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City Unscripted Avis 71

TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We had 17 experiences over a 29 day period throughout Italy. Only one guide was poor, all the others were exceptional. You helped create an unforgettable travel experience by firsthand encounters of p... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Our guide was very knowledgeable and informative. He was rather serious while we are definitely are more frivolous group. It was somewhat difficult for him to work with walking limitations we discov... Voir plus

Noté 5 sur 5 étoiles

Our 4 day visit to Venice was organised by Andrea, Travelcouncellors and it was superb, but was especially memorable by Maria, your guide . Maria arrived promptly at our hotel, listened to what we w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our guide, Shin, was a joy to have as our guide. It was like walking with a friend who was proud of his home city, and to be able to show us around. We were very fortunate to have his deep local knowl... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de visites touristiques
  2. Fournisseur d'excursions culturelles
  3. Agence d'excursions
  4. Voyagiste
  5. Attraction touristique

Écrit par l'entreprise

City Unscripted is a different kind of city experience. Instead of fixed itineraries and crowded group tours, we pair you with a local host who shapes the day around you — your pace, your interests, and the things you actually want to see. Our hosts aren't tour guides reading from a script. They're passionate locals showing you their city the way they'd show a friend visiting for the weekend. The iconic landmarks, yes — but also the neighbourhoods, cafés, and stories you'd only find with someone who genuinely lives there. Every experience is private and built around you. Tell us a bit about what you're curious about, and your host takes it from there. No two days look the same, because no two guests do either. If you're after something more personal than a standard tour and more structured than going it alone — that's us.

Why travelers choose City Unscripted

Écrit par l'entreprise

Personalized experiences hosted by locals
City Unscripted isn't a traditional tour company. Every experience is tailored to your interests and hosted by a local who shares the city they love through stories, hidden gems, culture, and everyday life. It's like exploring with a knowledgeable friend, not following a script.

Book with confidence with City Unscripted

Free Cancellation • 24/7 Human Support

Enjoy complete peace of mind when booking with City Unscripted. We offer a free cancellation up to 24 hours before your experience, and 24/7 support from a real human team with responses in under 10 minutes for urgent enquiries. From booking to experience day, we're here whenever you need us.

Coordonnées de contact

A different kind of City Experience

No scripts. No groups. Just a day shaped around you.

4,6

Excellent

TrustScore 4.5 sur 5

71 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

Excellent tour in Hong Kong

We had a 5 star, no 10 star experience with the company along with Albert in Hong Kong when using City Unscripted. We opted for a full day private tour of the city. Albert was early to pick us up directly from our hotel, and really gave us a truly memorable experience. What I liked the most was before our arrival, they were regularly in touch and asked questions to ensure we received the experience we were looking for. I can't recommend them enough and we had no issues whatsoever. Oh, and if you are lucky enough to get Albert as your guide, he doubles as your photographer at ALL the spots. Also I must note that he is a treasure trove of knowledge and we learned so much!

1 janvier 2026
Noté 5 sur 5 étoiles

Our guide Stefan was extremely…

Our guide Stefan was extremely knowledgeable about the history of Sweden and Stockholm. He was very well organized and our tour was superb. We began walking through the government and royal buildings to Gamla Stan. Stefan was very caring and got us back to our ship with the obstacles of the Marathon. Stefan is a very intelligent teacher, and we gained a huge amount.

30 mai 2026
Noté 5 sur 5 étoiles

Our tour Nagasaki with your tour guide…

Our tour Nagasaki with your tour guide Yuri was exceptional. It was more than we expected. Yuri was a lovely young lady with beautiful manners and full of very interesting knowledge. Yuri took us where we wanted to go via transport and madd it easy for us. Your updates and contact prior to the tour was helpful and made me comfortable knowing all was going as planned. I would recommend your company to anyone wanting to do any type of tour with you based on our experience.

24 mai 2026
Noté 5 sur 5 étoiles

Outstanding tour

The guide was incredibly flexible, informative, and creative when coming up with suggestions on where to go based on my interesting in scenery, history, culture, and hidden gems. While there were some communication issues those were resolved and the tour was excellent.

22 mai 2026
Noté 4 sur 5 étoiles

Great experience

Our guide was very knowledgeable and informative. He was rather serious while we are definitely are more frivolous group. It was somewhat difficult for him to work with walking limitations we discovered as we walked. We had not realized how difficult cobblestones would be on one person so needed to change his original plan. Which he did and was helpful in pointing out ways to see more. The service overall, from booking to planning, wad excellent.

15 mai 2026
Noté 5 sur 5 étoiles

Great Kyoto Walking Tour with Milo

We enjoyed our Kyoto walking tour with Milo. He very quickly diagnosed our group’s interests and adapted the tour to best suit our interests and needs. He was engaging and informative and gave us great recommendations to make the most out of our remaining time there. We would work with Milo again!

4 juin 2026
Noté 5 sur 5 étoiles

Awesome Guide

Our guide, Hiroe, gave us a perfect experience.
Booking the tour was also a smooth process.

19 mai 2026
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Réponse de City Unscripted

Hi Dennis,

We're happy to hear everything came together so smoothly! Thanks for choosing to explore with us, and we're delighted Hiroe helped make your time in the city such a memorable one.

