CitySprint - Sheffield Avis 

If there was a zero that’s exactly what this company would get. For everyone who moans about Evri etc, you will have something to moan about using this lot & especially any contact with the Sheffield office. Here’s my experience: received txt telling me items ordered would be delivered in a 4 hour window.. fine, ok. Half an hour before the 4 hour window was up and after waiting in I dared to go to the loo..imagine needing to do that as a human eh? The phone rang I went to pick it up but it rang off. Put it down whilst washing hands and it rang again but then stopped. So the number left on my phone was
0114 399 0348. Called them, had to go through choosing options to speak to someone & got a very rude, patronising man on the other end who would not listen to what I was trying to say, talking over me and just repeating that it would have been the courier trying to let me know that they were on their way until I could get a word out & pointed out that they could also be calling because they are having difficulty finding the address. Yes, you can’t respond to a couriers directly if they call you as City Sprint’s system records the couriers telephone numbers as their main office number, so by the time you speak to anyone it’s too late. The man on the phone then said they would ring the courier and ask them to call me and for me to stay by the phone (as I had done for the previous 4 hours). No calls back to me whatsoever and an hour and 40 minutes later & after the items should have arrived (so waited in for over 5 hours), I rang the office to ask where the items were. I was asked to wait on the line until they looked into it but then found myself having been put through to the courier who was equally as dismissive. I then spoke to the Sheffield office again as I had to ring back to speak to them who admitted they had put me through to the courier by mistake but they won’t be delivering after all now and if I wanted a delivery the next day, to go back onto the retailers website & re-order and pay again for the order in full & their service would try again the next day! Not a chance .. having spent over £100 who has another £100 spare to keep reordering because of their poor service and then having to wait for refunds for weeks. The behaviour of the man in the Sheffield office on my first call was disgraceful & patronising & City Sprint should be ashamed of themselves then with a total dismissive attitude of the courier themselves the whole experience was disgraceful. Feedback has been given to the retailer & I’ve told them too that NEVER again would I buy anything from any company using this service particularly in South Yorkshire & North Nottinghamshire area if the Sheffield office was involved. I am a very highly educated professional person who’s worked with the public and in the military for over 45 years & never have I experienced such a poor customer service. Ironic too that it’s the first of April isn’t it but this wasn’t an April fool joke.

2/4/26Update after response below: I have spoken to your Sheffield office numerous times on the day. I’ve already wasted enough of my time with your service and no more. So if you really are sorry then contact them & sort these issues out!

Great communication from city sprint about when to expect my delivery. Delivery was on time, really helpfully and carefully delivered into the house by Sam. Super impressed with the service. Thank you

Above and beyond, text message, email and phone call all to keep me in the loop.
Then delivered in front of schedule and nothing was too much trouble for them
Job number 75043695 to DN5 7P?

We all are quick to grumble but this company were super friendly and really on the ball.

Credit where it’s due 🙏

Delivered on time, friendly person, no. X654, no issues whatsoever.

A fantastic service - very much appreciated, delivered by a lovely polite person - thank you

Brilliant service, doesnt rush you to the door which is brilliant for disabled people who are trying to get to the door.

Weve had multiple deliveries from this lovely gentleman, and each time his been really down to earth and friendly such a assest to the company. Wish more delivery personnel was like you.
Well done X654
Thank you.

Augustus(SF83) was fantastic today. Cheers

Very friendly, arrives on time, communication is spot on. Driver 654 delivered and us always brilliant.

Excellent service, Dean was very pleasant, delivery was within time indicated.

Excellent polite gentleman arrived and delivered items as requested. It's a long time since I have known service like this. Thank you 😊

Steve (X654) delivered my tablets on time and was a very pleasant chap.
Very professional and should go far

Whenever I have had a delivery (of medication), the courier has always been efficient & courteous &, on time within the slot advised. Thank you.

The gent that delivered my medication was very polite,and professional. (X654) My delivery was well within the time period given. My experience with City Sprint has always been positive. Thank you

Kept me informed when arriving and turned up on time,Sam the delivery driver was helpful & carried our tiles to the location we wanted which was appreciated thanks.

Very polite and friendly gentleman . Always in our time slot.
Thank you. X654

Nice guy,helpful and got here at a reasonable time

Augustus was very nice and professional

Augustus (SF83) has delivered my parcel safely and were very professional.

Called when arrived & really nice fella