Cinch Home Services Avis 

Nyla was very nice and very professional

8/1026 UPDATE: Cinch STILL is giving me the runaround after responding to this review. It is concerned about negative reviews but NOT about adhering to its contract terms. Here is the relevant part of the email it sent in reply to this review:
"At this time, we are still awaiting the updated details from the service provider. Once we receive the requested report and information, our designated department will be able to review the claim and determine the next steps"

Here is my reply to Cinch:
"This is a completely unsatisfactory and unserious reply. The service provider has already provided ample information to Cinch. From the service provider's report (with typos cleaned up):

"'INSTALLED NEW LOWER HARNESS AND
PLUGGED POWER BACK INTO UNIT, UNIT STARTED TO MAKE ARCHING SOUNDS AND SMOKE STARTED TO SEEP FROM UNIT, UNIT WOULD
NOT POWER ON. I DON'T RECOMMEND FURTHER REPAIR IN OLD UNIT FOR SAFETY REASONS.' [emphasis added]

"The washing machine is smoking—SMOKING!—and is UNSAFE to attempt to further repair! What would convince Cinch to replace it? Does my house have to burn down before you agree that it cannot be repaired safely and must be replaced?

"I will be taking this to small claims court unless you I hear back from you by Thursday, August 13, 2026, that Cinch will replace my washer. Enough!!"
=================
Mid-July, my washing machine wasn't working properly. Cinch sent a repairman who determined there was a short in the wiring.

Here's the repairman's report: "INSTALLED NEW LOWER HARNESS AND
PLUGGED POWER BACK INTO UNIT, UNIT STARTED TO MAKE ARCHING SOUNDS AND SMOKE STARTED TO SEEP FROM UNIT, UNIT WOULD
NOT POWER ON. I DON'T RECOMMEND FURTHER REPAIR IN OLD UNIT FOR SAFETY REASONS."

It is now August 7th.

I have called Cinch about 20 times. Three different reps have told me that the washer will be replaced, but each one says something slightly different and each one is apparently either not updating their system to report what we discussed, or is simply incorrect. Because each time I talk to new rep, that new rep says that a new washer hasn't yet been authorized.

When I check my Cinch account online, it says only that I should make an appointment to have the repair person return and try again to fix it. He's already sent in his report that it isn't safe to do so.

When calling Cinch, I've been disconnected multiple times while on hold, and the automated system glitches out with garbles or silence so it's impossible to even know what number to press for a particular problem. I've tried texting and emailing, but it seems that no one reads texts or emails at Cinch.

I finally got a Cinch rep to call back today but she said she couldn't hear me and hung up on me. I called back using a different phone. A different Cinch rep claimed to be unable to hear me and hung up. So, this is either a tactic they use when they can't/won't answer a customer's question, or their phones don't work. But when I called back a third time and pretended to be a prospect rather than a customer, the call went through just fine.

Transferred to customer service and again, got disconnected.

I don't know when or if they will replace my washer but they were sure quick to take my money for the repair's deductible.

Meanwhile, my AC also malfunctioned a couple weeks ago, and Cinch told me they didn't have a contractor and to get my own. It was a simple repair and as instructed, I sent Cinch all the documents they requested within 24 hours of the service call (I actually sent those the same day). Cinch has not reimbursed me for the service call nor given me any information on why there is a delay or when I will be paid.UPDATE: CINCH HAS REIMBURSED ME FOR THE AC REPAIR BUT I STILL CAN'T GET ANY HELP WITH THE WASHING MACHINE, CAN'T GET ANYONE ON THE PHONE WHO KNOWS HOW WHAT HE OR SHE IS DOING, AND WHEN I TRIED EMAILING TO THE EMAIL ADDRESS CINCH SAID IN AN EMAIL TO ME TO USE, IT BOUNCED BACK WITH THE MESSAGE: "The group ServiceBench isn't set up to receive messages from [my email address]

Home warranty companies all have pretty bad reputations. I've used two others and dropped them due to slow response times. Cinch actually sends contractors quickly, but won't pay out and won't replace what it promises to replace. And when you try to get answers, you get stuck in AI voice system hell, are eventually transferred to an agent who, from the uniform accents of all the agents I've spoken to (lots) sound like they're based in India or Pakistan. They are (when you aren't disconnected first) quite polite but never solve the problem.