Ruslan and the City Unscripted team

Noté 5 sur 5 étoiles

Fun, interesting, and educational

Our guide, Shin, was a joy to have as our guide. It was like walking with a friend who was proud of his home city, and to be able to show us around. We were very fortunate to have his deep local knowledge, as he took us to locations we could not have known to visit; with each one added unanticipated depth and context. Add in his knowledge of greater Japan, and it's history within the world, and you have a consummate guide.

21 mai 2026
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Réponse de City Unscripted

Hi Matt,

This is such a lovely description of what we hope every experience feels like. Exploring a city with someone who shares it with genuine pride makes all the difference, and we're so pleased Shin helped make your time there both memorable and meaningful!

Ruslan and the City Unscripted team

Noté 5 sur 5 étoiles
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Réponse de City Unscripted

Hi Susan,

A few words say it all! We're so pleased you had a great experience. Thank you for your review!

Ruslan and the City Unscripted team

Noté 2 sur 5 étoiles

Bit disappointed

The booking process was easy, and the guide contacted me in the lead up to confirm what I wanted from the private tour. Unfortunately, the tour itself was quite disappointing. I requested that we visit traditional parts of Tokyo and could it included visiting some places to eat. But the guide focused on cherry blossoms so much so that the guide became lost. We didn’t visit any cafes or eateries instead wondered what seem to be back streets most of the time. I provided a very detailed list of what I wanted in the tour. With more attention to my request and better knowledge of the area we were taken too, this could be a great experience.

5 mars 2026
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Réponse de City Unscripted

Hi Belinda,

We understand your disappointment and are sorry to hear the experience didn't meet the expectations set during the planning process.

Your feedback means a lot to us, and we're already looking at ways to better ensure guest requests and expectations are reflected throughout the day. We'd love the opportunity to provide a more fulfilling experience for you in the future.

Ruslan and the City Unscripted team

Noté 5 sur 5 étoiles

GREEN ZUK

We had an amazing tour and the green ZUK was such a bonus... tour guy super knowledgeable and fun. We highly recommend.

19 avril 2026
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Réponse de City Unscripted

Hi John,

What a brilliant review! We're so glad the experience left such a great impression, and it sounds like the green ZUK made the day even more memorable. Thanks for taking the time to share your feedback with us.

Ruslan and the City Unscripted team

Noté 5 sur 5 étoiles

The gentleman was very knowledgeable

The gentleman was very knowledgeable. Took us everywhere and kept it as fast or as slow as we needed it.

17 mai 2026
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Réponse de City Unscripted

Hi Richard,

It sounds like your host really understood how to make the day work for you. We're so glad you felt comfortable, well looked after, and able to enjoy the experience at your own pace!

Ruslan and the City Unscripted team

Noté 5 sur 5 étoiles

We had 17 experiences over a 29 day…

We had 17 experiences over a 29 day period throughout Italy. Only one guide was poor, all the others were exceptional. You helped create an unforgettable travel experience by firsthand encounters of people and places which we now have a personal connection with. Our lives have been enriched by not just knowledge but friends we formed along the way.

8 avril 2026
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Réponse de City Unscripted

Hi Bill,

This means a lot to us! Creating genuine connections with people and places is exactly what we hope for. Thank you for taking us along for the ride!

Ruslan and the City Unscripted team

Noté 3 sur 5 étoiles

The guide was very sweet and very nice…

The guide was very sweet and very nice but she was not as interactive as we would have hoped for . She answered our questions but I wish she had given more context to history and economics . I am not sure if she did not have the knowledge or if it was a cultural issue. We saw different parts of Bangkok but I wish we had more context to what we were looking at .

11 juin 2026
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Réponse de City Unscripted

Hi Fathima,

We're glad to hear you found your host kind and welcoming, but we're sorry the experience didn't provide the depth and context you were hoping for.

Your feedback is appreciated and will be shared with the team. While every host brings their own style, we want guests to leave feeling both connected to the city and enriched by the experience, and we'll continue working to ensure that balance is achieved.

Ruslan and the City Unscripted team

Noté 5 sur 5 étoiles

Our 4 day visit to Venice was organised…

Our 4 day visit to Venice was organised by Andrea, Travelcouncellors and it was superb, but was especially memorable by Maria, your guide .
Maria arrived promptly at our hotel, listened to what we wanted to see , which was not the tourist areas and we had a very informed and cheerful 2 hours learning about the history and development of the often unseen parts of the city . Maria guided us to St Mark's square , Rialto bridge etc and suggested ways in which we could see these in detail after she had finished. I cannot recommend her highly enough.

13 avril 2026
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Réponse de City Unscripted

Hi Joan,

This is lovely to read. It sounds like Maria helped you experience Venice in a way that felt personal and meaningful, and we're so happy she played a part in making your visit such a memorable one. Thank you for your kind words!!

Ruslan and the City Unscripted team

Noté 5 sur 5 étoiles

Fantastic experience

Fantastic experience. The guide (can't remember the name unfortunately was fantastic and showed me how to use the suica card, showed me some of the city and enjoyed it. I would recommend this walking tour of you are brand new to Japan and have no idea on what to do or where to go

31 mars 2026
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Réponse de City Unscripted

Hi Vincent,

We're so glad the experience helped you feel more confident navigating the city and settling into Japan. Thanks for taking the time to share your feedback with us!

Ruslan and the City Unscripted team

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