Cinch Home Services Avis 

The representative took time to listen to what I needed and explained the products.

I was able to get detailed quote on my current service contract and a better and lower service contract to accommodate my financial situation.

She was very knowledgable about your product, was very polite, and she spoke English very well, which was very important to me and my wife.

Elizabeth was professional and friendly!! I received the brochure 2 days ago and read over it. I called today to obtain a better insight. Elizabeth enlightened me on what Cinch offers! She compared the monthly payment plan with the other companies that I'm using. Although I'm paying $22.82 more, I'm obtaining more coverage than with the other companies. Choice Home Warranty is limited, whereas Cinch isn't limited. Elizabeth was thorough with her explanation and I 9provided me with an excellent customer experience!!!

The Online process was very easy to complete the enrollment.

Very easy to sign up and home info already in system

We previously had a home warranty for a number of years thru Cinch and were very pleased, so when we bought a new place, reached out to them again. I spoke with Zeus earlier today, who was very knowledgeable and helped me decide on the best plan for us. I appreciate his guidance and look forward to working with this company in the future.

Update: Fuse heating and air conditioning was able to come out today and do a diagnostic of our unit. Interesting enough he was more thorough than either of the first two people, the second being from his company. There was some damage to the outside box thing (I don’t know what any of this is called) and the drain thing to the inside unit was clogged and had to be cleaned out. Cinch covered the repairs at 100%. To which I’m grateful and the best of all we have AC!!! So I will temporarily resend my complaint and I hope it’s fixed for good and we never have to file another claim with them again! I changed my rating from 1 to 3 only because their customer service is awful. I really wish they would not offshore their support.

This company is the biggest scam. They are the most unhelpful group I've ever encountered in my life. We had issues with our AC and decided to use the home warranty. They sent someone out who did a very thorough evaluation of the unit and submitted their findings to Cinch, who decided they didn't like their recommendations and sent out another company to evaluate the situation. The second company that was sent out didn't speak English, so there was a very big communication barrier. They submitted their findings and they were a direct contradiction to what the first company had stated and recommended. So we called Cinch stating that we are concerned that there are two very different recommendations and would like a third party to come check out system. We were told no that we had to do the second party's recommendations. We asked multiple times for a supervisor or someone to call us back in regards to us being concerned that we were told by the first company that what they are recommending is against manufacturers recommendations for our unit. No one ever reached out to us and they closed our request. Now it doesn't work at all and leaks water and we had to request another repair, were initially told we had to wait a week in 90 degree temperatures with two kids and a dog for someone to come back out. We asked for a different company and were told no. So now we have to wait for the same company to return to see what's wrong with the language barriers and still nothing back on our concerns on conflicting recommendations. Also, Cinch sends all their customer service overseas so there is another language barrier when trying to communicate your issues. This company is a scam and ABSOLUTELY DOES NOT CARE ABOUT IT'S CUSTOMERS! BUYER BEWARE!!!

Very knowledgeable and helpful. Kindness beyond measure.

Items that's covered and price got my attention. Knowledge of the company the agent had that helped me. She was not forcing me to purchase.

Joanna was in great spirit and I just wished before I agreed with the plan that she sent me the Repair + Replace Plan Sample Terms before I made my decision. I would also recommend all agents not to talk so fast because no matter how fast you talk people will make their own decision. Also, be truthful up front because when a client finds out that they are not told the truth they will leave anyway.

Excellent job, Nick! He was friendly and thorough at explaining the Cinch Home Warranty options.

All went well with the very knowledgable agent.

No comments

Customer service agent was competent and friendly.

Bought a policy from Cinch Home Services several years ago at Sams Club. Only one minor service request was made earlier this year. In mid-June, I reported a heat pump failure. Took them a week to dispatch a Sears tech to look at it. He pronounced the system dead with a failed compressor and coolant leak but Sears could not repair it. Another provider was assigned by Cinch for repair. After calling, he came out to get model information from the system. Then...nothing. The provider said he was awaiting information from Cinch. Cinch said they were waiting information from the provider. Three weeks into the case, Cinch admitted that they did not have a provider and sent me documents and instructions allowing me to hire my own provider. I hired a well-respected local company to repeat the analysis. They confirmed the leak but did not find fault with the compressor. However, due to the age, 16 years, and condition, the system was passed its expected life and not cost-effective to repair. Partial system replacement was not possible because the refrigerant is no longer used in new systems. I sent the results back to Cinch with the analysis invoice and system replacement estimate. However, because I felt the estimate was too high, I did solicit two other bids, one of which I accepted. Now I receive email from Cinch that they need more information before they can proceed; information that was not specified in the instructions they sent: meter readings, photographs, etc. I already paid a company $422 to answer questions from Cinch and now they want more. I argued with them that they should have received that information from they own provide, Sears, the first time, and Sears should return to finish the job. The response was "Once the job is assigned to an outside provider, the original information from Sears is disregarded". We're now five weeks into the process. Fortunately, the company which contracted to replace the system, installed temporary window air conditioners so we could move out of the basement. They sent a tech out to gather the information Cinch demanded (for the third time). Finally, after 5 1/2 weeks, a new system is installed. The next day, Cinch comes through with their generous offer: $350. Not even what I paid for the analysis. Their reasoning is that the system could by fixed by inserting a stop-leak substance, which, according to online searches is a highly dubious, short-term solution, with a low success rate. I'll be filing complaints with as many rating and regulatory agencies as I can find, as well as with Sam's Club, where I bought the policy.

