Cinch Home Services Avis 

Customer service was great

I had an excellent experience with the customer service representative who assisted me with setting up my Cinch Home Warranty plan. They were extremely professional, knowledgeable, patient, and courteous throughout the entire process.

They took the time to clearly explain the coverage, answer all of my questions, and make sure I understood my plan before moving forward. I never felt rushed or pressured, and I truly appreciated the level of care and attention they provided.

It is refreshing to receive this kind of outstanding customer service. The representative made the entire enrollment process easy and gave me confidence in my decision to choose Cinch Home Warranty. Thank you for providing such a positive experience. I would definitely recommend Cinch based on the excellent service I received!

Customer service wanted me to look things up online.

Very good customer service.

good customer service. staff confidence to answer my questions.

The purchasing and sign up was easy and I will wait to see how using your service goes.
I hope it’s a long time before I need your services.

I really enjoyed the salesperson. Great service, lovely voice, efficient and a great sense of humor! We bought TWO warranties!

I’d rather pay thousands out of pocket than deal with this company ever again. Worst customer service I have ever experienced. Nickel and diming, incredibly difficult to reach anyone, customer service reps who don’t have answers and continually forget to record conversations in their system. Trained to say no at every turn even when a customer has a negative experience, I.e. no accommodation or making things right.

Great customer service and phone personality.

The man that I talked to was great.he explain everything good.he was great to make a deal

Avoid this company at all costs.
My experience with Cinch has been beyond frustrating. They have no problem collecting monthly payments and deductibles when service is requested, but when it comes to actually delivering that service, the lack of urgency and customer care is unacceptable.
I have been without a functioning AC unit for three weeks due to Cinch's lack of action and concern. During this time, I have made numerous phone calls, sent multiple emails, and have even been told that my case was being expedited. Despite these assurances, there has been no resolution.
I have been met with excuse after excuse and delay after delay, particularly regarding the authorization needed to complete the repair. The service provider submitted the required report and attempted to contact Cinch, only to have their calls go unanswered.
To make matters worse, the authorization team does not operate on weekends. Yet when I spoke with customer service on Friday, I was advised to call back the following day, despite the representative knowing that no one from the authorization team would be available to assist.

Someone please bring back good customer service. What Cinch is doing right now feels like a scam. They take the monthly warranty payment promptly, and they take the repair deductible promptly—but when it comes to actually fixing the problem, they show no intention of fulfilling their commitment.

My HVAC system has been broken for more than three weeks. Cinch scheduled a technician who came out, looked at the unit, and he only fixed one part of the problem. He said the problem should resolve within an hour. A week later, I received a text saying the repair was completed—even though **nothing** about the second part of our problem had been done.

Trying to reach Cinch is another nightmare. It is extremely difficult to get a real person on the phone. Even worse, when you finally reach someone, Cinch has no idea whether a technician visited, what was done, or what the actual status of the repair is. Their representatives seem to believe their only responsibility is to assign a local technician and walk away. There is no follow‑up, no accountability, and no urgency to resolve customer issues.

So far, Cinch has only scheduled this one company/technician. They showed up one time and resolved part of the issue. Cinch keeps telling us that they've contacted the company and we should get a call but the call never comes. It is beyond ridiculous.

What’s the current status of my HVAC system? Still broken. Still leaking. Still waiting. And I’m still paying the monthly warranty like a fool.

Never trust or sign up with Cinch Home Warranty. Cinch operates a call center, collects money, and leaves customers stranded. Even the webpage links they send don’t work.

I would be relieved to see this company shut down also. Customers deserve better.

The representative did a great job of explaining the coverage, terms and conditions of the home warranty. However, I thought I was supposed to get an email after I agreed to the terms, but I still have not received one. This is the only email I have received. Unless I misunderstood something.

I would like to acknowledge Wendy Dunn in Customer Service for her dedication and follow up with our broken dishwasher. After my continued phone calls to Cinch and three weeks down without our dishwasher, Wendy was able within one week to coordinate and have our new dishwasher delivered! Wendy is truly an exemplary employee who cares about customer satisfaction.
Thank you.

My experience was very good. The person on the phone was very professional, yet personable. Answered all my questions and he was very knowledgeable of the products offered.

The agent made the process, simple and easy!

Great service and answered all my questions!

So far seemed very knowledgeable about the services offered.

Easy to do, answers to questions were quick and concise, with no hesitation. Never felt that I was being lied to or misled.

Our representative was very helpful and knowledgeable