It was a very sad having to say goodbye to our beloved Janie. Sally from Cloud 9 helped make the experience peaceful and stressfree. Janie being in her own home made a huge difference. Cloud 9 wer... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We used their service when we had to put our beloved cat to sleep due to advanced stage of cancer. The vet who performed euthanasia perfectly understood our situation and let us have a moment of peace... Voir plus
Cloud 9 offered outstanding service on what was a difficult day for our family. From the initial telephone call with Emma, the communication and organisation we received was excellent. Emma arranged f... Voir plus
Sadly we had to bring forward the date for our red English Bully's euthanasia to yesterday. Susan came to us and truly could not have been kinder. She whispered to Frank throughout, while explaining... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Cloud 9 Vets provide gentle at-home euthanasia for your elderly or terminally ill pet. We are a family owned and managed organisation. Every member of our close-knit team works with dedication and commitment and we treat every call and every visit with respect and compassion. We are faithful to our objective of making home visits personal, un-rushed, peaceful and dignified . We always have the time to talk to you and will always do everything we can to support you and your pet at a time when you need us most. We work to support and help you when you need us, but we are not an emergency vet and we do not have limitless appointment times. But even in an emergency we will do all we can to help you. An emergency tends to be a crisis and our ethos is to plan a calm and respectful goodbye. Our caring team works passionately to help pet families that are facing "end of life situations" for their beloved pet companions. We provide unhurried pet euthanasia services in the secure and loving environment of your own home. We really do understand that it may be difficult to make that first call, so, our Care Coordinators are available for you to speak to, 7 days a week, from 7am to 8pm Monday to Friday and between 8am to 5pm at weekends and when you pick up the phone, we will treat your call with kindness and understanding. All Cloud 9 Vets fees are always explained and agreed in advance of booking an appointment. The Cloud 9 Way, we do our utmost to provide empathy, compassion and respect in everything we do.
Coordonnées de contact
Registered Office: Drayton House, Drayton Lane, PO20 2EW, Chichester, Royaume-Uni
- 08000 354 999
- contact@cloud9vets.co.uk
- cloud9vets.co.uk
4,8
Excellent
855 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A gentle way out at a very sad time
From the short notice arrangement to the time and care given to my dear Dorothy I couldn’t find fault with this company. In addition I had an hour or so to spend with her before she was taken away by the crematorium service which was a big plus. In the past pets have of necessity been taken straight after the procedure. This was calm gentle unrushed. Thank you Sonia.
10 août 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Fran, thank you so much for taking the time to share these kind words We work in a very emotional and sensitive area sometimes we need to hear such caring words to give us the strength and solitude to continue to provide our caring service everyday of the year.
Being able to provide Dorothy with a gentle, calm, and un-rushed passing is so important to us.
We are pleased Sonia was there to support you with such care, and that having that extra, quiet hour to spend with Dorothy before her cremation gave you the space and comfort you needed to say your goodbyes peacefully at your own pace.
Our thoughts are with you as you remember and honour your dear Dorothy.
With sincere respect,
Amber
So professional and compassionate
Cloud 9 helped my family with the passing of our family dog who we loved so much, from start to finish it was like dealing with real life angels. They were so kind and compassionate and looked after our boy so well. For being one of the worst days of our lives cloud 9 made it easier for us and I would 100% recommend using at home euthanasia over a vet practice. Thank-you to Zoe and Stephen for looking after our boy and giving him the best send off.
11 août 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Gordon,
Thank you so much for taking the time to share such beautiful and kind words. Losing a beloved member of the family is heartbreaking, and we are so truly sorry for your loss. Knowing that we could bring some comfort, peace and ease to you and your beloved pet companion on such a difficult day means everything to us.
We work so hard to help families in such difficult situations. Saying goodbye at hope really is a final act of love to dear companion.
Please accept our sincere condolences.
