experience so enjoyable.

If you’re looking for a company that combines quality products, top-tier craftsmanship, and excellent customer service, look no further than Chigwell. I highly recommend them and wouldn’t hesitate to use them again in the future.

Can I say a big thankyou to you and all the staff at Chigwell windows.We have a lovely set of windows that look great and perfectly complement the bi-fold doors below them. And everyone at the Company that we have dealt with has been professional, friendly and committed to excellent products and excellent customer service.Very refreshing these days.

I wanted to personally thank Chigwell for the exceptional work their team did on our window installation. My parents and I truly appreciate the professionalism, respect, and dedication demonstrated by the workers, which surpassed any previous repairs or refurbishments in our 30 years of living here. Please extend our heartfelt gratitude to your team — they are truly an asset to your organisation.

First class service throughout - a very easy decision to award 5 stars.

The men arrived on time and they worked very hard from start to finish the quality of the door is solid it looks great we are very pleased

I contacted Chigwell Window Centre in May 2025 requesting a quote for bi-fold doors with integrated blinds. The written quotation I received clearly included the word “BLINDS” in the glazing description. I followed up by email to confirm that blinds were included and was never told otherwise.
Based on that information, I travelled to their showroom in Brentwood to view the product and place an order. Only at the end of the visit was I informed that the blinds were not actually included, and the true price was significantly higher than what I had been quoted. The supply-only price increased from £2,970 to around £4,500 — and nearly £7,000 with fitting.

This could easily have been clarified in advance. I gave the company multiple opportunities to review the quote, and it was personally forwarded to me by their Sales Manager. Instead, I wasted my time travelling based on a misleading document and unclear communication.

When I raised this as a complaint, I was met with defensive responses and ultimately told the matter was closed. At no point did they accept any accountability or offer a goodwill gesture. As a consumer, I found the experience disappointing, frustrating, and entirely avoidable.

If you're considering using Chigwell, I would strongly recommend getting absolute written clarity on what's included before investing your time.

Updated review following on from Chigwell Window Centre reply 24th June 2025:

Thank you for your reply. While I appreciate the public acknowledgement here, it differs quite significantly from the private responses I received via email, where the issue was dismissed and I was told the matter was closed.

Just to clarify: I made it very clear from the outset that I required bi-fold doors with integral blinds. The quotation I was sent included “BLINDS” in the glazing description, and I asked multiple times for confirmation. At no point was I told the quote was incomplete. It was only after I had travelled to the showroom that I was informed the price was significantly higher and the blinds weren’t included - something that should have been clarified well in advance.

I’m sharing my experience here so others know to request full written clarity before committing time or travel. I had hoped for more accountability, particularly after I raised this directly and gave the company every opportunity to resolve it constructively.

Having decided to replace our conservatory windows & add a tinted glass roof as well we decided on using Chigwell Windows as the company to do the work.
We chose them for several reasons:

-No pushy sales technique which we had experienced with other companies.
-Reasonably priced
-After sale service is superb, ringing to check on how the work had gone and if there were any problems (we had a couple of minor ones), they were dealt with quickly and professionally.

Chigwell had replaced all our windows and doors (minus the conservatory) last year and once again the service & product were superb. Workman put in a very good shift each day, as they did this time, so we had no hesitation on using them again.

All in all, a reliable & professional company who know the meaning of customer service.