Chilternrailways Avis 

Banury to birmingham moore street On time brilliant, 3 carriages not so good had to stand all the Way! Return journey on time but 3 carriages absolutely packed standing room only!! Very poor!

The ticket inspector was very helpful and told me about the railcard and how to save money

Standing room only on a 2 hour train journey is not acceptable. You need to have more trains operating with more capacity for passengers. Stop putting up your prices and find more creative ways to generate revenue, (Eg brand partnerships/sponsorship) so you can keep ticket prices affordable & invest in buying new, faster, more comfortable and spacious trains.

With only two carriages at peak time treated like cattle, even the driver could not close the doors. all I get told we do not guarantee a seat so you have to stand from Wendover to London 08.47
When complained given waffle on the e=mail not answering the problem

I always have had great experiences on Chiltern Railways. Helpful and pleasant staff.

Apparently there was a time when this company were gold. Those days are long gone. Regular commuter from Haddenham & Thame to London here.

1. V overpriced tickets for not enough carriages to service the number of customers. Often sitting on the floor or the luggage rack ( old trains and luggage racks at the end of some carriages) especially on the home journey.

2. I have never found reduced tickets from early booking, ever.. I dont think they exist.

2. Old and dirty trains, charging points as one would expect in 2024 are few and far between. I wouldnt mind their age if there was enough of them and I got a seat for my £47.80 return ticket ( with a Network Railcard).

3. Ticket inspectors checking tickets regularly, sometimes twice a day whilst you’re stuffed in like a sardine can. One regular inspector shouts out as he enters the carriage ‘tickets, passes and excuses’ and has an agressive tone when he questions.

4. Queue management to get through the barriers by Chiltern staff at Marylebone poor..

5. Asking for assistance at Marylebone station from staff has often been unhelpful, there’s a not really bothered about offering a ‘service’
or helping attitude.

6. Announcing train platforms at Marylebone is always last minute, creating a rush of people running to get a seat when it is, because there just arent enough carriages. An elderly person, disabled or pregnant doesnt have time to get to the train in a calm fashion.

8. Train drivers dont really speak to keep passengers on a train informed when there is a delay/issue.

Abin Antu was the best train inspector ever!!

After a platform change I ended on the wrong train travelling across the country. Abi, a ticket inspector for Chiltern Railways was amazing at guiding me through a number of changes to get to my original destination. I was so lucky to find him at the time of my peak stress!

Abi was lovely and very helpful. Thank you!

Helpful explanation about railcard discounts. Abin was super helpful in explaining the different railcard options that are available and what would suit my specific needs.

Great service with Abin Antu on the Chiltern Railway service to Oxford. Really friendly and helpful.

Boarded the 907 am train to Oxford and after 15 mins the trainer driver announced the train was faulty and it was cancelled. Got on the 937 am train and waited 15 mins before the the driver again announced that train was faulty. Appalling company..

Would give 0 star if possible. Horrible services that are constantly delayed!

Such a helpful member of on platform staff. Offered to drive a buggy to help my stepmother off the train. I was meeting her. He went out of his way to find the correct platform. Very heartwarming experience.

Delayed and cancellations
Waited almost an hour for a train scheduled every 10 minutes. 2 cancelled, next was so full not everyone could get on, then the next was 20 minutes delayed. Does not deserve their contract to run this service.

£30 for a ticket to Birmingham- filthy train with no tables or charging ports and WiFi that doesn’t even work.

Great chiltren railways service from leamington spa The class 168 train was clean and tidy and on time. The men's toi;ets at leamington spa had some soap dispensers not work but solihull had working ones but the toilets smelt at solihull. I always like the trains apart from 165 one so we will be using them again.

Expensive..... but worth it! Chiltern Railways are, in my opinion, one of the best UK train companies, almost nothing to complain about, their trains are very impressive, especially their silver set trains! I've been between Birmingham and London only once on Chiltern in my life at the time of writing this, and it was by far one of the best train rides of my life, Chiltern run along a very unique and scenic route, their staff are very friendly, honestly, Chiltern Railways..... the definition of the words useful and reliable, keep up your fantastic work Chiltern!!!

On the 11:10am Stratford Upon Avon - Moore Street 24/8/24
It's filthy...
I've come out all ready for the day. Showered clean clothes on...
You can tell the trains been neglected. It needs a good clean.
I have taken photos but unable to upload them.
Oh and by the way keep checking your trains as they are cancelling so many trains for our return journey.

Would like to thank the staff at leamington Spa. The ticket office couldn’t have been more helpful and on Wednesday September 14th two men at the ticket barrier helped me through the barrier and o the lift. Also a member of staff helped me onto the train. I can’t remember the names of the men at the barrier but I think one was Mick? Many thanks for your service.