Amber
Thank you is not enough
Thank you is not enough. Oliver our cat passed 11/8/26 w the compassionate loving and respectful care from Cloud 9. Our primary vet recommended them .We are very new to the UK from California and having all three of our pups pass in 2025 we were not sure how to arrange home euthanasia in the UK. We called and the assistance was just incredible. They even helped us arrange cremation and we already got his ashes back.
Thank you again for everything Cloud 9 you made this incredibly clear but difficult decision easier.
Steve Silverman and Jim Cannella
11 août 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Steve and Jim,
First and foremost, please accept our deepest condolences on the loss of your beloved Oliver. We know how profoundly difficult it is to say goodbye to a cherished family member, and to experience this loss after losing your three pups in 2025 is a heavy burden to bear. We are so very sorry for the immense grief you have had to navigate over the past two years.
Moving to a new country brings so many adjustments, and needing to arrange end-of-life care for a pet in unfamiliar surroundings only adds to an already heartbreaking situation. We are so glad your primary vet pointed you in our direction, and I am comforted that we have been able to bring you comfort, clarity, and peace of mind during such a painful moment.
Knowing that Oliver was able to pass peacefully at home, in a familiar, loving and safe environment, hopefully brings some solace at this sad time.
Thank you for taking the time to share such heartfelt words. Your words mean so much to us and they are gratefully received by our small close knit team.
Please accept our sincere sympathy for your loss.
Respectfully,
Amber
A very peaceful passing 💙
Cloud 9 helped us through the most difficult time with our poorly boy Thompson. Ellie respectfully sorted all the arrangements including the aftercare for us. Filipe the vet was very sensitive and reassuring when he arrived at our home - we knew it was the right decision albeit the hardest. It was a very peaceful passing and it only took a few days before our dear boy was returned to us 💙
4 août 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Deborah,
Thank you for sharing such a heartfelt note. Losing a beloved companion like Thompson is one of the hardest things we ever have to go through, but knowing he was able to pass peacefully at home surrounded by love hopefully brings a gentle comfort.
It is clear how deeply cared for Thompson was. Having compassionate care from Filipe and Ellie during such a vulnerable moment makes a world of difference, and it is comforting to know they helped guide you through it with the dignity, sensitivity, and respect Thompson deserved.
Your words bring strength and encouragement to all the team at Cloud 9 Vets and give us the fortitude to keep on helping pet families every day of every year.
Sincere condolences from all of us.
Amber
Kindness, patience and respect.
During an extremely harrowing time watching our dear boy decline, David from Cloud 9 couldn't have been kinder or more patient with us. He explained the process gently and with great kindness. We wouldn't hesitate to recommend Cloud 9 to anyone having to go through this heartbreaking time.
1 août 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Jessica,
Thank you so much for taking the time to share your experience during such an incredibly difficult time. On behalf of David and the entire team at Cloud 9, we send you our heartfelt condolences on the loss of your dear boy.
Saying goodbye to a cherished pet is one of the hardest moments a family can face. We are truly humbled that we could offer you clarity, gentle guidance, and comfort when you needed it most. Your kind words mean so much to all of us at Cloud 9 Vets, I am comforted that we have been able to support you at such a difficult time.
With respect,
Amber
Second time I have used this service
Second time I have used this service. First time my dog hated the vets and I didn’t want fear to be his last memory. Second time my dog was 62kg and I wasn’t about to push and shove her into a car, whilst she was deep in sleep at home.
Both dogs crossed the rainbow bridge so peacefully, at home, being cuddled and no stress at all. It was the perfect passing each time. The vets are lovely, nothing is too much trouble.
Our large dog, we used the cremation service. Again, so caring and dignified. Thanku.
Thank you Santander credit card too! Who cares. Some things are more important than money. I can sleep at night knowing I did the best for my best friends that we will miss forever and ever 💔
Thanku cloud9
6 août 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Amanda,
Thank you so much for trusting Cloud 9 again during such a profound moment. To be given the responsibility of helping both of your beloved dogs pass peacefully at home, wrapped in love and comfort, is an honour we do not take lightly.