That's worse than being slow with the initial call. I therefore nominate Cinch for worst ever.

So for using them 2 different times,I have no complaints so for.I recently staryed with cinch.Honest opinion. Choice was just bad.

Just the overall process and what cinch has to offer.

I was well informed about the various options of coverage. The price was approximately 1/2 as much, for the best plan, of the previous company.

My conversation with Zes made me feel comfortable making my decision. (Hopefully, the name is correct). Zes was very attentive as I rattled on of past experiences. He patiently listen and addressed all of my needs and concerns.

Was a member before had some hardship, so I canceled glad to be back aboard. Thanks. Customer service was great Mr. Carlos.

Agent was very courteous and helpful. Pricing was competitive.

Seemed very knowledgeable and answered my questions

Just recently sign up for your service.
Customer Service was excellent in answering all my questions

The rep was very nice and explained everything . very knowledgeable and answered all my questions. I was very impressed.with Giovanni.

**⭐☆☆☆☆ (1 Star)**

I have been dealing with the same air conditioning claim through Cinch Home Services since **2023**, and it has been one of the most frustrating customer service experiences I have ever had.

Instead of resolving the issue, the claim has been repeatedly delayed, reassigned, or closed. Cinch has closed service tickets because they say a ticket cannot remain open for more than six months. Each time this happens, I must open a new claim and pay another **$100 service deductible**, even though the original repair was never completed.

I have also paid significant costs out of pocket that were not covered by Cinch, including **$450** to Riverside Cooling and Heating on **July 13, 2025**, and **$400** on **September 9, 2025**, plus earlier expenses with another contractor.

Most recently, my AC has been out of service since **June 11, 2026**. Cinch's assigned contractor failed to provide the documentation needed for authorization, and despite repeated calls, Cinch was unable to resolve the issue. Instead, they told me to hire my own HVAC company. I already did that once and was left paying the bill because the repair was not covered.

After three years of delays, repeated deductibles, out-of-pocket expenses, and unresolved repairs, I have lost confidence in Cinch Home Services. A home warranty should help customers resolve problems, not create additional costs and delays.

I had an issue with having my HVAC system repaired for several weeks. After speaking with Ms. Wendy Dunn from Cinch about this issue, she has been there every step of the way to ensure my HVAC unit was repaired within the week and repaired correctly. Ms. Wendy contacted me consistently on the status of my repair, how the repairer was going, and then she contacted me the morning after the repair to make sure the repair was completed and that it was cool in my home. I truly appreciate how Ms. Wendy went above and beyond to assist me in this matter making sure I received the quality service I deserve and that I was compensated for all of my trouble and for that I am truly thankful. Thank you so much Ms. Wendy for such great professionalism and great customer service.

The customer service is horrible!!! After speaking to 3 representatives, I still was not transferred to a supervisor as requested and was hung up on! When filing a claim, the timeframe for them to respond and dispatch a company is to long! Even under emergency circumstances! I was a customer for over 2 years and this was the worst company I’ve ever dealt with when purchasing home warranty services. I highly DO NOT recommend!

Cinch assigned a company called EMS Home Services to fix an air condition unit at a home owned by a 76 year old grandmother/ retired school teacher on fixed income. This company was over an hour away from her location. Took 2 weeks to get a home visit. EMS told her with a CINCH home worranty, to fix the line that was leaking freon it would be over $1000. She paid it, so a week later, EMS came to fix it. Sadly two hours later, it stopped working again. 3 days later, EMS returns. Leaves their truck running, after 10 minutes, says another line is leaking freon and this is why outside unit is not on. He needs another $325 to fix it or else he is on his way to help his other appointments. No - stop robbing the elderly. Wish I could pick a negative star.

Elizabeth and also Rick were transparent and patiently took the time to insure i understood the plan options and the very far pricing.I will recommend my friends and family about Cinch

My mom had Sears warranty for many years
She is elderly now and I chose Cinch because my sister in Virginia Beach was reviewing it and said she was going to change hers to Cinch. So when I saw it was available in my area I was very happy. Is there a referral program?