CLEARAvis 

I had a very frustrating experience with CLEAR. I signed up for a 14-day free trial at the airport and was told I would receive an email reminder to cancel before being charged — I never received it. After the trial, I canceled online and during a chat with a representative, I was offered two free months as a goodwill gesture, which I accepted. Despite this, CLEAR attempted to charge me $209.

On top of that, I waited over two hours trying to speak to a representative via chat, and still no one answered. All the times I used CLEAR, it was not faster at all — I was on the line the same amount of time as people who didn’t have CLEAR.

This process was stressful and confusing. Customer service was extremely slow, and billing communication was poor. CLEAR needs to improve their subscription policies, communication, and the actual speed of their service, because it did not live up to the promises made.

Please Read:

I am writing to make it absolutely clear how extremely dissatisfied and frustrated I am with the complete lack of professionalism I’ve experienced with the company CLEAR. 

I find it incredibly ironic that for a company like CLEAR, which claims to prioritize transparency and trust, there are virtually no legitimate outlets online, other than [ Trustpilot ], to leave feedback and/or a review. The only other potential option is through CLEAR’s website, which raises the question of whether critical reviews will ever see the light of day.

When my wife and I signed up, we were told we would receive an extended three-month "FREE" trial. Instead, CLEAR immediately debited our credit card for the cost of two memberships without disclosure or confirmation. Luckily, we are responsible stewards of our money and audit our accounts. Upon cancellation, CLEAR attempted to entice us with another, "FREE" extended three months free” offer, after already attempting that tactic once before. The audacity! 

We were told in writing that our refund would be issued within three to four business days. Out of caution, we were doing that audit thing with our accounts, only to find that no refund was ever issued. By the time we checked again, ten days had passed with no reimbursement. This is unacceptable. 

The way this situation has been handled is nothing short of unacceptable deception. It gives the impression that CLEAR's business operates on the assumption that customers won’t pay attention, won’t speak up, and can simply be lied to and taken advantage of. Let me be very clear: that could not be further from the truth.

CLEAR’s business practices are not just misleading, they are 100% dishonest and deeply concerning. They will automatically debit your account without providing confirmation or notice, add advertise and look you dead in the face like the representative did with me and my wife and say and I quote, "It is a FREE trial and you will not be charged what-so-ever, and if you chose to cancel before the 3 month trial finishes, you can do so," as we just wanted to try out the service. However, CLEAR expects you to uncover the charges on your own. I strongly urge anyone considering this service to monitor their account closely if they too were swindled to choose to sign up, I will never in good conscience recommend them, I repeat. I strongly recommend prospective customers to stand clear of CLEAR. 

I find it extremely annoying, disrespectful, and unprofessional that I, as a well paying customer, have been treated in this way. Not only was a great deal of information rushed through in a short time, leaving no real opportunity for proper communication, but the overall experience reflects a company culture that prioritizes cutting corners over providing the service and respect customers deserve.

This entire experience has been frustrating, and frankly, alarming. I will never be signing up for CLEAR again. Moving forward, I will only rely on  organizations that demonstrate exceptional character, accountability, transparency, and integrity.

Stay aware folks!
CHWHCO. 

Signed up because a friend in San Diego said it’s great. When I signed up in Las Vegas, it was great. My second time using it, i was departing SJC and I had to show my boarding pass and ID, even though I was told I wouldn’t need to because I’ll be in the system. Additionally, I would have gone through security faster if I went the normal TSA pre-check. Maybe my next experience will be better; for now, I don’t recommend it.

Complete scam. I was hustled in to purchasing this when traveling to italy. I was not told the total cost or that it was a subscription. Tried to cancel but could not. Charge still went through. Still trying to get a refund but it doesn't look good.

The lines at DIA are longer than TSA; the CSRs are rude; and, it's a rip off!

Your service is an absolute disgrace. Refusing to verify my LinkedIn identity just because I use Mint Mobile, a massive $1.35B company? Tying my identity to my phone number is beyond absurd, it's malicious. Clear, you're a blatant scam, colluding with Verizon to strong arm users into switching carriers. This isn't just bias, it's a vile, predatory tactic. Your actions directly sabotage my LinkedIn visibility, slashing my income potential. Clear, you're a shameful, unethical disaster, disgusting.

Scam!!! Never use this service!!! WARNING ⚠️ SCAM ALL DAY!!! Dont use this service ! $200 stolen from my account!! They just took my money 1 week after i cancelled

We were asked if we wanted to do a security pre-check so we could go through security faster. That’s it. Took us over to the machines and it wasn’t until everything was done that we were told we had a 14 day trial and that we would be charged $209 plus $125 for each additional family member. They lie by omission to get you to sign up and charge you. This is just a scam in my book, especially for people who don’t fly frequently. Also, it did not make it any faster. Either way you have to still give your passports or Real ID and have your face scanned, just like the pre-check does. Why should I pay to do something ahead of time that I’m just going to have to do again for free. Makes no sense at all. We thought we did that so we could go straight to the body/carry on scanners. Literally charging people for something they will just have to repeat.

