Amazing service from Leeanne Gaylor. Leeanne has excellent manners and always brings a positive atmosphere wherever she goes. She is consistently cheerful, friendly, and welcoming, with a warm smile... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3, Anderson Road, IG8 8EU Woodford Green, Woodford, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This was a late booking but CitySprint worked hard to fit in the request as quickly as possible. Driver G02 was courteous, friendly and enthusiastic. The van was carefully, efficiently, and quickly pa... Voir plus
L'entreprise a répondu
Ricky was an absolute star today. Not only did he deliver my tiles, but he also brought them inside the property, which was really appreciated. He was extremely friendly and took the time to chat, sh... Voir plus
L'entreprise a répondu
Polite, friendly and really helpful delivery driver G02 delivered our 'expensive' tiles from Topps Tiles (East London). He was courteous and asked where inside my hallway he could put the tiles,I had... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Coordonnées de contact
Unit 3, Anderson Road, IG8 8EU, Woodford Green, Woodford, Royaume-Uni
- 020 7473 7671
4,7
Excellent
104 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Daniel (MD01) Always happy and smiling…
Daniel (MD01) Always happy and smiling and very polite when he comes into the Falcon Road Medical Centre.
23 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good afternoon Linda,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
We look forward to our courier Daniel…
We look forward to our courier Daniel who brings our Medical records
Always Jolly and cheerful
And kindly takes our bags for collection even if there's quite a few
23 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
In general great experience good…
In general great experience good courier called Daniel (MD60)
23 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
I had an amazing experience with this…
I had an amazing experience with this company and a special thanks to the very polite and helpful driver,Douglas!
27 décembre 2024
Avis spontané
Réponse de CitySprint - London East
Good morning Jonata,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Thank you so much
Thank you so much! The drive Douglas was absolutely nice! And my parcel was delivered in perfect order!
6 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good morning Jonata,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Weekly courier Daniel
Daniel is friendly, fast and efficient at his job. Always kind to staff.
23 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Our courier Daniel MD60 is always…
Our courier Daniel MD60 is always helpful and polite
23 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good morning Charlotte,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Always polite helpful and courteous…
Always polite helpful and courteous also engages well with all staff
23 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Daniel (MD01) was very professional and…
Daniel (MD01) was very professional and good service.
23 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good morning Ed,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Friendly and efficient driver ( Daniel)…
Friendly and efficient driver ( Daniel) , always polite and helpful.
23 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good morning Mark,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
daniel was very friendly such a…
daniel was very friendly such a charming young man
23 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good morning Louise,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Weekly visit from our City Sprint Courier
Douglas is a very cheerful and pleasant guy who visits us weekly. Great service, always rushing about but has time to say hello, nothing is too much trouble.
22 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Douglas is always reliable and cheerful
22 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Friendly and reliable courier Sidney
Friendly and reliable courier Sidney
21 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Great service from Sidney!
Sidney is a very cheerful and helpful courier, it's always a pleasure to see him :)
16 janvier 2025
Avis spontané
Réponse de CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future. Many thanks and kindest regards,
Ben.
Drivers adding additional waiting times…
Drivers adding additional waiting times and overcharging always without any justification or previous notification. Be ready to be charged extra. You arrange a bike and they’re sending a van. Plus, going around town and delivering god knows what to where knows what until they finally drop off at your dedicated destination.
6 novembre 2024
Avis spontané
Réponse de CitySprint - London East
Good morning,
Thank you for taking the time to leave a review.
I am sorry to read of your experience, I will be attempting to make direct contact with yourself to obtain further details.
With thanks,
Ben
A very poor service
A very poor service. They rang my phone to say they were parked on the street. I couldn’t answer my phone and they drove off. Never bothered coming to the house to drop the item. When tried to reschedule, the guy didn’t seem to care. No apologies but rudeness.
9 octobre 2024
Avis spontané
Réponse de CitySprint - London East
Good morning,
Thank you for taking the time to leave a review.
I am sorry to read of your experience, I will be attempting to make direct contact with yourself to obtain further details.
With thanks,
Ben
Lack of communication, customer care absent, poor service
I booked a few days in advance to collect at 3:30 PM. On the day of the collection, while waiting inside the building, I received an email stating that the delivery had been completed. However, the courier hadn't arrived, nor did I receive any call regarding his arrival, either before or after. Customer service was unavailable both by phone and chat, and they only replied two days later, claiming the courier couldn't find anyone for the collection. I ended up booking with another company the same day, whose tracking policy is far more reliable and transparent.
The first time, I received excellent assistance over the phone when making the booking and after, even for a small parcel, the job was done perfectly. Instead, this time, for a bigger one, it has been the worst experience I’ve ever had in all my moves across London.
2 octobre 2024
Avis spontané
Réponse de CitySprint - London East
Good morning,
Thank you for taking the time to leave us a review, I am very sorry to read of your experience.
I will attempt to make contact with yourself directly.
Many thanks and kindest regards,
Genevieve
'Yeah, we get lots of complaints every day'
Promised and received email confirming 7.30 collection and 9.00 delivery ( 40 minute journey) only to find that the collection wasn't going to be till after 9.00 and the delivery 'could be anytime'
When I questioned the employee they just told me 'Yeah, we get lots of complaints every day ' and offered to cancel the job for me as i clearly want
happy!!
Terrible service will never consider using again.
"Thank you for choosing CitySprint.
Your Job Number: (DELETED) has been booked.
Department: EMAIL RECEIPT REQUESTED
Reference: (DELETED)
Your expected delivery time is between 07:30 and 09:00 on 13/08/2024. To view a full time stamped audit trail of your job, or to view the electronic proof of delivery signature, simply track your delivery here"
13 août 2024
Avis spontané
Réponse de CitySprint - London East
Good morning Mandy,
Thank you for taking the time to leave us a review, I am sorry to read of your experience. I will be attempting to make direct contact with yourself to look to resolve this matter.
Many thanks and kindest regards,
Genevieve
Terrible service
Terrible service
Booked a courier to deliver 2 x washing machines and was sent a driver in a normal car who said i didnt know what i was delivering. Was left with a very unhappy customer who was waiting for the delivery and the office called me to pay for another booking.
20 juillet 2024
Avis spontané
Réponse de CitySprint - London East
Good morning Bilal,
Thank you for taking the time to leave a review.
I am very sorry to read of your experience. I will attempt to make direct contact with yourself to investigate further.
With thanks,
Ben
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