Classic Cottages Avis 643

TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We had a wonderful stay at this cottage, it was perfect for us and Nicky was extremely friendly and helpful. We had a lovely stay, did some amazing walks from the book in the cottage and enjoyed being... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Just returned from a stay here with my children and grandchildren (plus dogs). Didn’t want to leave. Absolutely stunning property with everything you can think of at hand. Location is just perfect... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Loved this experience, we had a lovely time away and loved every minute . Loved the personal touches , especially the bubbly and chocolates , went down well with the mrs chilling in the tub , than... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was a last minute booking for us, this was a great experience. Disabled friendly ( one step into shower) wide and spacious throughout. Garden is secure for your children and pets. Great touch... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Cottage
  2. Maison de vacances
  3. Agence de location de maisons de vacances
  4. Location de vacances

Informations provenant de diverses sources externes

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

643 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

Alpaca hideaway Tiverton

The alpaca hideaway offered us a unique experience. We were given privacy, in a beautifully maintained shephards hut. Tea, coffee, milk, towels, shower gel, shampoo and conditioner all supplied. The hut was clean, and warm, there was a microwave, a small toaster, and kettle supplied. The hot tub was clean, and was prepared before our arrival, and we had wood available ( at a small extra cost) for another hot tub while we were there. The views are stunning, added to by the lovely alpacas in the field with us. They were very quiet, curious creatures that made the stay so special. We have already booked to go back again in a few weeks,for longer!

13 juin 2025
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Réponse de Classic Cottages

It sounds perfect! We are so glad you enjoyed your time there. Thanks for the review. Classic Cottages

Noté 5 sur 5 étoiles

Excellent locations and likewise…

Excellent locations and likewise service.

31 mai 2025
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Réponse de Classic Cottages

We were very glad to be able to help and hopefully we can look forward to seeing you again. Thanks for the review. The Classic team

Noté 1 sur 5 étoiles

Hopeless

have been booking with them for years in the isle of wight. Hopeless customer service, its 'always the customers issue' and little empathy. not impressive at all

12 août 2024
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Réponse de Classic Cottages

We hope that after the many bookings you have had through us, you will have experienced our genuine care for customers. We will always try to do everything that we can to help, be as flexible as we can be, and understanding to changes in personal circumstances. However, we must still work within the booking conditions and requirements of the owners, and in this case, we were not able to extend the balance payment date any longer than we already had. We are sorry that we were not able to help any further and for the disappointment this has clearly caused. Classic Cottages

Noté 5 sur 5 étoiles

Woolacombe

Good company to book with kept us updated at all times can’t fault our experience with them thank you Classic Cottages

31 mai 2025
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Réponse de Classic Cottages

Thanks for your review. We are glad you enjoyed it. Classic Cottages

Noté 2 sur 5 étoiles

Don't expect a response.

Booked a week in a cottage in Longborough through this company. There were issues with the property I contacted them about and they didn't even have the courtesy to reply. The property, Bank Cottage, was somewhere I had stayed in previously through a different agent with an altogether different approach.

31 mars 2025
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Réponse de Classic Cottages

We are so sorry to hear of this. Sadly, having checked through our emails, we have not received anything from you. We would like to reassure you that we would always do everything possible to assist guests in resolving any issue whilst on holiday. Had we been aware at the time, we would have been in touch straight away to see how we could help. We can see that you have sent in a questionnaire response since, but we hope that you can understand that we have to prioritise issues raised by guests in situ over feedback following a stay, so there can sometimes be a bit of a delay in replying to questionnaire feedback. We do hope that you still had a nice time time and thank you for taking the time to contact us. Classic Cottages

Noté 5 sur 5 étoiles

Orchard Lee Cottage

Orchard Lee Cottage, Musbury. The company is: Classic Cottages. Excellently furnished, decorated, and dog friendly, with large bedrooms and new en suite bathrooms. . Tranquil village location, near country pub and scenic coastal walks. Surrounded by wildlife gardens, in a historic village Little extra details such as welcome supply of fresh scones, cream, jam and bottle of wine. Freshly picked garden flowers in a vase. Lots of guide books, modern kitchen equipment and comfy lounge furniture. Fully recommend this company and this cottage!

2 juin 2025
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Réponse de Classic Cottages

We are delighted to hear you enjoyed your stay and we were glad to have been able to help with your booking. Thanks for the review. Classic Cottages

Noté 5 sur 5 étoiles

Highly recommend this property and Classic Cottages

We stayed at Great Ash Barn near Crediton, Devon. Booked through Classic Cottages.

The property was everything we wanted and more, the views over the countryside incorporating the calves, ducks, hens and pigmy goats were beautiful. The hosts were absolutely lovely, nothing was too much trouble, they ensured our stay was a memorable one. Everything for the dogs had been thought of, it was a true holiday for them too and we took advantage of the dog shower to freshen them up.

It is a perfect base to explore the whole of Devon and the west of Dorset, I even got used to the narrow country roads, it all adds to the experience.