Your kind words about our vets and cremation team mean the world to us. Providing a peaceful, stress-free and dignified farewell, without the fear or discomfort of a car ride, is at the very heart of why we do what we do. You gave both of your best friends the ultimate final gift of love, warmth, and comfort.
We understand the heartbreak of loosing them, but we hope you find comfort in knowing you truly gave them the perfect passing. Thank you for your trust, and our thoughts are with you as you remember your dear companions.
With heartfelt sympathy and gratitude,
Amber
Absolutely the best we could have wished for.
We called on cloud 9 to come out to put our dear Murphy to sleep, he had cancer. The vet that came out was David, I must say he was excellent. He didn't rush and gave us all the time we needed, and explained everything that he was doing. Murphy knew nothing about it, it was so peaceful. We couldn't have wished for better. I would definitely recommend cloud 9 from the 1st phone call to ringing to make the final appointment the staff were excellent and very caring. We would definitely use cloud 9 again.
5 août 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Helen,
Thank you so much for your lovely words, especially at such a sad time. On behalf of all of us at Cloud 9 Vets, please accept our sincere condolences on the loss of your dear Murphy.
Facing a cancer diagnosis and saying goodbye is painfully hard, but knowing that Murphy’s passing was so calm, gentle, and peaceful brings great comfort. We are so grateful to know that we have helped make such a difficult moment slightly more bearable and as gentle as possible for you and Murphy.
Thank you for your trust in Cloud 9, from your very first phone call to the final appointment. That is everything we aim to do. We are holding you in our thoughts as you remember and honour your dear companion.
Respectfully,
Amber
I booked home euthanasia for our…
I booked home euthanasia for our family's much loved little girl cat,Jasmin for the 6th July. This was reluctantly booked due to her vet refusing pain relief for her advanced squamous cell carcinoma. Jasmin was 19 years plus old. I booked this because l did not want her to suffer the trauma of a visit to the vets and felt this would be a better option. Juliette the vet came for the procedure which was explained to both me and my daughter. I was told Jasmin may vomit due to the sedative given before the procedure. My main concern was that it should be quick and not to alarm Jasmin. However unfortunately once given the sedation, Jasmin jumped off my knee and vomited in the corner of the room. She then slumped down on one side with her leg under her in an awkward position.I asked Juliette could l pick her and she said no because Jasmin should be upright if she vomited again. The vet after a few minutes picked Jasmin up and gave me her to hold whilst the final injection was given. This was placed in her kidneys. I feel l must put a poor review on for this company because it states "gentle euthanasia" on its website. I do not feel that this was the case for Jasmin. I had to watch her suffer, unable to pick her up in her last moments of life and this is an image l find difficult to forget. I booked cremation with this company also. A lovely man came to pick Jasmin up after the vet left but this was only 6 minutes after her passing. I felt this was not enough time to spend with Jasmin. I will think again about home euthanasia in the future for any pets l have as it is an extremely drawn out process and very distressing.
6 juillet 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Dee,
I am extremely distressed to read your review, I would like to investigate this further and call you rather than discussing personal issues on Trustpilot. Our home euthanasia is not designed to be a quick event, it is a slower process to allow you to say that last goodbye, whilst Jasmine drifted into a sedated state. Jasmine would neither be aware of not feel the final euthanasia injection. Some cats can feel nauseous after a sedation especially at her advanced age and I understand that this is not pleasant. I understand that poor Jasmine was very poorly when our vet arrived with you and I am sorry that Jasmine did vomit, that is not nice to see, but would have been a reaction to the drug combined with her failing health and her 19 years.
I can see that Neil arrived approximately an hour and a quarter after the vet, to collect Jasmine, I am so sorry you felt that that was too quick, he is indeed a lovely person and would have been more that happy to wait for you.
