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I came to City Skin Clinic having used high-strength OTC retinoids for many years, including SkinCeuticals 1.0%, and needed a prescription tretinoin now that it is no longer available without one. Dr Amel Ibrahim reviewed my history thoroughly, prescribed at an appropriate starting concentration, and moved me up to 0.1% once I had demonstrated tolerance: exactly the clinical approach I was hoping for rather than a generic starter protocol.

Seven months in, across three prescriptions, the process has been consistently excellent. Each renewal involved proper clinical review — detailed questions and fresh photographs — rather than an automatic repeat. That level of ongoing scrutiny is reassuring; it feels like genuine medical oversight rather than a subscription on autopilot. Communication throughout has been prompt and personalised.

The results are visible and continue to improve. No subscription model: you order when you need to, which is how it should work. Would recommend without hesitation to anyone who wants evidence-based skincare handled properly.

Amel is super kind and caring even when things don't go quite according to plan.

Quick, responsive, knowledgeable, I've been a patient with city skin clinic for a long time now and very happy with them.

Amel answers any questions and explains everything about the treatments. Skincare tailored and check-ins on improvements, irritations plus also suggestions on non prescription options.

Friendly reliable knowledgeable and prompt service. Really pleased with results so far!

Amazing service from Dr Amel! She is exceptionally knowledgeable, professional, and completely cleared my hyperpigmentation with a personalised treatment plan and thorough follow-up care.
She is always honest about what’s achievable and only prescribes products that actually work.

Having visited skin clinics since I was a teenager, it’s rare to find a doctor-led practice with this level of care, responsiveness, and expertise. I’ve been a repeat patient for years and have also referred several friends.

If you have skin concerns or are frustrated with buying skincare that doesn't work, you are in the absolute best hands with Dr Amel!

Amel has been sooo helpful. Any questions I've had have been answered within 24hrs. Most importantly my hyperpigmentation has improved immensely

I’ve been receiving tretinoin skin treatment from Amel for almost three years now. She was very understanding when I first started my treatment and took the time to explain the process thoroughly. She also gave me helpful advice on other skincare products that could improve my complexion alongside the treatment.

The results have been fantastic. I hardly recognise myself when I look back at photos from before I started treatment. My acne scarring has improved so much that it’s now barely noticeable.

I’ve been ordering the cream on a monthly basis, and Amel has always been incredibly quick to respond. Almost every time, I’ve received the cream within 24 hours of making payment. She is extremely efficient, reliable and responsive, and I’ve been very happy with both the treatment and the service.

Dr Amel has shown professionalism, honesty and invaluable knowledge throughout my skincare journey. Her approach has always been positive and supportive when dealing with questions regarding my treatment needs. Regular assessments have been invaluable to achieving my goals. I would not hesitate to highly recommend City Skin Clinic.

Great experience with City Skin Clinic. Amel was very helpful, took the time to answer all my questions, and provided an excellent, thorough consultation. I really appreciate the personalised approach they take, so would definitely recommend City Skin Clinic!

Fantastic service from cityskinclinic. Dr Amel Ibrahim was very understanding, caring and knowledgeable. Definitely someone you can entrust.

Great experience so far, have placed about 4 orders over the last 10 months and have always had great service. Amel is super helpful and quick to respond to queries. The skin suitability process seems thorough and I’m very happy with the products I’ve ordered which are compounded by a pharmacy, making them better value than branded equivalents.

Amel is so helpful and quick to answer any queries. Would highly recommend.

been a customer for over 2 years! I wish I'd started using tret when I was in my late twenties. Dr Amel is exemplary and very thorough in her assessments of how my skin is reacting to tret. have recommended City Skin Clinic to many friends and really trust the prescription creams and fast delivery

I've had a wonderful experience with Amel, who is thoughtful and quick to respond to messages. From initial consultation to my ongoing skin treatment, the process has been smooth. Fast shipping as well.
Highly recommended!

I have been under Dr Amel’s care for a number of years. From my first consultation through to my ongoing treatment plan I have found Dr Amel professional, extremely knowledgeable and importantly flexible according to what I need. She reviews my skin regularly and getting my skin to the best condition it’s ever been has been a shared endeavour. I have always felt fully informed about the choices we were making. I whole heartedly recommend Dr Amel she is amazing!!

Very good company. Have suffered with acne on and off for about 30 years. This is the clearest my skin has been. Amel is very helpful and diligent and has dealt with my queries promptly. Happy to continue being treated by them

I highly recommend this clinic. I enjoyed going through the virtual consultation process to get my treatment recommendation and found it a convenient process with quick responses. I was prescribed tretinoin and found the treatment to be very effective for treating my acne and now have much clearer skin as a result. The treatment and ingredients are of high quality and suit my skin well. The delivery is also quick. I am looking forward to continuing with my treatment with this clinic and continuing to see progress.

I can't recommend City Skin Clinic and Dr Amel highly enough.

From my very first appointment, Dr Amel took the time to really understand my skin concerns and what I wanted to achieve. She created a personalised treatment plan that was specifically tailored to my skin, rather than offering a one-size-fits-all approach.

After just a few months of following the treatment plan for my acne, which I've struggled with since childhood, the difference has been incredible. My skin is now clear, brighter, and healthier than it has ever been. Friends and family have all commented on how much my skin has improved, which has given me so much more confidence.

What I appreciate most is that Dr Amel isn't interested in quick fixes. She genuinely cares about keeping your skin healthy and safe while achieving long-lasting results. Her knowledge, professionalism, and personalised approach have made all the difference.

If you're looking to improve your skin with someone who truly listens and cares, I would absolutely recommend Dr Amel and City Skin Clinic. It has been worth every penny.

I had zero hope going into my treatment because I had struggled for years. Dr Amel explained what the treatment journey would be like and we got started basically immediately. Throughout my treatment, she has been patient and so communicative with me, adjusting the treatment plan when needed and much more. My treatment itself has done wonders and I am very excited for the final results. I would definitely recommend.

The service offered by Dr Amel Ibrahim is personal, professional, great value and extremely efficient.