Clarins Avis 257

I visited Clarins counter at Boots Silverburn today 29/4/26. I was met by Katie she was very pleasant and very knowledgeable will definitely be back.

I have experiened Eau Dynamisante faulty spray nozzle on last 4 or 5 bottles purchased. The atomizers on all stop working after a few months. I have used this item for over 30 years and I know I am not the only one who has had this issue ... why aren't Clarins fixing this problem???

I sent back the calm essential balm for a replacement, as the pump mechanism was not working properly, a common problem with this product as pointed out by many other customers. The product has since been taken off the Clarins website, but customer service got back to me today telling me they will send me the same faulty tube I returned to them back to me, because they tried it out thoroughly and found no issue with it. This is not only unhygienic, but shockingly dishonest. And now I cannot even share other customers' experiences as proof, because the product and its reviews convieniently disappeared from the website.

Awful customer service. Still waiting for refund.

I’m completely fed up with this product. I love it, but every single bottle I’ve bought in the last 3 years, has an atomiser that stops working.
The second time it stopped it was a massive rigmarole trying to get a replacement spray.
Having to get proof of purchase etc as if I’d be trying to get a spare spray thingy.

I visited House of Fraser in Manchester to purchase my usual foundation to find it is a finished line. Make up is not an area I am confident in so when I was greeted by Laura on the Clarins counter I felt relieved with her knowledge of both the original product I wanted and the new product replacing it. Laura took the time to find out what I wanted/needed and gave me a complete makeover from serum to concealer, something I have never felt comfortable with. Thank you for your patience and time Laura.

I do have a long standing relationship with Clarins but their online website/app is awful to use. There are constant issues and I’ve waited over a week to hear back from customer service about a problem with my basket not being able to check out. But, they don’t stop sending you junk emails to buy. On a rare occasion when you can buy off the website then there’s no sample products sent. Depending on who is working at the Boots branches it can be equally robotic and lastly I developed a long standing eye rash with the eye make up remover. Avoid buying that . The most popular products are almost always out of stock in stores too and again, I’ve never got any of these minis they claim to give out no matter how much I buy.

Like many others before me, awful customer service for mid to bad products that are inexplicably expensive. Never again!

Firstly, I want to say that I love the brand, I would by even without assistance. However, I like to be advised by the sale associate considering she should be the expert.
I visited Boots Brent Cross and I was attracted by the discount on the occasion of Mother’s Day. The sale associate did not approached me at all. When I asked about prices and details of products she had a totally not interest in assisting me and increasing the chance to make a purchase. I only purchased the item because the discount and Boots points.

I contacted clarins because I was deeply disappointed with the courier used to deliver my parcel. I gave lots of information as to why I was unhappy and asked for a refund and got a simple, robotic, non human response. To Clarins you’re just a number, they don’t care about the individual or anything that I told them, in fact they didn’t even acknowledge anything I said.

I have spent a lot of money over the years on Clarins and felt quite loyal to them as a brand and the email I received proved I shouldn’t have ever bothered. Will definitely be taking my business and loyalty elsewhere because the one time I ask for assistance I am ignored, not happening again!

I visitedI Clarin's make up and skin care counter at The Mall at Cribbs Causeway (Bristol BS34 5QU) today and would like to express my sincere appreciation for Emma at the Clarins counter for her outstanding customer care skills.
From the moment I approached the counter, Emma recognised me as a returning customer, which immediately made me feel valued and remembered. That personal touch truly sets her apart.
I had come in to exchange a product that unfortunately hadn’t worked for me, and Emma handled the situation with incredible professionalism, patience, and compassion. She listened carefully to my concerns without rushing me and used her in-depth product knowledge to guide me towards a much more suitable alternative. Her problem-solving skills were amazing and she didn’t just offer a replacement, she thoughtfully ensured I left with something that genuinely met my needs.
In addition, she went above and beyond by assisting me with my John Lewis & Partners membership, ensuring I benefited fully from my future purchases. That extra step was greatly appreciated and demonstrated her commitment to excellent customer care.
I left the counter feeling incredibly valued, genuinely cared for and with a big smile on my face. Emma’s warmth, expertise, and exceptional customer service deserve immense praise and recognition. She is a true asset to the Clarins team.
I very much look forward to returning to Emma for future purchases.

Again a sensitive skin moisturiser discontinued with no contact to customers who have ordered in the past. I’m through with Clarins now, not helped by their hopeless chat bot

I've always used Clarins instant eye make up remover but since the first use of a new bottle I purchased I've had eye issues.
Firstly a blocked oil duct, now for the past six weeks a rash on the outer corner of my eye that's spreading.
I've seen three doctors, tried two types of antibiotics, steroid cream but now have been referred to a Dermatologist at the hospital!

This has caused so much anxiety and stress, i'd recommend being VERY cautious of any new bottles of this product...could be contamination or a change of ingredients.
Obviously I didn't patch test as I have used this for years.

Finally I am writing this review for the beautiful Alaina. I always have a lovely experience at Clarins Beauty in Ashford with Alaina. Alaina was extremely friendly and welcoming from the moment I arrived. Her customer service is excellent, she took the time to listen and always gives me very helpful, honest advice tailored to my needs. She made the whole experience feel relaxed and personal. Alaina is a real credit to the Clarins team. Thank you for your wonderful service!

A similar experience to lots of others who have posted - two bottles of eau dynamisante perfume that failed in quick succession. A lady on the John Lewis counter told me it was a widespread fault and gave me a new atomiser head which I was delighted to think would solve the problem but that quickly failed too. I wrote to customer services to ask for a replacement product - they initially said “as you would expect, all Clarins packaging is manufactured from quality materials and is subject to stringent quality controls at the point of manufacture, however, I would like to thank you for your valuable feedback”. When I told them I was aware of the full story they offered to send a replacement gold atomiser cap, which no doubt will quickly stop working too. I feel very frustrated that Clarins are not taking more responsibility for selling faulty merchandise.

One Star is too high. Zero service. Impossible to get a resolution. Repeated failures using the Clarins app. Customer service unable to help in any way. Most frustrating organisation to order products from. Wasted hours getting nowhere. Trying to use a voucher otherwise I would go to a local store. Email messages to their contact us team not responded to.

5* products backed up by 1* non existent understaffed customer service. Be warned, if you have an issue they do not EVER answer the phone. Emails are ignored gor days/weeks. Charged me £8 for next day dlivery guaranteed before 12.30, package arrived 24 hours later.

As with other complainants, my wife now has 3 Eau Dynamisante 100ml fragrance bottles where the atomiser stopped working after a very short while. The extra ones were bought expecting the atomiser to work so the fragrance could be decanted from the non-working ones. No outcome following a call with Customer Services and no reply to an email sent 2 months ago. This product currently retails at £44 on the Clarins uk website. I have seen reviews from other parts of the world highlighting the same problem. This is obviously a serious production issue which is being ignored by Clarins, a shameful situation.

Third bottle of eau dynamisante where the atomiser has failed when around 3/4 contents remain. Assured by retailer fault resolved on purchasing most recent bottle - which failed in about 6 weeks. Hugely time consuming to deal with customer service to get a replacement nozzle (which also failed within weeks). Massively annoyed as around £100 spent for £15 worth of scent. Avoid!