Classic Cottages Avis 643

TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We had a wonderful stay at this cottage, it was perfect for us and Nicky was extremely friendly and helpful. We had a lovely stay, did some amazing walks from the book in the cottage and enjoyed being... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Just returned from a stay here with my children and grandchildren (plus dogs). Didn’t want to leave. Absolutely stunning property with everything you can think of at hand. Location is just perfect... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Loved this experience, we had a lovely time away and loved every minute . Loved the personal touches , especially the bubbly and chocolates , went down well with the mrs chilling in the tub , than... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was a last minute booking for us, this was a great experience. Disabled friendly ( one step into shower) wide and spacious throughout. Garden is secure for your children and pets. Great touch... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Cottage
  2. Maison de vacances
  3. Agence de location de maisons de vacances
  4. Location de vacances

Informations provenant de diverses sources externes

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

643 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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Noté 5 sur 5 étoiles

Perfect stays with Classic cottages

We have stayed in a good number of cottages (10+) mostly in Cornwall and a couple in Devon with Classic cottages, not once have we been disappointed, our lastest stay in Falmouth was perfect as always.

18 avril 2026
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Réponse de Classic Cottages

Hi Thomas, thanks for taking the time to leave a review, and for being such a loyal customer. We look forward to seeing you again 😊 Classic Cottages

Noté 5 sur 5 étoiles

Lovely peaceful well equipped cottage

We had a wonderful stay at this cottage, it was perfect for us and Nicky was extremely friendly and helpful. We had a lovely stay, did some amazing walks from the book in the cottage and enjoyed being out in the Cornish countryside. Would highly recommend.

18 avril 2026
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Réponse de Classic Cottages

We are so pleased you enjoyed it. Thanks for the review. Classic Cottages

Noté 5 sur 5 étoiles

Loved this experience

Loved this experience, we had a lovely time away and loved every minute .

Loved the personal touches , especially the bubbly and chocolates , went down well with the mrs chilling in the tub , thankyou !

8 avril 2026
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Réponse de Classic Cottages

We are so pleased to hear this. Glad you had a great time. Classic Cottages

Noté 5 sur 5 étoiles

Highly recommend a stay here

Just returned from a stay here with my children and grandchildren (plus dogs).
Didn’t want to leave.
Absolutely stunning property with everything you can think of at hand.
Location is just perfect easy walking distance of beautiful beach and lots to see in terms of holiday towns.

3 avril 2026
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Réponse de Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review. The Classic Team

Noté 5 sur 5 étoiles

Last minute trip

Last minute trip. Super place, as advertised, great location. Garden was great. Does not have all the mod-cons, but that was fine for our family of 4 plus dog. Great value.

31 mars 2026
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Réponse de Classic Cottages

Thanks for you review. We are glad to hear you had a great break. Classic Cottages

Trustpilot examine cet avis conformément à notre procédure de signalement.

Noté 5 sur 5 étoiles

Happy customer review

Over the years I booked several cottages with this company. Their information and photos are usually very adequate and reliable so no surprises upon arrival. Furthermore I experienced several times that when there are issues that need to be addressed they respond quickly, friendly and with understanding (even in weekends or evenings) and do all they can to help and solve the problem. I really appreciate their service and this is my preferred booking agency

21 mars 2026
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Réponse de Classic Cottages

Thank you so much for your review and we are glad to have been able to help. We hope to see you back again soon. Classic Cottages

Noté 5 sur 5 étoiles

Booking through Classic Cottages was simple

Booking through Classic Cottages was simple, the website informative, and the staff extremely knowledgeable about their properties, which made the whole experience seamless from start to finish.

From the moment we arrived, Chapel Cottage felt warm, cosy, and incredibly welcoming. The front view is absolutely breathtaking and truly memorable. The cottage was spotlessly clean, and the fixtures and fittings were beautiful and clearly very well cared for, just the standard we appreciate in our own home. Every detail had been thoughtfully arranged, making our stay effortless and completely enjoyable.

