Zeus had a great personality during our conversation. He could easily put himself in my shoes. I did most of my homework before calling, but I wanted to review the details before signing up. Zeus... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Our dryer is failing with a D90 error code. Paid $200 deductible, they sent out technician. He stayed 7-8 minutes but code doesn't manifest until at least 20 minutes into dryer cycle. He left be... Voir plus
L'entreprise a répondu
I would like to acknowledge Wendy Dunn in Customer Service for her dedication and follow up with our broken dishwasher. After my continued phone calls to Cinch and three weeks down without our dishw... Voir plus
L'entreprise a répondu
The representative did a great job of explaining the coverage, terms and conditions of the home warranty. However, I thought I was supposed to get an email after I agreed to the terms, but I still hav... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Cinch Home Services
Écrit par l'entreprise
Cinch Home Services is an award-winning, leading provider of home protection plans with nearly 50 years of experience. Their solutions help customers cover the cost when appliances and essential home systems including HVAC, plumbing, electrical and more break down from everyday use. All covered repairs are backed by an industry-leading 180-day Workmanship Guarantee. Cinch Home Services works with a nationwide network of vetted service providers to help homeowners when they need it the most. Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL.
180-day workmanship guarantee
We guarantee our work for 6 months—longer than our competition.
If the problem persists, we will continue to work until we solve the issue at no additional cost to you.
Coordonnées de contact
4700 Exchange Court, Suite 300, 33431, Boca Raton, Etats-Unis
- (888) 312-3811
- erelations@cinchhs.com
- cinchhomeservices.com
4,1
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I spoke with Nick he was very…
I spoke with Nick he was very informative and knowledgeable about the program
12 août 2026
Réponse de Cinch Home Services
Thank you for your feedback! We're delighted to hear that you had a positive experience and received knowledgeable, informative service. Helping customers understand their coverage options and feel confident in their decisions is important to us.
We appreciate you taking the time to share your experience and thank you for choosing Cinch!
Very honest about everything and I…
Very honest about everything and I appreciate that so Thank you so much 😊
12 août 2026
Réponse de Cinch Home Services
We're delighted to hear that you found our team honest, transparent, and helpful. Providing clear information and a positive customer experience is always our goal, and we're so glad we could earn your trust.
Thank you for choosing Cinch and for taking the time to share your experience. We truly appreciate it! 😊
I had the pleasure of speaking to…
I had the pleasure of speaking to representative Elizabeth Peroche when calling to find out about the company and rates. She was so very kind and patient with me. I asked a lot of questions, yet she was kind enough to take the time to explain everything to me. I never felt rushed and it was very reassuring! I ended up purchasing a policy and the rates, deductible and price were very fair this gives me piece of mind. Great employee!
14 août 2026
Réponse de Cinch Home Services
Thank you for sharing your experience! We're delighted to hear that you received such friendly, patient, and informative service while exploring your home warranty options. Taking the time to answer questions and ensure customers feel confident in their decisions is something we value, and we're glad you felt supported throughout the process.
Don't WASTE your money
This is the company our Sear Home Warranty Plan goes through. Both are TERRIBLE! We have been without AC for over two weeks! First there isn't a technician in the area. We had to find our own. That was a chore because no one wants to work with them because they are TERRIBLE. After three visits from a local technician to get Cinch what they needed, they agreed to pay 4% of the claim. I had to pay a co-pay to Sears to find my own repair company only to get denied and we still have no AC. Word of advice, do NOT buy this plan especially if you live in a rural area. Word to Sears, STOP selling the plan if you aren't going to honor the terms OR have technicians OR have customer service! TERRIBLE. Disappointed and HOT!
14 août 2026
Avis spontané
Réponse de Cinch Home Services
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced during your air conditioning claim. We understand how difficult it can be to be without AC for an extended period, especially during warmer weather, and we regret that your experience has not met expectations.
We would appreciate the opportunity to review your concerns in greater detail. We have located your account and will have a resolution specialist contact you.
We value your feedback and would like the chance to address your concerns and work toward a resolution.
