Bought an Astra EV w/ part ex. Delivered by Kamran who was very professional, he kept us updated on its arrival and explained the exchange process clearly. Upon arrival he explained in detail all of t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Unfortunately, the car itself let the experience down. It hadn’t been cleaned since we’d viewed it, and the light scratches we’d been told would be polished out hadn’t been touched. On top of... Voir plus
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Buying the car was simple. The flexibility to be able to use multiple credit cards is a nice bonus. Its allowed me to take full advantage of a 0% credit card. The car is exactly as depicted. In exce... Voir plus
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The staff here are amazing! Ian Neal & Tilly Miller in particular made us feel so welcome and felt no pressure to buy anything but walked away with a car and was more than satisfied. The process of... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Derby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Écrit par l'entreprise
Coordonnées de contact
Raynesway, DE21 7WA, Derby, Royaume-Uni
- 0333 015 4101
4,3
Excellent
2 k avis
Demande des avis aux clients
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Ian neal
Ian neal - top guy. Made the experience quick and easy. Highly recommend
20 juillet 2026
Avis spontané
Réponse de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Simple and straightforward process
Simple and straightforward process, clearly explained.
22 juin 2026
Réponse de cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great experience
Great experience, was very simple and everyone was lovely. Only downside is, was told the car would be fully charged upon collection and it wasn’t, and it could’ve been cleaned better. I also called them to clarify something and the lady was quite rude at times, sounded like she was laughing and making me feel silly. People at the Derby store were 10/10 and couldn’t fault them. Also love my car ☺️
15 juillet 2026
Réponse de cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very friendly
Was greeted by Ian and revived a very friendly and happy service. Hand over was very quick and easy. Would highly recommend
19 juillet 2026
Avis spontané
Réponse de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Easy to use and a fast delivery the car…
Easy to use and a fast delivery the car arrived early.
18 juillet 2026
Réponse de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Was met by a very helpful lady Mia…
Was met by a very helpful lady Mia Seers who enabled me to purchase the car I was looking for . All sorted . I am very pleased and the coffee and biscuits were great too. Will certainly be making another purchase when I’m due a change. Thanks
18 juillet 2026
Avis spontané
Réponse de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Amazing
Amazing
Simple, quick and a company that their slogan is true to their word ( less faff) 2nd car off them now , brilliant
18 juillet 2026
Réponse de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Réponse de cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Really easy to deal with and gave a…
Really easy to deal with and gave a good price on my trade in also
17 juillet 2026
Réponse de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Despite the slogan
Despite the slogan, It’s was actually pretty much faff getting our car
Been easier get it from a main dealer .
17 juillet 2026
Avis spontané
Réponse de cinch - Derby Superstore
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
Was just a really good experience
Was just a really good experience, i would recomend CINCH to anyone i know looking for a car, really excellent !
16 juillet 2026
Réponse de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Key - Pardeep was excellent in the car…
Pardeep was excellent in the car handover. Thank you cinch
16 juillet 2026
Avis spontané
Réponse de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Nearly a good experience
Everything was ok - disappointed by scratches on the tail gate bumper top that weren’t highlighted in any pictures or descriptions. When I called cinch just said wear and tear - I don’t agree and should be clear
16 juillet 2026
Réponse de cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very quick and helpful staff wether it…
Very quick and helpful staff wether it was by phone, email or the delivery driver. Only thing I'd of preferred to be made aware of was that the car only came with 2 floor mats and what weather type of tyres came on the car. So maybe add those details into the description. Other than that the car was exactly as described and I couldn't be happier with how fast and reliable Cinch turned out to be.
11 juillet 2026
Réponse de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very easy to conduct business with good…
Very easy to conduct business with good part exchange offer. Very pleased with the delivery service and standard of the car - very clean. Only gripe is that 'in transit' is painted in small letters on the drivers side window and I have not yet been able to remove it. Otherwise great organisation and I would use them again.
16 juillet 2026
Réponse de cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Staff were ill equipped with…
Staff were ill equipped with information. They did not know what mechanical checks had been done on the vehicle. The car was visibly short of screen wash and one tyre felt low. The staff hid behind the fact they 'were the lowest on the totem pole' and were not given the information - nor did they seek it out - just told me to call customer services. They did not know what should be in the rear compartment - in fact were ill prepared for any questions.
16 juillet 2026
Réponse de cinch - Derby Superstore
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch- Customer Experience Team
I received a golden service from the…
I received a golden service from the team at Corby, spoke to the manager the first time and he was friendly.
Second time I went there, Ian Neal was brilliant and this was when I went there for collection.
11 juillet 2026
Avis spontané
Réponse de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Discrepancy with description.
There was a Discrepancy with milage on front page and photo of service history.
Milage on front page is 12,353. On photo number 21/55 shows service on 29.04.2026 as 17,648.
Hyundai Kona GM22 AXV.
This was not fully explained.
It was too easy for Cinch to claim what the price of the car was.
9 juin 2026
Réponse de cinch - Derby Superstore
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
Very happy with my purchase
14 juillet 2026
Réponse de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great car but delivery and preparation needs vast improvement
Delivery was ok but came at the incorrect time as as was previously agreed.
Preparation of the car was dreadfully poor, dirty outside, not detailed inside and smelt of smoke. 3 weeks into owning the car and it’s right now after many hours work.
Would not buy from again or recommend
29 juin 2026
Réponse de cinch - Derby Superstore
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
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