From the moment we walked into their showroom, we felt totally at ease with both Debbie and Kaine who were so welcoming and knowledgeable. We purchased the two pergolas recommended by both of them. We... Voir plus
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Lisez les avis des autres
I contacted Chimes after I had a nightmare with another company regarding a garden BBQ pergola. I spoke to Debbie and she couldn’t have been more helpful. The order has arrived and now it’s built it... Voir plus
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I ordered at chimes because of ordering a pergola from the Range and after getting terrible service from them and asking for a refund. After this I Found Chimes on line. Chimes promised delivery... Voir plus
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What a great service - from the easy online ordering, a follow up call in person to thank me for my order, give delivery details and offering follow up support. Order arrived 2 days later. Love my new... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Offering a wide selection of garden furniture priding ourselves on a high level of customer service.
Coordonnées de contact
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Royaume-Uni
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,7
Excellent
691 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Fantastic service from ordering to…
Fantastic service from ordering to delivery, along with quality products. Would highly recommend this company to anyone.
10 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Jacqueline,
Thank you so much for your fantastic review. We're delighted to hear that you were pleased with your experience from ordering right through to delivery, and that you're happy with the quality of your products.
Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy your purchase and look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Staff very helpful and obliging
Staff very helpful and obliging, great showroom will definitely use again.
10 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Victor,
Thank you so much for your wonderful review. We're delighted to hear that you found our team helpful and accommodating, and that you enjoyed visiting our showroom.
It means a great deal to us that you'd choose to shop with us again. We look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear David,
Thank you for your wonderful review. We're so pleased to hear that you were happy with our prompt service and the quality of your furniture.
We really appreciate your feedback and hope you enjoy your new furniture for many years to come. We look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Quality at a fair price
Friendly, helpful service. A great range of quality products at a fair price.
10 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Danny,
Thank you for your kind review. We're delighted to hear that you found our service friendly and helpful, and that you're pleased with the quality of our products and the value they offer.
Your feedback means a great deal to us, and we hope you enjoy your purchase. We look forward to welcoming you back to Chimes Home & Garden again in the future.
Kind regards,
Chimes
cantilever Parasol stone filled base
I ordered the cantilever Parasol stone filled Base in grey. It was at a great price and is doing an excellent job in holding up a large cantilever parasol. I was surprised that it took 6 x 20kg bags of large stones and I will probably add another 2 at a later date. Service and delivery were excellent.
3 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Robert,
Thank you for taking the time to leave us such a great review. We're delighted to hear that you're pleased with your cantilever parasol base and that it is doing an excellent job supporting your parasol.
The stone-filled bases are designed to provide a strong and stable foundation, and adding extra stones for additional weight is always an option depending on your location and conditions.
We're also pleased to hear that you were happy with our service and delivery. Thank you again for your feedback, and we hope you enjoy many sunny days relaxing under your parasol.
Kind regards,
Chimes
Awful return rules
Awful return rules. I have ordered pergola blinds and it didn't fit. I then returned the product in original package,unused and asked for refund. After several emails back and forward,I have been told to pay the collection and delivery which is almost the half of the blind cost. First was told it will be £50 and then additional charges were applied. Awful experience ,so disappointing.
The comment from the store about legs to be adjusted is false and made up.
I have still not received any refund yet and different refund value is being confirmed to me.
13 juillet 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Agata,
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We would like to clarify that the additional charge was a restocking fee. The pull-down screen was a special-order item from the supplier that was ordered in specifically for you, as it is not a product we keep in stock. This is outlined within our returns policy for special-order items.
We also understand that the blind itself was the correct size for your pergola. Unfortunately, your fitter advised that it could not be installed, this is because the pergola legs were slightly out of position. The legs would have needed to be adjusted slightly for the blind to fit correctly, rather than there being an issue with the blind itself.
We appreciate your feedback and are sorry that we couldn't achieve the outcome you were hoping for.
* In response to your comments about the pergola legs, we asked if you could provide a photo/video of the screen being fitted to your pergola so that we could assess the issue and offer advice. In our experience, fitting issues can sometimes occur when screens are installed after the pergola has already been assembled, as the legs may need slight adjustment to ensure everything aligns correctly.
Unfortunately, as we didn't receive a photo, we were unable to investigate the issue further or provide more specific guidance. However, once the screen was returned to us, our warehouse team inspected it thoroughly and confirmed that it is not faulty.