Réponse de Cinch Home Services
Thank you for your feedback! We're glad to hear you had an excellent customer service experience. We appreciate you taking the time to share your comments and thank you for choosing Cinch. We look forward to assisting you again whenever you need us.
Plumber for water heater
The company only had one plumbing provider in my area. The company was horrible could not get a hold of them. Went to the addres on the wb page and was a residence. We have not had a hot water heater for 5 days and still waiting for an appointment. Customer service kept giving us conflict advice.
14 août 2026
Réponse de Cinch Home Services
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced while waiting for service on your water heater claim. We understand how disruptive it can be to be without hot water, especially when experiencing difficulties reaching a service provider and receiving inconsistent information.
We have located your account and will have a resolution specialist contact you.
Respectful kind keep up good work
Customer service
Thank you Mr Nick you have been very helpful very respectful 💯 percent you know how to talk to people very kind
14 août 2026
Réponse de Cinch Home Services
We're delighted to hear that you received respectful, helpful service and that your experience left such a positive impression. Providing caring and professional support is important to us, and we're glad we could assist when you needed us. Thank you for choosing Cinch and for sharing your feedback!
The customer service was professional
The customer service was professional, the service was prompt. MY microwave stopped working. I was given the option to accept the one found for me that didi not include removal of the old or installation of the new. Or, option 2, accept a payment. I opted for the payment. I purchased a whirl pool microwave from Lowes and paid the difference for the removal and installation.
I was pleased and my new microwave is installed and working. I am well pleased and the overall experience was GREAt!!!
8 août 2026
Réponse de Cinch Home Services
Thank you for sharing your experience! We're delighted to hear that your claim was resolved to your satisfaction and that the replacement option provided the flexibility you needed. We're glad the process allowed you to select a new microwave that worked best for your home and that it's now installed and working well.
We appreciate your kind words about our customer service and the overall claims experience. Thank you for choosing Cinch, and we look forward to being there for you whenever you need us in the future.
The person that I talked to was helpful…
The person that I talked to was helpful and answered my questions
13 août 2026
Réponse de Cinch Home Services
Thank you for your feedback! We're glad to hear that the representative you spoke with was helpful and took the time to answer your questions. Providing clear information and excellent customer service is important to us, and we're pleased you had a positive experience. Thank you for choosing Cinch Home Services!
First time going with this company
First time going with this company. This was to be part of Title, during the close of escrow. Somehow wites got crossed and Title never recieved the revised docs to go with Cinch and instead, another company. That was voided during notorizing by my agent. That was last week. Today, my agent tried to set us up with Cinch since it had the highest reviews and reccomendations. So cannot say about requesting service, but getting account setup. The lady on the phone could not talk with the agent but myself as the buyer. Okay I understand. However, and I want to say, the lady wanted to make sure everything was crystal clear. However, it was drawn out for an extended period to the point I politely said I have to be somewhere and if we could speed up the transaction. Total transaction time exceeded 35 minutes. Way too long for a simple transaction. Perhaps she was new to the warranty business and she was polite, just very lengthy in the overall verbage. Also, they say your in state xx, license number xx, each time you get transferred. Rather annoying after hearing several times.
Never been a fan of home warranty but willing to give this company a try for a year to see how it works out, then I’ll make my decision.
Also, you can call member services and request a contractor to be added, say a contractor you like to use instead of their contractors. So again, too early to tell how many hoops to jump through, alas.
13 août 2026
Réponse de Cinch Home Services
Thank you for sharing your feedback and for choosing Cinch. We're glad to hear that our representative was courteous and took the time to thoroughly explain your coverage and enrollment details. At the same time, we understand your concerns regarding the length of the call and the overall setup process. Your comments about the pace of the conversation and the repeated disclosures during transfers are valuable, and we've shared them with the appropriate teams for review.
We appreciate your willingness to give us an opportunity to earn your trust over the coming year. If you ever need assistance with your plan or a future service request, our team will be here to help. Thank you for joining the Cinch family, and we look forward to serving you.
I have not had to use your services yet…
I have not had to use your services yet but I look forward to having piece of mind of protection.
