CityRise Avis 

Update – June 2026

I am updating this review because the matter has now reached a very unfortunate outcome. Losing my deposit is the complete opposite of what I hoped for when I amended my original review.

I reserved two flats at Queens Court Liverpool through CityRise in February 2024, with an expected completion date of Q4 2024. Instead, completion was pushed back repeatedly over two years — from Q4 2024 to Q1 2025, then March, June, July, August and October 2025. The development was not ready when promised, and for long periods valuations could not even be carried out as a result.

I first reviewed CityRise in March 2025 after becoming frustrated with the delays. Following that review, a director personally appealed to me, apologised on the developer’s behalf, said the delays were the developer’s responsibility, and assured me that CityRise was on my side. Based on those assurances, I amended my review and continued to be patient.

I did everything asked of me. I renewed mortgage offers when they expired due to delays, paid repeated fees, agreed to renegotiate after the properties were down-valued, and confirmed again and again that I wanted to complete.

In March 2026, we were informed by our solicitor that completion could not take place because the developer’s solicitor had still not answered key lender enquiries, meaning the lender could not release funds. The delays continued, and the developer’s side remained unresponsive.

I raised written complaints with CityRise about the delays and the financial impact of the expired mortgage offers. After weeks of chasing and waiting, the developer decided to terminate the contracts and forfeit my deposit.

What disappoints me most is that the CityRise director who once asked me to change my review and assured me they had my back has remained silent. Their aftersales contact told me to negotiate with the developer myself. When I contacted the developer, I was simply told to go through the developer’s lawyers.

This has been the worst financial decision I have ever made. I had around £35,000 tied up for over two years, plus roughly £10,000 in related costs, including mortgage fees, valuation fees, legal fees and other expenses. I was always willing and able to proceed, and I never refused to complete.

Purchasing an off-plan property through CityRise has been a disaster for me. Based on my experience, I would strongly urge anyone considering it to think very carefully before proceeding.

Billy is very communcative, finds the time to explain(ist time investor) and goes many extra miles to help out. Works to your times really well.
He has made my experience with City Rise very encouraging so far . We are yet to process a lot as my investment is yet to be built. So maybe ask me again once gone through whole process once.

We're having an amazing experience with CityRise so far. We're still in a very early stage of our first property investment but so far I don't think we could have a better experience!
Billy is the person to speak with if you're looking for property investment!

I cannot speak highly enough of the outstanding service I received from Sophie at Cityrise.
From start to finish, the entire process was handled with efficiency, professionalism, and great attention to detail.
Every step was managed in a timely and seamless manner, making the experience both smooth and stress-free.

I highly recommend Cityrise, and in particular, Sophie, for anyone seeking a reliable and professional service.

The experience in reserving my first investment property was very smoot. Demee did a great job in explaining to us the proposal, the options we had and patiently answering all the questions we had (and we had a lot!). I would definitely recommend cityrise and specifically Demee to support you on your investment journey.

From the off Oliver was, friendly and professional, he explained the process and made me feel comfortable. We quickly closed on the deal and he has been in communication ever since. I am looking forward to further deals in the future

I had a great experience with City Rise and lettings consultant Fran Addison. Fran went above and beyond to assist me with the process and was always quick to reply to any questions I had. Fran was also very professional and made the process stress-free. I would recommend.

We had an excellent one year with CityRise. Our moving in and moving out was very smooth. Would recommend Fran and CityRise to anyone without hesitation.
Thank you Fran and CityRise❤️❤️

Fran at CityRise has recently secured a new apartment for me and I couldn’t have been more pleased with the support, professionalism and genuine level of care shown. From viewing the apartment, to being moved in with 10 days, the service was fantastic and Fran is a credit to the organisation - thank you!

Great company

I've had a very pleasant experience investing with CityRise. Staff are very skilled in their profession, and prompt with communication. Would invest with them again.

Absolutely useless. No one wants to sort out repairs. Constantly have to keep chasing and chasing. Worst experience of my life. Would give zero stars if I could.

The response was quick and the staff were pleasant.

Thomas Edwards was and still has been acting highly supportive throughout the entire process. He showed us all the possibilities and helped us to choose the best way and the appropiate property which suits our budget and unique conditions. Even during the hard times due to my personal conditions, he was patient and supportive. I highly recommend his services to prospective candidates.

I’ve had a great experience working with Mike. He’s friendly, proactive, and makes the sales progression and new business tasks far easier. I’m keen to work with him again down the line.

Great experience in all aspects with the team at CityRise. Our point of contact, Demee, has been absolutely amazing. She is extremely knowledgeable and a pleasure to work with. I would highly recommend requesting her and hope your purchase is as smooth as ours has been as a result.

We have had a relationship with Cityrise for the past few months, and have been impressed with the team.

Since working together, they have written for our magazine (a magazine for experienced property investors and developers), attended one of our events and cared for one of our clients.

We’ve had nothing but positive feedback from our client, and I now feel safe referring more business their way.

The team is friendly, professional and down to earth. They know their stuff, and I’m excited to work with them going forward.

Sam Cooke- Editor of Blue Bricks Magazine

I had a great experience dealing with CityRise group through Sophie in my property investment journey so far.
She is so professional in the way she relates with me, answering every question politely, calmly and not withholding any details to make informed choice. She offered me great advice and encouragement all the way, making believe in the possibilities.
I will recommend her again and again because she is so good at with what she does. Bravo! the sky is your starting point.

The way I was attended to is nice and professional…