4 mars 2026
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Réponse de Classic Cottages

Thank you for your lovely review. We are glad that Chapel Cottage was such a hit. Hopefully we will see you back there again soon. Classic Cottages

Noté 5 sur 5 étoiles

Professional and friendly service

Professional, friendly service from the team at Classic Cottages and a delightful stay in Cornwall

6 mars 2026
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Réponse de Classic Cottages

We are pleased to hear that you had a great stay. Thank you for your review. Classic Cottages

Noté 5 sur 5 étoiles

Tried and tested. Excellent company.

We have been using Classic Cottages for years and have always had excellent places to stay. The photos on the website and the descriptions are spot on and the quality of accommodation is fantastic.

20 février 2026
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Réponse de Classic Cottages

Thank you for your lovely review! We're so happy to see you've had yet another fantastic holiday with us. We're sure we'll see you soon again in the future! Classic Cottages

Noté 1 sur 5 étoiles

freezing cold cottage (Penmorfa) and poor service

Turned up for new year to a freezing cold cottage and with no wood or coal supplied for the burner.

We couldn't adjust the heating as it was being controlled by the owner over 200 miles away who for 18 hrs a day set the heating at 7 degrees.

It took repeated calls & texts to the local support and 24hr support numbers before 5 days later we got control of the heating.

In addition the description of the cottage (Penmorfa) couldn't have been further from accurate.

after returning home I complained to Classic cottages and was basically called a liar and was told there was fuel for the fire and the heating was sorted on the 3nd day.

the worst service from a holiday cottage company

27 décembre 2025
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Réponse de Classic Cottages

We were so sorry to hear of your disappointment. We would like to stress that we are not accusing you of lying. As third-party agents, we are a point of contact between owners and guests and can only relay information from the owners and their housekeeper to you, and vice versa. When passing on your request for compensation and your reasons, the owners did not agree a refund. They were certain a starter pack for the burner had been provided and disputed that your complaint about the heating was not acted on. They wanted to highlight that they adjusted the heating levels as soon as requested and had a message to confirm it was 25 degrees; then gave you full access and control of the app as soon as that was requested a couple of days later. Having not been a part of your conversation with the owner’s local support at the time, we are not siding with anyone, but cannot force the owner to offer a refund. We wanted to show that we were trying to assist as best as possible by offering a gesture from us (Classic Cottages), and we are sorry this only caused further upset. Classic Cottages

Noté 5 sur 5 étoiles

Fabulous properties

We have just had our 4th consecutive Christmas and New Year break with Classic Cottages.
We have stayed in 3 different properties and every 1 of them was lovely. We had no complaints about any of them.
We are so happy with Classic Cottages properties that we have already booked one for Christmas 2026

20 décembre 2025
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Réponse de Classic Cottages

We are so pleased to hear you enjoyed another Christmas break and look forward to seeing you back again for Christmas 2026. Classic Cottages

Noté 5 sur 5 étoiles

This cottage was the perfect place to enjoy Christmas

This cottage was the perfect place to spend Christmas. From the moment we arrived, the festive decorations and cosy atmosphere made it feel really special. The facilities were excellent and it was exceptionally well equipped, everything had been thought of, making it easy to settle in and enjoy the break. The location is ideal, and it offered fantastic value for money. We had such a relaxing stay and wouldn’t hesitate to book again.

22 décembre 2025
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Réponse de Classic Cottages

Thanks for taking the time to send in your review. It sounds like you had a brilliant Christmas break. We are so pleased you enjoyed it and we hope to see you back again soon. Classic Cottages

Noté 5 sur 5 étoiles

Great company for holiday rentals.

Great company. The website is easy to navigate.
The place we stayed was perfect exactly like the description on the website.
All communication about the stay was easy and quick and detailed.
Would definitely use them again.

20 décembre 2025
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Réponse de Classic Cottages

Thanks for the 5* review! We are so pleased you enjoyed it and we look forward to seeing you again. Classic Customer Support

Noté 5 sur 5 étoiles

Excellent communication and clear…

Excellent communication and clear instructions making booking and getting to property straight forward. Towyn Cottage in Abereiddy is exceptional.

