Christian Louboutin Avis 5

This review is not for the shoes or handbags, both of which are 5-star quality in my opinion, but for the inexplicably poor customer service. I have extremely narrow calves and wanted a pair of tall boots. Naturally, calf circumference is a concern, and I was surprised to see that CL doesn’t provide measurements. Having done a little homework, and being stuck home with the flu whereby I couldn’t go to a store to try on, I ordered the Kate Botta 85 which supposedly runs very narrow. There is about a 3” gap between the boot and my leg and they look terrible on me - although it is worth mentioning that the foot is very comfortable and I otherwise love the boots. I reached out on chat to inquire if any of their tall boots run smaller in the calf as I wanted to purchase a different pair. This was on a weekday at around 4:40 PM EST. I held for over 15 minutes while supposedly being transferred to a representative, only to get the “Oups!” message telling me to send an email through their contact page or reach out on chat during the hours of 9:00-6:00 EST. I posed my question again in the form of an email through the contact page and received a reply saying they’d be sure to add calf measurements to their site since I asked (I’m not a celebrity, so I’m certain that’s not going to happen), and rather than answer my question, the representative encouraged me to return the boots. I buy Louboutins all the time and that’s just not an acceptable answer, nor is ignoring me after I followed up and asked a third time if they would please answer my question. Either yes, there is another style that runs smaller, or no, there isn’t. Either answer would satisfy me but no answer does not.

Apparently, in order to get a reply, I need to make an appointment at the store, but if I could go to the store right now, I wouldn’t need to be asking the question.

I’ll buy my tall boots this year from Miu Miu instead. They know how to treat their loyal customers and their pull-on styles fit like a glove. I have zero patience for brands that don’t care about average customers who pay full retail for their items, and I’m disappointed to learn that CL is one of them. I’m a very brand-loyal customer and I’m willing to pay a premium for the items I love, but I’m not willing to spend a ton of my time trying to get support the one time I need it.

Poor service today at Selfridges CL. Male Italian staff member was so rude I walked out. He was rude to someone before me as well. You have lost sales today due to lack of customer service.

Fabulous items, excellent customer service from Prada at Birmingham Selfridges store. So helpful in assisting me with further purchases. Cannot express how happy I am to have received such good service.

I bought Movidastrap £825 louboutin shoes. I wore them five times then the strap came away from the heavy platform shoe. I brought them back to Christian louboutin Selfridges London. All they said was wear & tear, also unrepairable.
I brought them to Timpson’s & they did think they were faulty. I explained to them that Selfridges & Christian louboutin are not excepting responsibility for them. All I wanted to do was wear my shoes again. Timpson very kindly repaired them for me to the best that he could do so I could wear my shoes that I love again. Cost £45. Selfridges & Christian louboutin are liars with the worst customer service ever. I will never shop with them again. They have lost a valued customer.

I bought a pair of these gorgeous shoes and after 2 hours of wearing them “at a formal event” I was in so much pain that I had to remove them and walk in my stocking feet. When I returned them to Nordstrom in Fashion Valley (San Diego) the manager told me that, “those shoes are known to be terribly uncomfortable and that they are really art”. No one told me that when I purchased them. My salesperson was a lovely young lady and I am sure she didn’t know this.

If they are art then that is how they should be marketed versus as shoes to be worn and sold in the shoe department for $975.00.