10 août 2026
Réponse de Cinch Home Services
Thank you for sharing your feedback! We're delighted to hear that you're enjoying the peace of mind that comes with having home warranty protection in place. While we hope you won't need repairs anytime soon, we're here and ready to assist whenever you do. Thank you for choosing Cinch Home Services, and we appreciate the opportunity to help protect your home!
Giavoni Taylor was was wonderful…
Giavoni Taylor was was wonderful explaining every details of the Plan we choose. Great Customer Service!!
13 août 2026
Réponse de Cinch Home Services
Thank you for sharing your experience! We're delighted to hear that Giovani Taylor provided wonderful service and took the time to explain the details of your plan thoroughly. Delivering clear information and exceptional customer service is what we strive for, and we're glad Giovani made the process a positive one. Thank you for choosing Cinch Home Services!
Réponse de Cinch Home Services
We're glad to hear that the process was simple and that you found a plan at a great value. We strive to make getting coverage easy and convenient, and we're pleased we could provide a positive experience. Thank you for choosing Cinch Home Services!
The gentleman was very professional and…
The gentleman was very professional and knowledgeable and explain everything thoroughly
12 août 2026
Réponse de Cinch Home Services
Thank you for sharing your experience! We're pleased to hear that you received professional and knowledgeable service and that everything was explained thoroughly throughout the process. Providing clear communication and ensuring our customers feel informed are important to us. Thank you for choosing Cinch Home Services!
The agent was very thorough.
12 août 2026
Réponse de Cinch Home Services
Thank you for your feedback! We're delighted to hear that the agent was thorough and took the time to assist you. Providing detailed, attentive service is important to us, and we're glad you had a positive experience. Thank you for choosing Cinch Home Services!
Nic was very respectful and courteous
12 août 2026
Réponse de Cinch Home Services
Thank you for sharing your feedback! We're pleased to hear that Nic provided respectful and courteous service during your experience. We appreciate team members who go above and beyond to make our customers feel valued and supported. Thank you for choosing Cinch Home Services!
Réponse de Cinch Home Services
Thank you for sharing your feedback! We're delighted to hear that Mr. Jason provided a professional and pleasant experience. We take pride in delivering courteous, knowledgeable service, and we're glad he made such a positive impression. Thank you for choosing Cinch Home Services!
I have been waiting a full month with a…
I have been waiting a full month with a terrible leaking water heater. I have called at least 8 times, been lied to on several recorded conversations, still have no path forward. Water heater is only 3 years old but I am not original homeowner so manufacture warranty doesn't transfer. I provided this document and they still won't move forward. Water heater is going to blow out any day now and I have a finished basement. I feel they are just hoping I breach contract and call an emergency y plumber. Absolutely the worst experience I have ever had. I get a different answer every single time I call them. DO NOT WASTE YOUR MONEY!!!
31 juillet 2026
Avis spontané
Réponse de Cinch Home Services
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced with your water heater claim. We understand how concerning it must be to have a leaking water heater for an extended period, especially with the potential for damage to your finished basement.
We have previously requested additional information in an effort to locate your account and review your concerns; however, we have not yet received a response. Please update your contact information within Trustpilot, or email us directly at erelations@Cinchhs.com with your full name, property address, phone number, and claim details so we can locate your account and thoroughly investigate this matter.
We would appreciate the opportunity to review your concerns and work toward a resolution.
Cinch Gives you more for your bucks
They made it easy to complete. Everything was explained in detail. Customer service handled my call with respect and professionalism. They also went above and beyond answering my questions as we spoke.
11 août 2026
Réponse de Cinch Home Services
Thank you for sharing your experience! We're thrilled to hear that you found great value in your coverage and that our team made the enrollment process easy and informative. Providing respectful, professional service and taking the time to answer every question are incredibly important to us. We appreciate your trust in Cinch Home Services and are delighted to know you feel you're getting the most from your plan. Thank you for choosing Cinch!
He was very friendly he explained…
He was very friendly he explained everything perfectly
11 août 2026
Réponse de Cinch Home Services
We're glad to hear your experience was such a positive one. Taking the time to explain coverage clearly and make customers feel comfortable is something we value, and it's wonderful to know that was reflected in your interaction.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.