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Lisez les avis des autres

Noté 1 sur 5 étoiles

We spent over $27,000 with clear.sale over the past 12 months and have virtually no chargeback reimbursements. We had a clear fraud incident and they denied our reimbursement claim. Since Experian bou... Voir plus

Noté 3 sur 5 étoiles

Resultados bons e poucos atritos Desde que iniciamos a parceria, temos tido resultados proveitosos com a ClearSale. Nos últimos meses tem sido um tanto quanto desgastante a aprovação errônea de ped... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Comunicação com a empresa é ótima, bem simples e fácil, porém a demora nas aprovações são um ponto ruim, além disso quando um pedido está em fila não conseguimos ter acesso aos dados o que dificulta c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Indispensável nos dias de hoje! Evitamos muitas fraudes e, apesar da demora na aprovação em alguns casos, acreditamos que uma venda boa é uma venda segura. O nível de tentativas de golpe é assustador... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de solution e-commerce
  2. Services aux entreprises

À propos de ClearSale

Écrit par l'entreprise

ClearSale offers the most complete ecommerce fraud protection, combining cutting-edge statistical technology with the world’s largest team of specialized fraud analysts for a balanced, comprehensive, real-world approach. Trusted by over 10,000 customers worldwide and touting a 99% retention rate, ClearSale is the first company to offer chargeback guarantees and the largest company focused on global card-not-present fraud prevention. ClearSale helps businesses prevent fraudulent chargebacks without interfering with the online shopping experience. As a result, clients can sell more, safely, even in dynamic or challenging international markets.
Protect your ecommerce, now.

Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

181 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,4

Tous les avis

(181)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Avoid ClearSale if you give care about…

Avoid ClearSale if you give care about your business.

From the first sales rep, until the last customer support representative, every single Company represenative lies to the customer so they hear what they want to hear.

1. The worst customer support - They take many days or weeks to answer simple questions about your account.

2. They claim they will reimburse your orders until later they claim they will not.

3. Shady and unethical sales practices but unexperienced and incompetent sales agents.

4. Obvious fraud gets regularly approved by Clear Sale.

Clear Sale is a waste your money and time. Thank God I demo'ed only two websites, I will bring my many dozens of sites to a competent Company who doesn't complicate and lie to their customers.

19 février 2021
Avis spontané
Logo de ClearSale

Réponse de ClearSale

We are saddened to hear you had such a negative experience with our Company. We are sad you were not able to experience the same level of service and satisfaction our customers are used to. Rest assured that ClearSale strives to provide the highest quality fraud prevention services to all our customers.

In order to help us better understand and rectify the issues you experienced with us, please send us an email at contact@clear.sale detailing your issues so we can conduct an internal investigation, or call us directly at +1 786 888 4584. Please share:

1) Please elaborate on what our “shady and unethical” sales practices are and which member of our sales team engaged in these practices. We at ClearSale do not condone any unlawful or unethical practices of any kind.
2) The names of Company representatives who lied to you and what these lies were.
3) Any emails with customer support or customer service ticket numbers we can use to trace your inquiries back to the appropriate members of our customer support team—they should not take days or weeks to answer simple questions.
4) Please elaborate on what you mean by “they claim they will reimburse your orders until later they claim they will not.” ClearSale does not offer this option. Our customers are either able to recover a portion (ClearSale Total Protection) of any losses or the entirety (ClearSale Total Guaranteed Protection) of any losses. There is no option available where customers do not recover anything if confirmed a fraud-related chargeback.
5) Specify which transactions ClearSale approved that were “obvious fraud.” We have worked hard over many years to create a successful fraud-prevention model to help our customers avoid the pitfalls associated with e-commerce, most notably online fraud. So, if you have discovered a vulnerability in our model where obvious fraud has gone unrecognized, please share this with us so we can improve.

I hope we are able to connect.

Best,
ClearSale Team

Noté 5 sur 5 étoiles

Fantastic Fraud Prevention Company

We have had a great experience with ClearSale and have used their service for many years across three businesses. They took the worry out of losing thousands to fraudsters and have always been there to help if ever we had any questions. I'd highly recommend ClearSale to any eCommerce store no matter how large or small.

13 novembre 2020
Avis spontané
Noté 1 sur 5 étoiles

Shady marketing practices...

If they would not spam people like me I would not be posting this. Got many emails all not asked for by a marketing campaign I didn't sign up for and asked 3 times to quit getting emails. Apparently they don't listen.

I replied to the emails sent every time to QUIT getting emails, so their response is false to this review. I am glad I may actually be off their marketing list now.

24 juin 2020
Avis spontané
Logo de ClearSale

Réponse de ClearSale

Jeff, we are sorry to hear about your negative experience with our marketing communications. Unfortunately, your requests to be removed from our list were never received. But anyway, I went ahead and opted you out of receiving e-mails from us. We are sincerely sorry for any inconvenience we might have caused you. Please let us know if you need further assistance.

Noté 5 sur 5 étoiles

We are at SistemmaCPAP have been using…

We are at SistemmaCPAP have been using ClearSale for a year now and are very happy. We do not have a lot of fraudulent transactions, but having peace of mind is awesome. Their response time improved significantly after 8-9 months and now our transactions are approved almost instantly. I like that I can contact them if I need to get a decision on the transaction that needs to be shipped right away.

1 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

I have been your Clearsale for the past…

I have been your Clearsale for the past few months now and to be honest, I am so happy with the service they provide and also I had some chergeback from the orders the approved but I got the full money back from ClearSale.

30 avril 2019
Avis spontané
Noté 5 sur 5 étoiles

As Advertised

They do exactly what they say they will do, and they do it quietly and efficiently.

24 avril 2019
Avis spontané
Noté 5 sur 5 étoiles

It is a great and inexpensive comfort…

It is a great and inexpensive comfort to have Clearsale operating in the background. Plus, when there appear to be resolvable issues with a would-be purchaser, their customer service is right on it to see if the transaction can be saved.

24 avril 2019
Avis spontané
Noté 4 sur 5 étoiles

Customer service is excellent

Customer service is excellent. Have to give it to their staff for promptly replying to emails and refunds etc.

Refund timing can be improved. Chargeback submitted this month have to wait till the end of next month before receiving the refunds. Would love if it's refunded on a case-by-case basis like Signifyd does.

23 avril 2019
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service ,Great…

Excellent Service ,Great Protection,reasonable pricing Well worth it They are stopping the Scammers! A must in todays Ecommerce World 100% Satisfied -Big Time Thumbs Up

23 avril 2019
Avis spontané
Noté 5 sur 5 étoiles

Great addition to our website

Great addition to our website. So.etine there ate so.e issues with integration, but the customer service response and results are excellent. I highly recommend Clearsale.

23 avril 2019
Avis spontané

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