Chigwell Window Centre PLC Avis 

Absolutely terrible customer service.

Came out to fix a seal on a door to summer house and charged me £350 call out fee, as I didn't want to use the builder who had originally fitted it incorrectly.

Fixed the seal, but 4 months later it was hanging off again. When I contacted them to ask them to come out and fix it they said no, it's been too long!! So, basically don't expect any of their products to last more than a few months and don't expect anyone to care unless you are prepared to continually hand out money to them!

Great experience until after sales support required. Ordering and delivery went smoothly and the order delivered on time. However, a small part (a trickle vent) of the order was missing but as I missed the 48hr window to check they will not send this part without charging for it.

Incredibly frustrating way to sour what was an otherwise very good experience.

Brilliant service from start to finish. Could not recommend highly enough. Kelly and Tia at Head Office were superb.

Brilliant service from start to finish, pleasure to deal with and products are fantastic! Highly recommend!

A pleasure dealing with Chigwell Window Centre. Great on price and quality, reliable service and delivered on time. Very happy with the level of communication we received from all the staff we dealt with throughout the process. Would definitely recommend.

This company is a wast of space, sent door sizes over for a quote never heard anything back from them, call up 4 time but still nothing don't bother with them.

Avoid Chigwell Windows at Collier Row
Avoid Chigwell Windows at Collier Row. We ordered a porch in January this year, we paid a deposit of thousands. It’s been delay and excuses constantly. At last 9-months later the build was meant to commence next Wednesday. Today I have received an email to say sorry and they don’t want to disappoint, but they won’t be doing our job, starting next week or ever.

We had already done preparation work for the build starting, we have dug-up our front flower bed, arranged for the front to be re-done by a builder, we have bought stuff to go in it.

It’s been 9-months of constant chasing, delays on their part, and confusion.

Costs have gone up a lot since our order in January, probably why they’ve ditched us. They said they’d already made our new front door and Windows - so where are they?!?

I have never been so disappointed with a company. I chose them because they were local and supported community events. I can’t believe they’ve done this to us. I am genuinely angry.

Useless company, we had multiple builds with them in the past and they couldn't get one of the right, made us wait for months to resolve the issues causing us cash flow problems. Staff are rude on the phone as is Dean Floyd the owner! His ''Right first time policy'' is a joke as is the company he runs. We then found out he has the audacity to give us a 1 star review on google, what an idiot!

Had a new front door fitted this week by Chigwell and I have to say from the point of speaking to them on the phone to the installation was super, very clear very professional and a pleasure to work with. Onka the man who fitted the door was a joy to watch work a true tradesman who left no stone unturned. Just gave them the order to do all my windows and Bi Folds now as well.

Brilliant from start to finish 5 STARS

wow, don't even know where to start.
sent my high level specification for 12 frames.
received a "one line reply" with the total price.
asked twice for a detailed quote comprising details of the hardware, profile, glass etc. to understand what I would be buying.
received general brochures by email, twice.
wow - no words to describe the experience.

Disorganised, contradicting information and poor installation service.

We went for door installation as well as replacing all of our windows with Chigwell. A lot of chasing and a lot of mistakes happened on their part which we had to chase to rectify. We ended up with a poor front door installation as well as two windows without proper fittings around them where they are not even water proof.

After chasing on top of chasing them we've decided to give up and find another company to correct their mistakes.

Not worth the money or the stress.

Covid hit and left us in abit of turmoil. We contacted Chigwell Windows with an urgent request. There sales staff were impeccable and more than happy to accommodate. Two weeks later we had the windows installed and our builders could continue our house project. We were over the moon. Thanks again Chigwell

Cant fault them, purchased for our son early last year. Got a good deal and the tradesmen were polite and tidy.

My husband is a builder and after searching to the end of the earth for the right bifolds we found exactly what we were looking for with Chigwell. The bifolds in general were slightly different to the norm but they work perfect on our house. It’s worth checking them out, they have a large range with a variety of colours to choose from!

Ordered Bi-Fold doors from this company - paid in advance as agreed, and delivery was not in accordance with the instruction manual. Raised a complaint, and all calls were snubbed.
Also took a month to deliver, despite advertising 6 day turnaround.
After sales service non-existent. Avoid.

We recently purchased a 3 pane bi-fold door - which was delivered incomplete,without instruction booklet, damage to one hinge, and fault on the roller hinge bracket. Upon their request sent them photos and followed with a phone call. The calls were snubbed at least ten times, and when i finally got through i spoke to Vince, who assured me that they would call back, and haven't done so.Their after sales service is non-existent, and do not rectify their error. Avoid.

We have recently installed a variety of aluminium windows and a bi-fold door. We were very pleased with the product and the service we received from Cliff both in planning, installation and aftercare. We will be using them for our next project without hesitation - thank you to the team.