Kind regards,
Chimes
Highly recommend Chimes
I found the perfect garden furniture on the Chimes website but having had a very bad experience with another company, I was nervous about making another large purchase online. I emailed to confirm whether the furniture I wanted was in stock and when it could be delivered. I received a response within 24 hours, confirming that it was and delivery would be within 7 to 10 days. I purchased the furniture a couple of days later and received a call the same day to thank me and to discuss delivery. As I had been told in the email, the furniture was to be dispatched the following day. Within a week, beautiful garden furniture was delivered, all the way into the back garden. I cannot recommend Chimes enough. My faith restored and the garden summer ready again. The whole experience was a dream. Thank you so much
4 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Nathalie,
Thank you so much for your wonderful review. We're absolutely delighted to hear that we were able to restore your confidence after your previous experience and that everything went smoothly from your initial enquiry through to delivery.
Providing clear communication and excellent customer service is something we pride ourselves on, so it's fantastic to know our team kept you informed every step of the way and that your furniture arrived promptly and was delivered right into your garden.
Your kind words mean a great deal to us, and we're thrilled that your garden is now summer-ready. We hope you enjoy your new furniture for many years to come, and we look forward to welcoming you back in the future.
Kind regards,
Chimes
Very nice aluminium storage box
Very nice aluminium storage box. Not the cheapest but very well made and worth the money. Good service and delivered as arranged.
26 juin 2026
Réponse de Chimes Home & Garden Ltd
Dear Graham,
Thank you for your lovely review. We're delighted to hear you're pleased with the quality of your aluminium storage box and that you found it well worth the investment. It's also great to know our service and delivery met your expectations.
We really appreciate your feedback and hope we've earned that extra star next time! Enjoy your new storage box, and we look forward to serving you again in the future.
Kind regards,
Chimes
Best delivery I’ve ever had
A courier service delivered our garden sofa and I’ve never known delivery men go more above and beyond than them! The sofa would not fit through my corridor to access the garden. So they got permission to have me open the box. It then still didn’t fit and was blocking access to the building. They were amazing at manoeuvring the furniture and finally getting it through the door- in 30 degree heat! Just so grateful to them!
10 juillet 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Holly,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that our delivery team went above and beyond to ensure your garden sofa reached its destination despite the unexpected challenge.
We know situations like this can be stressful, and we're so pleased the team were able to work with you to find a solution while maintaining such a positive attitude especially in the 30-degree heat. We'll be sure to pass your kind words and appreciation on to the delivery team, as they'll be thrilled to know their hard work made such a difference.
Thank you again for your patience and support. We hope you enjoy your new garden sofa for many years to come.
Kind regards,
Chimes
Absolutely love this company
Absolutely love this company! I have brought a number of items now from Chimes Home and Gardens and customers service has always been amazing, nothing is ever too much or too little for the team to help you with.
Ordering your items is very easy aswell and always with the peace of mind with the telephone call to acknowledge and check your order.
Delivery service had always been fantastic and very helpful with my orders.
I will never shop anywhere else for my garden furniture.
2 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Sarah,
Thank you so much for your incredible review and for your continued support of Chimes Home & Garden. It means the world to us to know you've chosen us time and time again.
We're delighted to hear that you've consistently had such a positive experience with our customer service, ordering process, and delivery team. We believe those personal touches, like confirming orders by phone, make all the difference, so it's wonderful to know they're appreciated.
Your loyalty and kind words truly mean a lot to the whole team. We look forward to helping you with your garden furniture for many years to come. Thank you again for your recommendation.
Kind regards,
Chimes
Fantastic delivery by Paul and Reece…
Fantastic delivery by Paul and Reece who both went above and beyond to safely get all our furniture into the garden.
Ordering with Chimes was very easy and they were very helpful without being pushy at all. Highly recommend.
8 juillet 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Claudia,
Thank you so much for your wonderful review and recommendation. We're delighted to hear that ordering with Chimes was straightforward and that our team was helpful without any pressure.
We'll be sure to pass your kind words on to Paul and Reece, they'll be thrilled to know their hard work and care in safely delivering your furniture to the garden made such a positive impression.
We really appreciate your support and hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Really happy with our outside…
Really happy with our outside furniture. Hopefully we will get some nice weather now to enjoy it .
Brilliant service from ordering to updating us to delivery .
Definitely recommend this company .
22 juin 2026
Réponse de Chimes Home & Garden Ltd
Dear Shirley,
Thank you so much for your kind review.
We're delighted to hear that you're so happy with your new outdoor furniture. It's fantastic to know that you were pleased with the service you received from ordering right through to delivery and that our team kept you informed along the way.
We hope the sunshine makes an appearance soon so you can enjoy your new furniture to the fullest! Thank you for your recommendation and for choosing Chimes.
