civivi.co.uk Avis 

Whilst Civivi knives are fantastic quality and excellent value for money, civivi.co.uk should be avoided at all cost. I paid for a knife that was never arrived, I spoke to them twice (as they didn’t respond to any emails) and was told it was held by customs. 3 months later I tried to contact them but all of their phones were off and all of their email addresses came back as undeliverable. I started a claim through my credit card to get the money back and this company then disputed the claim. I’ve not heard anything from them since. AVOID!!

Ok, so we might have started with the wrong foot, but that was promptly fixed by the customer service team. Unfortunately the item I wanted didn't arrive on time for delivery, but we found a better knife on the same price, and I received next day. 100% will buy from them again.

I've had to give one star as I couldn't give nil. I placed an order and my money was taken but no product delivered or communication from them, despite chaser e-mails. I had to resolve it via bank charge-back.

My experience has been exactly the same as the three 1 star reviews, echoing that of Simon Frith. Ordered on the 6th, money left my account. Then nothing, so I chased it up to be told the item was out of stock. No refund offered just the same item but in a different format, which I said I didn’t want and could I have a refund. Waited until the 15th until I asked for a refund again, told it would be back in my account within 48hrs.

Nothing, chased it again today, said I was fed up with the BS and have opened a dispute via my bank. And here we are at 11pm on a Friday night and the refund has appeared in my bank literally minutes after I accused them of fraud and said I’d take it up with the bank.

They're a bunch of shysters and I’d avoid the headache of dealing with them. In fact any company that calls themselves Weapons Galore ought to be avoided. I thought I was dealing with Civivi.co.uk, not a company where you can buy ninja and zombie knives aimed at Walter Mitty type fantasists. This is the sort of company that gets genuine users of knives tarred with the same brush as street criminals

Ordered on the 21st December and having not had a dispatch notification emailed Jan 4th to ask when it would be sent. Got a response a couple of days later to say a member of the team would call next day, this didn't happen. Chased them up and they then phoned next day to tell me that the item was out of stock and not available for a week. I asked for a refund and was told it took 72 hours as it was 'automated'. Despite this being nonsense I thought just go with it. A week later and still no refund. Wrote another email to tell them it was poor customer service and unacceptable and they somehow managed to speed up the 'automated' process.
Really shabby.

This company is partnered with a company called weapons galore where they sell a lot of products. It is an untrustworthy site and I have not received the items I ordered and been given a refund and the communication is appalling. DO NOT ORDER FROM ANY OF THESE COMPANIES THE CUSTOMER SERVICE IS AWFUL. i still have not received the item or been given a refund to this day.

What a knife... Quick delivery

Awful experience. I ordered an £85 item and after a week there was no sign of it. I called the company and was told that checks were being carried out on certain items and mine was one of them, but it should be done by the end of that week. I said I would hold on and wait. Another week came and went, no item arrived. I called again to be told that the checks were still going on. I was disappointed that no courtesy call had been carried out to let me know that there would be a further delay. I then asked for a full refund. They agreed and said that it would be put through PayPal and would clear in 4-5 business days.
5 business days went and no refund was received. I called again and chased the refund. I was told that it would be "pushed through again on paypal". Miraculously, the next day a refund showed as pending on my PayPal account.
On the 4th business day, the refund went from pending to cancelled. I queried thus with PayPal and they advised that there was not sufficient funds in the sellers account for the refund to clear.
I again contacted the company to be told that they are having issues with PayPal and are closing their business with them. They offered a bank transfer for the refund, but as I was driving, I was unable to provide my card details, and said I would call back the following day.
When I called back, they said that they had resolved the PayPal issue and were putting through my refund again, and that i should see the refund processing that day or the next.
3 days passed and no sign of a refund. I called them twice through the day and go no answer. I felt like I was being dodged. I then called from a different number and the call was answered. I said that I have no refund and was very displeased with the service. I said that unless u received a refund within 2 working days, I will file a dispute with PayPal. He said to go ahead and do that. No apology or care that a month had passed since I first ordered the item.
Communication on their behalf was terrible and I would not recommend using this company.

Faultless Service.

I was slightly concerned about purchasing a £110 knife from an online company I had never used before. I called and spoke to a member of staff, and also emailed the main company inbox - and both times I was reassured and provided with all of the info I required.

I made the purchase (a Civivi Eleementum with Damascus blade and gold shred handles) and received my knife within just 2 days!!!! Superb service - and the tracking info I was given was spot on all the way too.
Could not have asked for a better experience.

The knife is beautiful and even better than I had hoped.

5 star performance from this company from start to finish.

If you're looking to purchase an expensive knife, these are the guys to go to.

A first class company making exemplary products. Faultless service. Well pleased.

I ordered the Cvivi Altus with Burgundy G10 handles which is my first Cvivi knife the blade is very sharp out of the box and the fit and finish is spot on. The service from cvivi.co.uk was excellent and prompt and they couldn’t be more helpful.

MY FIRST TIME PURCHASING FROM CIVIVI MUST SAY I COULDN'T BE MORE IMPRESSED NOT ONLY WITH THE SPEED OF DELIVERY AND CUSTOMER CARE BUT ALSO WITH THE QUALITY OF THE KNIVES I PURCHASED THE BACKLASH AND COGENT EXCELLENT PRICING AND GREAT QUALITY KNIVES WILL BY AGAIN FOR SURE.

Very Good service, I would buy from these again. Recent purchased 2 civivi elementum d2 very good product

Civivi ki-v knife purchased is a great little knife perfect for the pocket. Service from Civivi was also great.

Great quality knife. Arrived quickly and very easy to deal with (despite me giving the wing card details :-)

very easy process and received product quickly and efficiently
Knife is excellent , smooth opening action and feels great in the hand.
Very sharp OTB

one of the best knife in my collection. Thank you Civivi. You will have me as a loyal customer going forward.

Great product and great service. I am a happy customer

Great product marred by poor follow-up customer service: no response to an email request via the Civivi website asking for information about maintaining it.