I would highly recommend staying at this beautiful house, you will truly have a memorable holiday that you will want to return to.

Classic Cottages are a great company to book through, this is our 2nd time using them and I can say it is a real pleasure to deal with them.

We booked through Sykes Cottages in the past but found them horrendous to deal with when we had a problem so vowed never to use them again.

I would highly recommend Classic Cottages

9 mai 2025
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Réponse de Classic Cottages

Thank you so much for your review. We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. Classic Cottages

Noté 5 sur 5 étoiles

Super holiday at The Neptune apartment at Westward Ho

The Neptune apartment at Westward Ho! was excellent. You did not want for anything. Within walking distance to shops, restaurants and tea shops or just walking around the area with stunning views. The car was locked in a secure garage which was a bonus and security of the building was excellent, you felt very safe.

17 mai 2025
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Réponse de Classic Cottages

It sounds like you had a great time. Thanks for sharing your review. Classic Cottages

Noté 5 sur 5 étoiles

Fantastic property in a superb location…

Fantastic property in a superb location and really relaxing. Immaculate and clean. No pub in walkable distance but Cornish Arms 2 miles away. White Hart inn super friendly and food good!

16 mai 2025
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Réponse de Classic Cottages

Thank you so much for your review and we are glad to hear that you enjoyed the property and the area. Classic Customer Support

Noté 5 sur 5 étoiles

Stunning house and location

The house was beautiful and very comfortable. The website was very easy to navigate and book our stay.

14 mai 2025
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Réponse de Classic Cottages

We are so glad that you enjoyed the property and found the booking process nice and easy. Thanks for your feedback. Classic Customer Support

Noté 1 sur 5 étoiles

Classic Cottages care more about money than people's experiences

We have used Classic Cottages for many years. But not anymore after our experience. We went to a beautiful cottage and there was an issue with an important part of it. In fact, we booked the cottage because of what it offered and paid over £1000 to stay there. When complaining to CC, they did try to find ways to remedy the problem but there just wasn't a solution. When I asked for a refund of sorts or a good will gesture, they refused, along with the owner of the cottage. I have had negative experiences with other companies and when this has occurred, they have tried to make up for what has happened, but not CC. They are all about making money and though they appear to care, they care more about profit. And you notice here that they try to make themselves look pure as the driven snow and oh so nicely responding to everyone who writes a negative review. But this is just to protect their reputation. It is not authentic. They are not authentic and honourable. They just don't want their reputation sullied and people not to use them.
The way they advertise cottages is exaggerated very carefully, to lure you to buy a holiday. The cottages are rarely as good as their words.
Don't use them. There are other holiday companies.

3 mai 2025
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Réponse de Classic Cottages

We are so sorry to hear that after many years of very positive experiences, you will not be booking with us again. We hope that over the years you will have seen and experienced the genuine care that we have for customers. We tried to assist as much as we could in the circumstances, however, we are not able to obtain refunds from owners for a room that is fulfilling its purpose and design.
Sunrooms are designed to be a light and warm space, and whilst the windows are non-opening (as pictured on the website), the doors are there to keep it ventilated and manage the temperature. We can understand why having the doors open, may not have suited your needs, having a dog who you were concerned could escape through hedges in the garden. However, we picture the fixed windows, the doors from the sunroom, and include many photos of the garden, in the aim of providing information for guests to make an informed choice about whether a property will suit their parties needs. We understand that you are upset at feeling that you couldn’t use this key area of the property, but we would like to reassure you that guest experience is our top priority, and if there was anything further that we could have realistically done, we would have. However, we can’t obtain a refund from owners when all facilities at a property are available, as advertised and fulfilling their designed function. We are genuinely saddened to hear that this has affected your confidence in us. Classic Customer Support

Noté 5 sur 5 étoiles

First time using this company

First time using this company. Will def use again. Property home cottage in St Byran was beautiful. Communication with company was excellent and easy to book.

27 avril 2025
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Réponse de Classic Cottages

We were very glad to be able to help and look forward to seeing you again. Thanks for the review. The Classic team

Noté 5 sur 5 étoiles

The Studio (Cottage) Park Farm Near Ryde IOW

The Studio (Cottage) is a modern twist on rustic charm. The owners have created one room accommodation which is just perfect for a short stay, or weekend away located in stunning countryside.

Complete ease of unloading/loading your vehicle as the property is a few steps away. It has up to date appliances that cover your every need. Luxury bath towels in plentiful supply and a welcome pack that includes a lovely vase of freshly cut roses.

Extra lighting using delicate LED's add a romantic feel. We loved it.

Alan & Helen Morris (May 2025)

1 mai 2025
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Réponse de Classic Cottages

We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. Classic Cottages

Noté 5 sur 5 étoiles

First time using Classic Cottages but certainly not the last time

This was our first time booking with Classic Cottages and for our next holiday in the UK we will certainly use them again.
Very straightforward and easy booking, from looking at the easy to navigate website, to asking some additional questions to finally booking Pook's Hill Cottage in Holcombe/Dawlish.