Kind regards,
Chimes
Great rivaro pergola really please
Great rivaro pergola really please
Had a slight issue with the lights kaine from customer service had great knowledge and sorted my issue within minutes great service great company will do business again
Regards
Lance
3 juillet 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Lance,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that you're really pleased with your Rivaro pergola. While we're sorry you experienced a slight issue with the lights, it's great to know that Kaine was able to use his product knowledge to resolve it for you quickly.
We'll be sure to pass your kind comments on to Kaine. Thank you for your support, and we look forward to doing business with you again in the future.
Best regards,
Chimes
I could not recommend chimes more!
I could not recommend chimes more!! Harry & Paul came and set up my garden furniture this afternoon and they were the kindest, most professional team. They set up the equipment so quickly and went above and beyond (even in this heat) thank you lads and thank you chimes my Essex garden feels like a Greek holiday home and I’m in love haha
6 juillet 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Devante,
Thank you so much for your amazing review.
We're absolutely delighted to hear how happy you are with your new garden furniture. It's fantastic to know that Harry and Paul provided such a professional, friendly service and went above and beyond to get everything set up for you, especially in the heat. We'll be sure to pass your kind words on to them, they'll really appreciate it.
We love hearing that your Essex garden now feels like a Greek holiday home! Thank you for choosing Chimes, and we hope you enjoy making lots of wonderful memories in your new outdoor space.
Kind regards,
Chimes
Great quality furniture Storage box had…
Great quality furniture Storage box had a scratch on it but they sorted it for me - I’m happy
24 juin 2026
Réponse de Chimes Home & Garden Ltd
Dear Marc,
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with the quality of your furniture. We're sorry that the storage box arrived with a scratch, but we're pleased we were able to resolve the issue for you quickly.
We really appreciate your understanding and your kind feedback. We hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Replacement garden seat cushions
I was looking for replacement seat cushions of a certain brand, not hoping to get them. However, the lady in Chimes looked at one I had taken with me and said she believed she might have some in their store. Luckily, she did.
She was very helpful and it was not a problem.
27 juin 2026
Réponse de Chimes Home & Garden Ltd
Dear Lois,
Thank you for taking the time to leave us such a lovely review.
We're so pleased to hear that our team at Chimes was able to help you find the replacement seat cushions you were looking for. It's great to know that the team member went the extra mile to check our stock and that you were able to find exactly what you needed.
We'll be sure to pass your kind comments on to the team. Thank you again for your feedback, and we hope to welcome you back in the future.
Kind regards,
Chimes
Reasonable priced good quality rattan…
Reasonable priced good quality rattan furniture. Love the design and cushions and covers nice material. Good customer service by phone or email. Delivery good. We ordered the corner firepit set with armchair.
25 juin 2026
Réponse de Chimes Home & Garden Ltd
Dear Elaine,
Thank you so much for your fantastic review.
We're delighted to hear that you're pleased with your corner fire pit set and armchair. It's wonderful to know that you found the furniture to be good quality and reasonably priced, and that you love the design, cushions, and covers.
We're also pleased that you had a positive experience with our customer service team and that your delivery went smoothly.
Thank you for choosing us, and we hope you enjoy your new garden furniture for many years to come.
Kind regards,
Chimes
Rivaro Solar LED Pergola
The Rivaro Solar LED Pergola I purchased is a quality product supplied at a great price with the sale offers. Delivery was quick and efficient, all round good service.
25 juin 2026
Réponse de Chimes Home & Garden Ltd
Dear Robert,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you're pleased with the quality of your Rivaro Solar LED Pergola and that you were able to take advantage of our sale offers. It's also great to know that your delivery was quick and that you were happy with the service you received.
We really appreciate your kind feedback and hope you enjoy your pergola for many years to come.
Kind regards,
Chimes
Ok communication good have been better
18 juin 2026
Réponse de Chimes Home & Garden Ltd
Dear Paul,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you felt our communication could have been better. We always aim to keep our customers fully informed throughout the process, and your comments will be shared with the team so we can improve going forward.
We do appreciate your custom and hope you enjoy your new furniture.
Kind regards,
Chimes
pleased with the quality of the garden…
pleased with the quality of the garden furniture.
22 juin 2026
Réponse de Chimes Home & Garden Ltd
Dear Sarah,
Thank you for taking the time to leave us a review. We're so pleased to hear that you're happy with the quality of your garden furniture. We hope you enjoy it for many years to come, and we look forward to welcoming you back to Chimes in the future.
Kind regards,
Chimes
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