Many thanks to the Joneses for such a thoughtful and generous welcome pack. Towyn Cottage is beautifully presented and clearly cared for, with high-quality furnishings, tasteful accessories, and a kitchen which is exceptionally well equipped, by making it a comfortable and practical home from home. Location perfect for local hikes especially to Portgain and star gazing. A treat to be so close to the sea. Thanks for giving us a great Xmas and the sun was out every day!

22 décembre 2025
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Réponse de Classic Cottages

We are so pleased you had such a fabulous time at Towyn Cottage. Thank you for the review. Classic Customer Support

Noté 3 sur 5 étoiles

Selective about what reviews they publish

Stayed at a property through Classic Cottages, which was chosen on the strength of reviews on their website, and their claim that they publish all guest reviews, good or bad. The stay was generally pleasant, but there were a few negative points, which I was surprised weren't mentioned in the reviews, or were glossed over.

After our stay, I wrote a detailed review, mostly positive, but providing more detail around the negative points that might put some people off. I'm certain that I didn't breach any of their guidelines (it wasn't rude, inaccurate, or anonymous). However two months after I submitted the review, they have yet to publish it. I can't be certain that it's because of the critical content in it, but that is my strong suspicion.

Sadly this means that I will be a lot less trusting of their property reviews in the future, and less inclined to book through them.

24 octobre 2025
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Réponse de Classic Cottages

We are so sorry to read that your chosen property was not all that you had hoped, and that the delay in your review going live on our website has left you questioning the honesty of the reviews on the website. We can completely understand this, but we would like to reassure you that we publish EVERY review submitted by guests, except on the very rare occasion they break the review guidelines. We work to get every review live as quickly as possible, but with our small team taking the time to read every piece of feedback and every review submitted by guests, and the need to obtain information from other departments in order to reply to the feedback, this can take a little time, especially during and for a while after peak weeks. If you would like to contact the customer support team on 01326 555 518 to pass on your details so that we can look at your review as a priority, we would be happy to do so. We are very sorry again for the delay. Classic Cottages

Noté 5 sur 5 étoiles

As always with Classic Cottages

As always with Classic Cottages, you get a great, personable service where you talk with real people and get informed and useful answers.
We really can't fault them- this is our 19th stay with them, spread over 12 different properties in 12 years. We've never had anything less than fantastic holidays in superb accommodation.
We really cannot recommend them highly enough -from the easy to use website, through the booking process, and the information ahead of (and during your) actual stay - the team at Classic Cottages are just superb.
We heartily recommend them.

22 novembre 2025
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Réponse de Classic Cottages

Thanks so much for this lovely review and for being such a loyal customer. We look forward to seeing you again next year. Classic Cottages

Noté 5 sur 5 étoiles

Exceptional Service and Beautiful Cottages

Classic Cottages deliver an outstanding holiday experience from start to finish. Their service is exceptional, efficient, friendly, and always responsive. Every detail of the booking process was handled smoothly, making the entire experience stress-free.

The cottages themselves are delightful: beautifully maintained, thoughtfully furnished, and set in stunning locations. It’s clear that Classic Cottages take great pride in the properties they represent and the experience they provide to guests.

We’ve been thoroughly impressed and wouldn’t hesitate to book with them again. Highly recommended.

24 octobre 2025
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Réponse de Classic Cottages

We are so glad to read that you have enjoyed the properties, service, and booking process. Thanks so much for the review and we hope to see you back again soon. Classic Cottages

Noté 5 sur 5 étoiles

Look no further!

Have used this company to book 2 holidays now and both have been superb houses in great locations and true to their descriptions. Good value and great communications.

25 octobre 2025
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Réponse de Classic Cottages

Thanks so much for the lovely review. We are glad you have enjoyed your last 2 properties and we hope we will see you back again. Classic Customer Support

Noté 5 sur 5 étoiles

Iva Cottage, 'Home-From-Home'

Iva Cottage is perfectly located in Fowey, a couple of minutes walk to the highest quality eateries, pubs, a perfect bakery and the beach.

This 'home-from-home' address has a contemporary bright interior with all the modern facilities you need away from home.

Looking forward to our next visit in 2026.

20 octobre 2025
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Réponse de Classic Cottages

Thanks for taking the time to leave a review. We look forward to seeing you again next year. Classic Cottages

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