CLEARAvis 

I was approached by a rep of this company at BWI airport to pass through security more quickly. Who would refuse? I should have. My passport was scanned and a photo taken. So far nothing weird. I signed nothing and never scanned or tapped or even took out my credit card yet there was a charge of $209 on my account! What in the world? Steer clear.

The customer service is horrible beyond words.
You can't talk to a person, ever. I've tried for days and just keep holding with a crap recording of the same recording that is like the Chinese Water Torture. The AI assistant doesn't work for crap either. It just says have to transfer you to a representative, it transfers to the hold line where it repeats every 7 seconds, literally!
Tried the online chat. It is the same. First it tries to route you through AI asst again, then says it can't help and will connect you to a person in chat. Then, just like on phone, no one ever responds over at least 30 minutes regardless of time of day.
I wanted to join my wife's and my accounts to avoid double billing which they never advised us before was happening. We figured it out by mistake.
This company is terrible.

I have no idea why anyone allows this absolute scam to operate in airports alongside TSA. The salespeople are slimy, essentially posing as if they are official security agents and directing people toward their line and away from the TSA precheck line. It's absolutely shameful. They don't even mention that you're being enrolled into something that will charge you money after 2 weeks, and intentionally don't send a confirmation email on your enrollment. Just a morally bankrupt company from top to bottom.

Does not work at all! No error messages, only collecting data, not taking a selfie. This is a scam!

While it can be nice to zip through lines at the airport, which was the main reason I got Clearme since 2017, the hassle with dealing with customer service if any issue arose was enough for me to recently cancel membership. For instance, they overbilled me after I decided to switch from the family plan to the individual plan. When I went on the website to fix the issue, it was impossible to find a live person to talk to, their chat feature was wholly unhelpful and basically gave you the runaround; there were no email contact given where you could directly send complaint. If they sent you an email, it was a no-reply email. Basically, you are SOL. How is that possible or even acceptable for a company that has a monopoly on airport clearance??? I cancelled my membership and I had to fight the overbilling through my bank.

Until they fix their issue with practically non-existent customer service, I refuse to sign up for Clearme again. Unfortunately, until they lose their airport clearance monopoly and until another company starts offering the same benefits with better customer service, Clearme will continue down this primrose path of contempt for their customer base.

We recently travelled to the US, and while going from LA to Las Vegas, we were directed to a different line by staff in official-looking uniforms because we had international passports. Unaware that Clearme is a private company, we followed their instructions, only becoming suspicious when they asked for a credit card. When we questioned it, we were assured there would be no charge and that it was a requirement.

A week after returning from our holiday, we discovered a charge of USD 207. After a frustrating back-and-forth with our bank to intercept and cancel this unauthorised transaction, we finally resolved it.

Avoid this service. I’m surprised they’re allowed to operate in airports.

Clear tried to charge a family member for a membership. My daughter was unaware of any membership. I was even notified if the charges. Canceling the charge wasn't easy. Don't trust this company.

Where do I start? I have been charged multiple times despite my actual subscription not expiring until December. They have set hours and several times will not have any representatives available during their own posted office hours. This is day 17 without getting a call back from their customer service number and the chat line has been "15mins" for the last three days. The last straw was when I showed up fro my TSA Pre-check Appointment, the lady was extremely extremely rude and despite having an appointment, kicked me out of the line and made me go to another terminal to pass through security nearly causing me to miss my flight (thanks to the Disabled Assistance staff). YOU OWE ME $398, AND I WANT MY MONEY NOW!!!!!!

When they talked me into signing up at the airport, (in May) they said, "$199 would be for me and two other people for 5 years. Then they walked myself and my husband through the line rapidly with no problems.

Now in September, when trying to use it, they tell me, "we both need to have an account"

I'd call this BAIT AND SWITCH from them.

had I known it would cost 199 for one and 129 for the other I would not have done it.

Now, I'm trying to get a complete refund, because they lied about the way it worked from the beginning.

Worst platform ever I been having issues with it for years as I am try to get a blue badge on LinkedIn and your stupid website never works correctly and you guys can't even keep your servers up and running all the time trump needs to shut you down.

