Chill Chair Avis 201

An issue occurred during the ordering process, but Rey on their Customer Service team was very helpful in getting it resolved in a nice and professional manner. As for the issue, turned out that there was typo on the form that they were able to identify quickly, thanks!

Got my chill chair as a birthday present from my wife. Initially, had some issues with the setup but Rey from customer service provided me with the greatest customer service experience. I'm really happy with this buy.

Excellent service, excellent product

Fabulous product (I love it so much I've ordered one for both my offices) and awesome service!

Excellent customer service with Rey. My chair rotor continues to run until the battery dies. He was able to diagnose the issue based on the video I sent him and he processed a replacement part on the same day.He was courteous and timely . Now i wait for that part arrive so the issue can be fixed and I can continue enjoying my chair .
Maria

I purchased from them and a few hours later saw a promo code for $100. I contacted them and within minutes, they replied and took care of the promo code. Quite amazing to get that quick of feedback and a refund!

I have had my Chill Chair for about 5 months now and love it! Very comfortable and easy to use, I have already recommended it to family and friends!

Honestly, great company to work with.
My husband loves his desk chair and I love
that they are so responsive to emails, inquiries, etc.
Great product and much appreciated customer service.

I ordered my chill chair and it got here within 5 days. Unfortunately, the chair had a broken piece. I contacted support@chill chair after chatting with Max on their webpage. Within a few hours they gave me the tracking number for a replacement chair and some free glider wheels. I look forward to getting the replacement chair in the next week. This is what you call exceptional customer service. The chair is very cool and the customer service is second to none.

UPDATE:

I have been using the chair and absolutely love it. I have ordered the Sole Mate to complement my chair and can’t wait to get it.

These guys were very prompt in their communication. Initially they didn't realize that my purchase still qualifies for warranty and quoted me for free battery replacement but paid shipping. When they realized the mistake they changed it to free shipping right away.

I recently purchased a Chill Chair, and I couldn’t be happier with my experience! Not only is the chair absolutely incredible with all of its fantastic features, but the customer service was outstanding as well. There was a small issue with my order, but they resolved it quickly and went above and beyond to ensure my satisfaction. The attention to detail and level of care they provided truly impressed me.

With such amazing customer support and a high-quality product, this has been one of the best purchases I’ve ever made. I highly recommend Chill Chair to anyone looking for comfort, quality, and excellent service!

Purchased my chair about a year and a half ago and started having issues recently with the gas cylinder. I contacted the company and, despite the fact that I'm outside the 1 year warranty period, they provided me a cylinder at no cost and I only had to pay shipping. Great company and great customer service!

I love my chill chair and just ordered the matching sole mate. Customer service is superb.

The Sole Mate Massage Ottoman is an absolute game-changer! This ottoman will take your breath away with its incredible combination of rollers, vibration, and air massage. I have searched high and low for something that included all three features, and finally, I’ve found it. Usually, I come across products that are either too weak or not worth the investment, but this one hits the nail on the head. Plus, it is WIRELESS!! It is light enough for me to easily move it from one place to another, not having to have something plugged into it all the time, where has been all my life.

The strength and quality of the massage are perfect, providing the ideal relaxation after a long day. Plus, its elegant design doubles as a beautiful ottoman, adding an extra touch of class to my home office. I love being able to enjoy a wonderful foot massage all while working. The Sole Mate Massage Ottoman is a must-have!

I needed a replacement charger for my Chill Chair.
I requested assistance from Chill Chair and I received a response almost immediately on how to order. My order was processed for shipping within 5 minutes of placing the order request.
Thanks again, Chill Chair!

Very happy with my purchase of a Chill Chair…it’s a present for my husband and he keeps telling me how much he loves it! I decided to purchase one based on several great reviews. I made multiple inquiries because my order was a preorder and each time customer service responded to me pretty quickly and made sure I was taken care of and all issues resolved.

I am thoroughly impressed with Chill Chair's exceptional customer service! When I encountered a shipping error with my massage chair, the team sprang into action with lightning-fast response times and a dedication to resolving the issue promptly.

Their customer service representatives were courteous, knowledgeable, and proactive, keeping me informed every step of the way. They turned a potentially frustrating experience into a seamless and stress-free resolution.

The team's efficiency and commitment to customer satisfaction are truly commendable. I received my chair quickly, and it's been a game-changer for my work comfort and productivity.

Amazing Product / Customer Service

I am a lifelong customer. I got the chill chair right when I opened my new business that required extended time at my desk. 8-10 hours. I began developing back pain that was always alleviated by the chill chair massage.

I have a huge massage chair at home that I paid triple the cost for that I use to look forward to at the end of the day to alleviate my back pain. No longer have to do that, I have a better massage at my desk at whenever part of the day I wish.

Thank you chill chair for this amazing product and the assistance. I will be using this product for life.

It was a great chair but to cumbersome for my little office space. Massage is out of this world.
Really pay attention to height when purchasing.
Return staff were perfect

I sent the chair back as it didn’t fit my needs. The return process was difficult since it’s a bulky chair. If you anticipate a possible return, keep the original box and styrofoam packing because it costs $150 to get new box shipped to you if you no longer have the original. Once returned, it took about 3+ weeks to get a refund credited back to my card. Customer service was polite and helpful all along the way. They sent videos to help dissemble the chair, which was very helpful.