The only reason I’m not giving Clear 1 star is because I was able to get my money back.

Been a member for a year. Did not want to review. Cannot talk to anyone live so i was canceling online. They offered me 2 free months. The next day they charged my card full annual fee. This is a scam! Cannot even talk to anyone online.

They don't respond to personal data removal requests in a reasonable time frame.

I was ushered through their line at a recent airport visit and it wasn't clear what was actually happening until well into the screening process. Since it was TSA who directed me into their line, I thought it was just an alternate screening procedure that TSA was working out. In fact, it is a paid service that allows you to expedite your trip through security. I rarely travel and this type of service is absolutely of no interest to me. I had no option to decline this "trial" and was not told that I would be enrolled in an auto-renew plan and that my card would be charged. In fact, exactly the opposite. I was told that my trial would only last 2 weeks and I would be charged nothing. If they had been transparent at the start and asked me if I wanted to start a trial of their service, I would have definitely declined and opted to wait in the regular screening line. I did not want to provide a photo, email address, credit card, or other data, but this choice was not given to me as the Clear agent was just clicking through information on the screen without allowing me to process what was happening. I'm very upset about the lack of clarity and transparency from both this company and the TSA staff at the airport, since I feel that TSA has no right to direct me to a private company's line without informing me of what I'd be made to commit to. I am currently awaiting a refund, but I have no trust in this company and feel like they use deceptive practices to garner business and take advantage of travelers.

CLEAR IS A SCAM. they charged my card 199 without knowledge or consent. impossible to reach them not on phone and not of the chat.

Took 40 minutes at ATL and regular TSA pre was 10.
Do better!

Very poor service. Clear promotion was not helpful. Canceled service after MDW departure check did not verify but DFW departure was ok this is upsetting seeing I had to wait and almost missed my flight due to computer error! 7-13-25 MDW poor!

Definitely not worth the cost. I was a fool and thought my AmEx card included free membership. It didn't. Wrong kind of AmEx. The evil billing practices of Clear is they charge you when you set your account online. If you're an organized person, you might do this when you purchase tickets for a flight months in advance. But you can't activate your account until you go in person to the airport, likely when you fly. So if you PAY months in advance the ridiculous annual fee of $199 a year, you lose all those months you never even used it. It would make more ethical sense to charge when activated, but no, it's when you register online initially. I kept looking for an AmEx reimbursement but didn't call for a few months. My bad because you only have 60 days from registration date to cancel Clear membership for reimbursement regardless of activation. The only thing they could do was offer me $80 off the ridiculous fee for the next year. I'll pass. I don't even travel that often. My husband has the TSA precheck bc of work so figured I'd be able to get through TSA quickly too with this on the few times a year I fly with him. Unbelievable I'm out $199. AmEx did nothing and Clear can't help me. Can't wait to cancel this. Oh, and getting through the line was not efficient. They had so many staff who didn't know what they were doing, like 3 people to one job. One guy wanted to confirm my age of like 80 and I was like, um, no (I'm 51), look again. He had the wrong person pulled up. It didn't feel organized at all.

Please note the following: This is not an active website. PERIOD. There are multiple issues with this "website". Be careful or don't/

I felt I was rushed in the whole business of getting through the security line fast! At the end of the process they ask to insert the credit card.. felt like so stupid as to why was I expecting it to be a free service!

I would rather go get Global entry. I cancelled my membership an hour after I signed up! Stay clear of Clearme!

Clear has allowed a fraudulent email (dxf***d@icloud com) to take over my account—an account still linked to my real phone number and credit card. Because of this unauthorized email, I cannot access or use my Clear account at all.

Despite this, Clear continues to attempt to bill my credit card—and somehow managed to obtain my new card number, which I never provided them—for a service I do not want, cannot use, and never agreed to under this fraudulent email.

I have tried repeatedly to contact Clear’s customer support by phone and email. They do respond by email—but only with copy‑and‑paste answers that completely ignore the specifics of my situation. It feels as if they haven’t actually read anything I’ve said. This has left me stuck with an inaccessible account, linked to a fraudulent email, and ongoing unwanted charges—with no real resolution or help.

Clear’s handling of personal data, account security, and customer service is absolutely unacceptable—especially for a service that collects sensitive biometric and identity information.

I do not want Clear, I do not want to be billed, and I urgently want this fraudulent email removed so my real account can be secured or canceled.

I strongly advise anyone thinking about using Clear: if something goes wrong, you may find yourself completely on your own.

At MCO, which very long security lines, the clear line took three times as long as the pre check line and all the clear employees were emotionless and seemed to not care about how long it was taking. TSA employees were more friendly which is saying a lot.