The lady I spoke with was very kind, pleasant and has a great sense of humor, which I find is a wonderful human trait!! She was also very professional and knowledgeable regarding my recommended and chosen plan!! Now I am going to be saving $30 per month too!! Thank you Cinch Home Services and I am looking forward to being one of your happy customers!!😀🌹

The person I spoke with was helpful, friendly and knowledgeable. The price was terrific.

I had a situation where my central air had stop working and had a hard time getting it repaired, but cinch rectified the problem very much appreciated.

*** TODAY JULY 31st, I TOOK ANOTHER DAY OFF AND THE COMPANY THAT SEARS/CINCH ASSIGNED TO ME TKDAY (Southcool) CANCELLED MY APPOINTMENT FOR TODAY***

I am filing a formal complaint regarding Sears Home Warranty/Cinch Home Services and its failure to resolve a service request for my mini-split air-conditioning system.

I have been a loyal, paying customer for many years and previously had generally acceptable experiences. However, on July 13, 2026, I reported that my mini-split was no longer properly cooling. Nearly three weeks later, after multiple contractors, repeated appointments, lost workdays, conflicting diagnoses, and a no-show appointment, the problem remains unresolved and the unit is now cooling even less than when I first reported it along with a horrible noise.

The first contractor Sears/Cinch sent, which I believe was ThermaCool, arrived only to tell me they did not service mini-splits. I had already taken the day off work.

South Cool was then sent. The technician said the unit was working because the air measured approximately 64 degrees directly at the vent. However, only about 10 feet away, the room was close to 80 degrees. He attributed this to the room size and high ceilings, even though this same mini-split had successfully cooled the same room for years.

During a later visit from the same company a refrigerant leak was discovered and demonstrated to me with bubbles. The leak was supposedly repaired and refrigerant was apparently added. After this repair, the unit began cooling even less.

Sears/Cinch then sent Fuss Free Cooling, but the technician was mistakenly given a work order for my central AC, which had no problem, instead of the mini-split. This resulted in another wasted appointment and another day lost from work.

Sears/Cinch later scheduled Apex for a Saturday. I had an important family reunion that day with relatives I had not seen in years, but because my bedroom had become so hot that I was sleeping on a mattress in another room, I stayed home to wait for the technician. The technician never showed up. I missed my family reunion and still had no functioning air conditioning.

Apex then rescheduled. I took yet another day off work, only to be told they could not make the appointment. A technician eventually came and cleaned the outside coils, but this did not resolve the problem. The mini-split now cools less than ever and has developed an additional noise.

After nearly three weeks, multiple contractors and technicians, several lost workdays, a missed family reunion, a documented refrigerant leak, incorrect work orders, cancellations, and unsuccessful repairs, I still do not have a properly functioning mini-split.

I purchased and have paid for this warranty for years specifically so that covered systems would be repaired or replaced when they fail. I cannot continue taking time off work for repeated appointments that do not resolve the problem, nor can I continue sleeping in another room because my bedroom is too hot.

At this point, I may be forced to purchase a replacement mini-split myself simply because I need functioning air conditioning.

Requested Resolution:

Immediate supervisory review of my complete claim and service history.
A definitive diagnosis by a qualified technician experienced with mini-split systems.
Replacement of the mini-split if it cannot be properly and reasonably repaired.
If I am forced to purchase a replacement because Sears/Cinch has failed to resolve this claim within a reasonable time, reimbursement or compensation to the extent provided under my warranty.
Copies of all service reports, technician notes, diagnoses, leak/refrigerant records, repair documentation, and contractor records associated with this claim.
Appropriate consideration for the repeated unsuccessful and missed appointments and the multiple days I have had to take off from work.
I have given Sears Home Warranty/Cinch Home Services more than a reasonable opportunity to correct this problem. I am not asking for anything unreasonable. I am simply asking the company to honor the warranty I have paid for, properly resolve this claim, and provide the service its customers are entitled to expect.

Your cooperation, assistance, and immediate attention to this matter are desperately needed at this point. I have given Sears Home Warranty/Cinch Home Services every reasonable opportunity to repair my air conditioning system, yet the problem remains unresolved and the unit continues to get worse.

If my air conditioning system is not properly repaired today, I will have no choice but to purchase and install a new mini-split system tomorrow. I cannot continue indefinitely without properly functioning A/C