Steer clear of this scam. Got railroaded into enrolling when I showed up for my TSA appointment Rep didn’t explain anything ( my fault for not seeking clarification) and enrolled me in Clear before TSA approval. At that point I was SOL as I was told it was too late to stop process. Took well over 1 1/2 hrs with the 18 yr old CLEAR agent to submit info and get finger prints inserted into “system.” Ive been waiting 2 months for approval. Was told my clear barcode is good for international flights and sporting events. Unless you fly VERY frequently… waste of $$. Would LOVE for a CLEAR rep to dispute my claim.

Again, they tried for the 3rd time to take $209 from my account even after I cancelled my subscription! Do I need to go to the airport and start telling people to not get sucked into Clearme when approached by these reps by the kiosk? It sucks that the company is operating right in the US!

I signed up for Clear in 2023, used it a few times at airports and generally had a good experience. After my year was up in 2024 I was due for renewal and I decided to cancel because my financial situation had changed and we knew that we would not be flying at all in the next year. No problem canceling, that went fine. Well here we are now in 2025, and all of a sudden I get a notification from my bank that Clear is trying to charge my card $334 for an annual membership. I think, "Well that's weird, but at least my card issuer stopped it" and don't worry too much. A few days later comes another text for an identical stopped charge from Clear. Now I'm annoyed, and decide the best way to deal with this is to have my card closed down and have my financial institution change the card number. That should prevent any further issues. This morning I woke up to another text... Clear has tried to charge the new card, and it hasn't even arrived in the mail yet and has not been activated! I didn't even know what my new card number was until getting the text! How the heck did Clear get my new card number before I did? When I signed up for Clear inside an airport, I figured if the TSA allowed them to be in there, this must be a safe and reputable company. Absolutely not, this situation is a violation of my personal financial information! Now I'm trying to reach Clear's customer service, and I can't get through to speak to anyone! Now I'm extremely concerned, and I feel violated. Clear has my SSN, my fingerprints, biometric scans from my eyes, and knows more information about my finacials than even I do. The virtual assistant on the website is no help, the customer service phone number leaves me on hold for eternity, and when I press 1 for a call back I'm promised to recieve a call within 1 business day but the call never comes. DO NOT SIGN UP WITH CLEAR! This company has absolutely no integrity!

I work in customer service. I've never left a bad review for any company ever, because I understand that minor snafus can happen and generally the company representatives will work with you to make things right to the best of their ability. But this situation is outrageous and people need to know... don't put yourself in the situation that I am now in. Just wait that extra few minutes in the line at the airport, it's worth the trouble that you will save for yourself later on.

DO NOT TRUST. RUN AWAY FROM THESE GUYS!!!
very similar to a scam! I am surprised how does Dulles airport allows these cons freely work there!
right before the gate this woman corners us asking if we have an American Express credit card or not. once we said yes, she says you don't need to stay in the line (there was no line!) come with me! we thought it's something between Amex and the airport. we ended up having all our cards, passports and other documents scanned which took longer than people who simply took the regular rout. at the end we were told that this a third party, there is a contract with a very high fee but we can cancel it within a month! funny thing is it could not be cancelled right away and we had to wait for a week or two!
these guys make their money by misinforming passengers right at the gate and count on them forget to cancel and the become another useless subscription!!! cancelation process was also a headache and time-consuming and complicated.

I have been trying for weeks to change my email address on the Clear account. Can't get anyone of the phone and have called multiple times. Once I got a person and they said I could do it myself online and hung up. I can't do it myself online, I have been trying. An agent of Clear has to do it. Do I have to go to the airport for this? Nuts, I love CLEAR but hate their customer service, it does NOT exist.

don’t know what to say other than they literally stole my money and offer no recourse. avoid

The customer support is non existent. This company is scamming customers by forcing them to add each family member individually thereby increasing their revenues and profits. While they advertise that a family member can be added for $125. There is no way to add them. No one picks up the phone and no one replies to an email.

Probably one of the worst businesses I have ever dealt with. From clueless and untrained agents at the airport, to interminable holds online and via phone (literally can’t talk to anyone), as well as promises that are not kept re: membership mis-charges, it’s literally unbelievable.

Fraudulent company. At the airport on the way to my gate, a Clear.com rep stopped me to promise a free trial that day for quicker security line, but took my cc assuring that it was for only confirming I was a valid potential customer and would NOT be charged. I asked three times to confirm my understanding of what the Clear rep said and that I would not be charged. She assured me each time, which proved to be lies. Turns out I was charged $199.00 to get into a different line on that one day. This company's execs should be in jail.

They are a piece of shit company that may be a part of a terrorist group trying to undermine our travel industry.