Zeus had a great personality during our conversation. He could easily put himself in my shoes. I did most of my homework before calling, but I wanted to review the details before signing up. Zeus... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Our dryer is failing with a D90 error code. Paid $200 deductible, they sent out technician. He stayed 7-8 minutes but code doesn't manifest until at least 20 minutes into dryer cycle. He left be... Voir plus
L'entreprise a répondu
I would like to acknowledge Wendy Dunn in Customer Service for her dedication and follow up with our broken dishwasher. After my continued phone calls to Cinch and three weeks down without our dishw... Voir plus
L'entreprise a répondu
The representative did a great job of explaining the coverage, terms and conditions of the home warranty. However, I thought I was supposed to get an email after I agreed to the terms, but I still hav... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Cinch Home Services
Écrit par l'entreprise
Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
180-day workmanship guarantee
We guarantee our work for 6 months—longer than our competition.
If the problem persists, we will continue to work until we solve the issue at no additional cost to you.
Coordonnées de contact
4700 Exchange Court, Suite 300, 33431, Boca Raton, Etats-Unis
- (888) 312-3811
- erelations@cinchhs.com
- cinchhomeservices.com
4,1
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The person I spoke to on phone was…
The person I spoke to on phone was kind,compassionate, patient. She answered all my questions.
18 août 2026
Réponse de Cinch Home Services
Thank you for the 5-star review Rhonda! We're so pleased to hear that the representative you spoke with was kind, compassionate, and patient while addressing your questions. Providing helpful, caring service is something we strive for every day, and we're glad your experience reflected that. We appreciate your feedback and thank you for choosing Cinch Home Services! 💚
Legitimate company with more than fair…
Legitimate company with more than fair pricing.
18 août 2026
Avis spontané
Réponse de Cinch Home Services
David - Thank you for the 5-star review! We're thrilled to hear that you found Cinch to be a legitimate company with fair pricing. We work hard to provide valuable coverage and dependable service at a competitive price, and it's great to know that reflected in your experience. We appreciate your support and thank you for choosing Cinch Home Services! ✅
Ease of signing up
Ease of signing up. No high pressure and a fair price.
Don't like the 30 day wait until it kicks in but the coverage is great.
17 août 2026
Réponse de Cinch Home Services
Thank you for the 5-star review, Tony! We're glad to hear that the sign-up process was easy, pressure-free, and offered a fair value. We appreciate your feedback regarding the 30-day waiting period and are happy to know you feel the coverage is worth it. Thank you for choosing Cinch Home Services, and we look forward to serving you for years to come! ⭐
Excellent customer service
18 août 2026
Réponse de Cinch Home Services
Thank you for the excellent rating! We're happy to know we earned your confidence Nestor! ☺️
Réponse de Cinch Home Services
Hi Joyce, thank you for the 5-star review! We're so glad to hear that signing up was quick, easy, and hassle-free. Making the enrollment process simple and convenient is important to us. Welcome to the Cinch family, and thank you for choosing us to help protect your home! 🏡😊
Réponse de Cinch Home Services
Thank you for the 5-star review Walter! ⭐ We're delighted to hear that you were pleased with the courteous and prompt service you received. Providing timely assistance with a professional, customer-focused approach is what we strive for every day. Thank you for choosing Cinch!
Very Professional and knowledgeable…
Very Professional and knowledgeable with repairs and replacement.
17 août 2026
Réponse de Cinch Home Services
Hi Reggie, thank you for the 5-star review! We're thrilled to hear that you found the service professional and knowledgeable, whether it involved repairs or replacement options. Providing expert guidance and quality service is always our goal. Thank you for choosing Cinch, and we appreciate your feedback! 🏡
Réponse de Cinch Home Services
Thank you for the 5-star review!😊 We're delighted to hear that you had a positive experience with our friendly customer service team. Providing helpful, courteous support is always our goal, and we're glad we could make a great impression. Thank you for choosing Cinch!
Réponse de Cinch Home Services
Thank you for the wonderful review! We're glad our team was able to provide clear, straightforward answers to all of your questions. Helping homeowners make informed decisions is always our goal. ⭐😊
Poor service on both sides of my claim
I am a returning customer to Cinch coming from AHS. Had our first claim experience three weeks ago and it didn't go well. Cinch has asked me for my input on the service experience and I did respond to Cinch and let them know about this poor service experience. Long story short the Cinch customer service rep did not enter my service request correctly which caused service issues with the electrical company that was assigned that I had to get involved with to resolve. The bigger issue is the electrical service company assigned to my claim which was not prepared to properly service my home, extremely sloppy in their service they provided, my wife and I had to clean up after the technician left, and we experienced floor damage by the technician while moving our furniture. I would appreciate inch contacting me to get the details. Please respond and provide a phone number that I can call. Cinchbos the provider of the service so they need to resolve. Thanks.
31 juillet 2026
Avis spontané
Réponse de Cinch Home Services
Thank you for taking the time to share your feedback and for choosing Cinch for your home warranty needs. We are sorry to hear that your first claim experience did not meet your expectations and understand your frustration regarding the service issues you encountered.
