City Unscripted Avis 71

As a host in the UK, I have worked for City Unscripted for 7 years. They are so efficient and swift to communicate. The company works hard offering weekly training to all their hosts and always tries their utmost matching hosts and guests. City Unscripted is definitely a happy ‘family’ - I wouldn’t work for any other agency. They are the best!

City Unscripted is a wonderful tour company. I say this from experience working for a terrible company in Tokyo that did not treat its guides well. City Unscripted hires the best guides, has a fair system of distributing the work, makes sure the guides are rewarded for good reviews. City Unscripted will never ask its guides to ask tour guests for a review during the tour (yes, some tour companies in Japan coerce their guides to secure reviews during a tour).

As a host in Milan, I have been collaborating with City Unscripted since last year. I want to recommend this company because it is truly professional and high-level. They are always up to date on new trends, courses and are very dynamic. I work with other agencies, but this one is the best for me, thank you! Dani

I’m a host of City Unscripted in Mexico City. i’m not writing this review as a guest, but as an associate. My experience throughout years has been delightful, as I understand that the main objective of the agency is not to only have business and make a profit of it, but to manage to get the best experience for its customers.
This objective includes a stable schedule of training for all the hosts in the company which is intended to improve the skills and resources of each of us, hosts, to provide the best experience for our guests.
In any unexpected event in which we have to respond to any undesirable situation that affects our guests, the agency has customer attention service availability 24 hours a day to resolve in any arising issue.
My experience with any other guide in the agency is that we are all committed to providing the best service we can and make the experiences of our guests as delightful as it is for us.

The most exclusive and amazing tour ever!

They really know how to hire the best hosts and guides! I tried them in many European cities and always had perfect experiences. 5 stars !

Michael was terrific. Highly recommend.

Masay our tour guide today for a view of Kyoto was brilliant! He provided a professional expert and friendly delivery throughout our comprehensive walking around key areas of Kyoto. We would not have discovered the locations without Masay. Thank you to him and what a personal delivery he gave to us. First class for sure! Julie & Carl 26 May 2026.

Our guide Jan, was very friendly and informative. Related well to everyone on our tour. Great day discovering places we would never have found on our own. We really enjoyed our walking tour in Amsterdam.

Our guide Jay was very informative and helpful with Korea’s history and culture and gave great insight of Seoul’s past and current events. He was easy to understand and friendly during our private walking tour and a fantastic tour guide! He even met us at our hotel so we would not get lost even using Seoul’s many subways and transportation that made our destinations easier. It was a good 2 hour walk full of history and culture!

Company contacted me a few days before the tour (but weeks after the booking) telling me that, in effect, they couldn't find a host for our private tour. They asked if I could adjust my programme to accommodate them (with no options of availabilty given). I had no other time available so they told ME to cancel with Viator (through whom I booked)😡. I presume this was to preserve their "reputation"😇 and put the onus on me to do the cancellation🤬. I did so but it was a hassle. They've offered me a 50% discount on a future booking but I am not sure I can trust them !🤔
UPDATE 26th MAY: An "explanation" and apology was added as a response to my review which I can understand HOWEVER nothing connected to the fact that it was I who had to do the cancelling 🤷‍♂️🤷‍♂️.

Since we had no overview of the huge city of Tokyo, our tour guide suggested a route based on our wishes and interests. Everything worked out perfectly and the organization was excellent. We really enjoyed the tour and appreciated the helpful recommendations and flexibility. Thank you for the great experience!

Our last full day in Tokyo was our best memory of this city due to our tour with Sherilyn from City Unscripted. Although we had seen many of the Tokyo tourist oriented locations previously with another tour company, Sherilyn provided us with a unique experience that we will treasure.
Prior to leaving for Japan, Sherilyn had made contact with us, and based on our preferences, had suggested some places we might want to see. She also helped describe how the trains operated and how we could get a pass to pay for them. This was invaluable and helped ease our concerns on getting around cities in Japan. The night before we met up with her, Sherilyn further customised the tour based on what places we had already visited.
Our tour with Sherilyn covered many off the beaten trail places giving us an insight into how the people of Tokyo lived. She had selected stops for refreshments that catered to our vegetarian preferences including a very small tea shop that served a fermented rice beverage that became our quintessential Japanese experience. We also visited shrines and temples that were not overrun with many tourists which helped touch on their serene atmosphere.
Sherilyn was a very warm and friendly person and shared information about herself and her family that helped us better understand life in Japan. Over the eight hours we spent with her, she became more of a friend and less a guide.

Excellent communication with the company, and absolutely wonderful guide (Indira) - highly recommend this experience.
We got a terrific balance between the expected "must see" sites and more under the radar bits that really made it a thoroughly enjoyable walking tour

Joel has a great knowledge od Munich and its history - we had a very interesting and informative three hours with him.

The company matched our personalities with the host, which really made the whole process seamless.
The host took the time to really listen to what we would like to do and see during our experience. Everything was amazing from start to finish. I would recommend City Unscripted if you really want to have a wonderful experience and not just another walking tour. Making memories this way is so much better

If you want to experience the hidden and non-touristy Bangkok, then go with City Unscripted!
Our host Kat made us forget about the chaotic capital by taking us to a peaceful cruise in the canals where we could enjoy stunning temples and local houses, as well as the giant golden Buddha statue. During the cruise Kat was really great in explaining us the local lifestyle, culture and history and she was always open to answer all the questions with her contagious smile.
After the cruise she took us to a urban natural oasis where (believe me!) we didn’t feel like being in such a chaotic city and were we ate the best pad thai we had in Thailand.
Shout out to Kat, we’ll come back!

My friend, our kids and I visited Budapest this this Easter and we were hosted by Lorinc and he was really awesome! We asked him to show us places that are not the main tourist sites and we discovered the best playground ever and a part of the city that had a tiny entry in our Lonely Planet Guide, so we would not have visited it and it would have been a shame! Lorinc was super nice and so knowledgeable so we really got great historical context, in a non-boring way. He also gave us great recommendations for places to eat and a secret teahouse that we really loved! 100% recommend seeing Budapest with Lorinc!

Very poor experience.
Booked through Viator.
All confirmed. Filled in pre host allocation questionnaire. Confirmed receipt. Allocated Host. Received emails from host to confirm everything..
Then 14 hours before start of the tour received messages saying unable to find a host. Would I like to find another host on another date.. For info. I'm on a cruise with one day in this location... I obviously questioned this.. ultimately told host no longer available and tour now cancelled.. but they keep hold of my money for up to ten days.. does this add trust?

It was an amazing experience to walk through Munich with a very flexible host, who was completely accommodating to your needs and I’ve got heaps of knowledge in-details to certain intense history stuffs .
I Highly recommend him and the city unscripted team for a last minute change, easy as it comes .