25 avril 2025
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Réponse de Classic Cottages

Thanks so much for the lovely review and we hope you enjoyed Pook's Hill Cottage. Classic Cottages

Noté 5 sur 5 étoiles

Fabulous Accommodation Every Time

We have been using Classic Cottages for the past 5 years and they are our go-to for all our holidays in Devon and Cornwall. We have never been let down. Every property we have stayed in has exceeded our expectations for comfort and convenience: our favourites being Puckey's Forge, The Lookout, The Old Sunday School, Trevoole Old Manor...

It's a far superior service to AirBnB, you really can't go wrong with them! We're looking forward to our next stay at Christmas :)

11 avril 2025
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Réponse de Classic Cottages

We're so pleased to have been able to help with your holidays over the last five years - thanks so much for sharing your experience. Classic Cottages

Noté 1 sur 5 étoiles

Deeply disappointed, upset and out of pocket!

Deeply disappointed, upset and out of pocket at St. Giles Cottage, Sidbury.
My husband and I booked a week's holiday at St. Giles Cottage, Sidbury. We have no idea if the cottage is good or not because we were not able to park safely at this cottage. We returned home the same day, losing money on the cottage itself as well as various tickets we had pre-booked for excursions and day trips in the area.
We have a medium size SUV and the tiny parking space at the rear of the cottage was out of the question. We did try. But the alternative offered was a passing space on the road just outside the cottage. This was both dangerous and inadequate for our size car.
We did try to park there, but there was no room on the passenger side to get out of the car and other cars were passing us by within about 5 cm of our car wing mirrors. It was completely inappropriate and inadequately described by Classic Cottages.

We returned home having rung the Classic Cottages emergency helpline. We were told that others had parked in the spaces successfully. One suggestion, after they spoke with the owner of the cottage was that we should drop our suitcases at the cottage and park in the nearby carpark. This was most unhelpful since there was a limit on parking time there We are both in our mid sixties and not able to carry heavy bags for long distances.
If you do decide to stay at St. Giles, please be aware of the limitations in the parking spaces it offers. We would never have selected this cottage had it been adequately described.
After reading the reply from Classic Cottages, my husband and I both feel strongly that the description should categorically state that the parking at St.Giles cottage is not suitable for a small SUV.

25 avril 2025
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Réponse de Classic Cottages

We are really sorry if this was not what you had expected as we genuinely want for every customer to have the best experience possible. With that in mind, we work hard to ensure that the website photos and descriptions allow customers to make an informed decision about whether a property will suit their needs and expectations.
We include a close-up photo of the parking space and another from a distance to show the size of the space and angle that the space would need to be approached, as well as a statement in the description that details ‘Private parking for 1 small car and parking on road for 1 car’.
Whilst we try to do everything possible to help when a guest is not completely satisfied with something at a property, in this instance we do not feel that we could make it any clearer that the parking space would not be suitable for a medium sized SUV.
We tried to find a solution by suggesting the nearby car park, which was a 1-minute drive away (4-minute walk). We can understand why this would not be suitable for you personally, however, under the circumstances, with it being as advertised, we are unable to cancel the booking and offer a refund from the property owner.
We are saddened to hear that you will not be continuing with the rest of your booking. Classic Customer Support

Noté 5 sur 5 étoiles

Great company- and lovely cottage we…

Great company- and lovely cottage we stayed in in Cornwall in April 2025. Good standard and comfortable and clean, highly recommend

21 avril 2025
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Réponse de Classic Cottages

Thank you so much for your review and we are glad to hear that you enjoyed the cottage. Classic Customer Support

Noté 5 sur 5 étoiles

Houseboat Fortune holiday

From booking to start of holiday everything was straightforward. The description of our houseboat “Fortune” was accurate but even better when we actually arrived and saw it for ourselves. We stayed in Bembridge Harbour and the views were lovely. Last year we stayed in a cottage in Bembridge which has left us with very fond memories also.

12 avril 2025
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Réponse de Classic Cottages

We are so glad to hear you liked 'Fortune' and enjoyed another stay in Bembridge. Hopefully we will see you back there again soon. Classic Customer Support

Noté 5 sur 5 étoiles

Great first time experience …

First time we have used Classic Cottages and we were very happy with our choice of a Devon hideaway, it was exactly as described on the website and it exceeded our expectations!
Communication was good both from the hosts and Classic Cottages, we would definitely use Classic Cottages again

4 avril 2025
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Réponse de Classic Cottages

Thanks so much for the lovely review and we are glad to hear that you found the property, website descriptions and communication to be good. We do try our best! Hopefully we can look forward to helping you again in the future. Classic Customer Support

Noté 5 sur 5 étoiles

Everything was amazing

Everything was amazing, perfect little hideaway whilst also being in a great location to explore Cornwall. The owners were so lovely, I couldn’t recommend it enough.

9 avril 2025
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Réponse de Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review. The Classic Team

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