We have located your account and have arranged for a specialist to review your concerns. A member of our team will be reaching out to you directly to discuss your experience in greater detail and address the issues you raised regarding both the claim handling and the service provider's visit.
We appreciate the opportunity to assist and look forward to speaking with you soon.
choice had a better rating
15 août 2026
Réponse de Cinch Home Services
Thank you for sharing your feedback Paul. We understand that comparing providers is an important part of choosing a home warranty plan. We appreciate you giving Cinch a try and would welcome the opportunity to demonstrate the value of our coverage and service. If there's anything we can do to improve your experience, please let us know. 🏡
Réponse de Cinch Home Services
Hi Teresa, we're happy to hear our team was able to provide the answers you were looking for. Thank you for taking the time to share your experience and for the 5-star rating! ⭐
Super easy process and great warranties…
Super easy process and great warranties that cover a lot of stuff.
15 août 2026
Réponse de Cinch Home Services
Thank you for your review! We're glad to hear that the process was super easy and that you found our warranty coverage to be comprehensive. We strive to provide valuable protection and peace of mind for our customers, and it's wonderful to know that your experience reflected that. Thank you for choosing Cinch Home Services!
I have been a customer with Sears/Cinch…
I have been a customer with Sears/Cinch Home Warranty for over 15 years and have only had a few call outs minor service calls during that time. When I relocated from Osceola County to Lake County I decided to stay with the company due to the good service in the past.
On August 12, 2026 my air condition unit stopped cooling. I immediately scheduled a service call and promptly paid the $125.00 service fee. On August 13 I received text message from Circa Service FL/Blue Ridge Mt Plumbing assigning a technician; earliest call out will be August 17. Before the technician arrived I called Circa and gave them further details for the unit and also told the rep that my unit is on the roof of the building (I live in a two story apartment complex). I also called the tech and told him the unit is on the roof to which he replied he does not have an extended ladder. He rejected the job which was assigned to another company. I called the company and was also told that they don't have extended ladders.
On a follow-up call to Cinch which lasted 55 minutes, Ena was sympathetic but could not find a service company that had an extended ladder so the call was sent to dispatch. She told me they would email me when one was located. However, she could not give me a timeline of when that would be.
How can a company that offers a home warranty service have contracts with service agents that do not have extended ladders?
This is a hardship running fans 24/7 to cool the apartment.
As of the writing of this I am still waiting on the email from Cinch and hoping they can expedite the service call or refund my $125.00.
16 août 2026
Avis spontané
Réponse de Cinch Home Services
Thank you for taking the time to share your experience and for being a valued Sears/Cinch Home Warranty customer for more than 15 years. We sincerely apologize for the frustration and inconvenience you have experienced while trying to obtain service for your air conditioning system, especially during this time.
We have located your account and have arranged for a specialist to review your concerns. A member of our team will be reaching out to you directly to discuss the status of your claim and assist with finding a resolution.
We appreciate your patience and the opportunity to address this matter.
Réponse de Cinch Home Services
Thank you for choosing Cinch! We're thrilled to hear that the sign-up process was easy and straightforward. We work hard to make getting coverage as simple as possible, and we're glad your experience reflected that. Welcome to the Cinch family!
Helpful and clear
The agent was informative and helpful. She was able to explain the details of the various plans.
13 août 2026
Réponse de Cinch Home Services
Thank you for your kind feedback! We're delighted to hear that our agent was informative, helpful, and took the time to clearly explain the details of our coverage plans. We strive to make the enrollment process as simple and transparent as possible, and we're glad we could assist. Thank you for choosing Cinch!
Réponse de Cinch Home Services
Thank you for your feedback! We're glad to hear you had a positive experience and that the plan was explained clearly. We believe customers should have the information they need to make confident decisions, and we're pleased we could help.
Thank you to Wendy and her team
Sending a grateful thank you to Wendy and the other Cinch team members, Cassandra and Chantelle. When the refrigerator service provider failed to show for appointments, failed in providing straight forward communications, they stepped in and I received immediate and more than satisfactory results.
3 août 2026
Avis spontané
Réponse de Cinch Home Services
Thank you for taking the time to share your experience. We're delighted to hear that our team was able to step in and help when challenges arose during the service process. Providing timely support and working toward a positive resolution for our customers is always our goal.
We appreciate your recognition of the assistance you received and are pleased that the outcome met your expectations. Thank you for choosing Cinch and for sharing your kind feedback!
My experience was great because…
My experience was great because the customer service agent was very helpful and answered all of the questions that I had. He should be recognized and acknowledged for his wonderful Customer Service skills and thoroughness.
14 août 2026
Réponse de Cinch Home Services
We're delighted to hear that you received helpful, thorough service and that all of your questions were answered. Providing clear information and exceptional support is important to us, and we're glad your experience reflected that.
We truly appreciate your recognition of the service you received and your decision to choose Cinch. Thank you for taking the time to share your feedback!
Quick & easy steps.
14 août 2026
Réponse de Cinch Home Services
We strive to make every step of the process as simple and convenient as possible, and we're glad we could deliver that experience for you.
Thank you for choosing Cinch and for taking the time to share your feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.