We will call you to discuss the visit, in order that we can better understand your distress. We try so hard to make everything work as well as we possibly can, I am so sorry and desperately disheartened.
Please accept my sincere condolences over the loss of your dear cat and long-time companion.
With respect,
Amber Jasmine
Outstanding companionate service
I have never experienced a more seamless, professional, compassionate and timely service in anything more than we have from Cloud 9 and everyone connected with them. From the very first phone call with Debbie who just made me feel we were doing the right thing using Cloud 9 to the wonderful vet Sally, who came out to help us guide our precious girl Heidi over the rainbow bridge and then to Alan who came to collect her and take her to Holywell Pet Cemetery. Everyone we encountered were clearly made for the job they are doing. We were able to collect Heidi the following day. An outstanding service and Highly recommended. Thank you to all involved. ♥️
17 juillet 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Karla,
Please accept my heartfelt condolences over the loss of Heidi. Your review of our services is so appreciated by all of the team at Cloud 9 Vets. We strive to be professional, compassionate and respectful with every person that contacts us, I am so comforted that we have supported you through this emotional time.
I understand that writing a review for such a service must be so difficult, we are extremely grateful that you have taken the time to do so. We work within such an emotional area and being given confirmation that the values that we aspire to provide everyday of the year, is so heartening and encouraging.
Thank you so much. I am glad that you have been able to say a dignified and respectful goodbye to your dear Heidi in the loving environment of your own home.
Sincere condolences,
Amber
I would t use this service again
I’m guessing my Kiki was the unlucky one as so many good reviews . The experience of my dog being put to sleep I felt was extremely inhumane she had a very large injection pushed into her heart and she died with a loud distressing scream and went all stiff with the pain like a heart attack . This image I cannot get out my head I chose this option so she could go peacefully and more comfortable but it was quite the opposite to what she got .
I’ve never experienced this ever in a vets they have just gone to sleep peacefully . My
Girl was such a quiet dog she never made a fuss the whole time she was ill . I never ever complain but every night I go to sleep I can hear that scream and see that image 😢
This was Thursday the 9th July 2026 Ref No.: 26070901DAR Kiki
9 juillet 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
I am distraught by your words, but I am unable to identify the booking from your review, which I need to to investigate, all pets are fully deserted prior to a euthanasia injection, please get back to me to me to allow me to verify the booking and investigate the issues.
With sympathy,
Amber
DON'T RELY ON THEM!
Believing their website that they can perform euthanasia at home throughout the UK is in fact a lie. I called today to be told they don't have anyone in South Wales and no one available in Bristol who could do it. Heartbreakingly disappointing. You specifically say you cover Cardiff!!!!
11 juillet 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
I have requested more information from you via Trustpilot in order that I could identify your call and investigate further, sadly I have not heard anything back from you. (added 27th July)
We have not lied, our web site is clear "You can currently find us across *much* of the United Kingdom..."
"If you wonder whether we can provide a home vet visit where you are, do get in touch at your earliest convenience."
We did not have anyone available that could travel to you at the requested time, I would still like to investigate this further and listen to the calls you made to my colleagues. We help many pet families every day of the year, I am sorry we could not find an appointment for your pet, investigating this case will help me improve our services.
It is so bitterly disappointing to receive such a poor review when you have not used our services. Please provide me with more information in order that I can follow up on this.
We do not profess to cover the whole of the UK, on our website we write "It is Cloud 9 Vets *vision* to be able to provide the same supportive and caring in home vets services to all of the UK"
"You can currently find us across *much* of the United Kingdom, and we are continuing to expand our coverage day by day."
"If you wonder whether we can provide a home vet visit where you are, do get in touch at your earliest convenience"
We are not in every part of the UK, which we are clear about, and at times our vets in the areas we cover, may be booked, so we can never guarantee that an appointment time will always be available, I do not think anyone can.
We are here 365 days a year doing our utmost to help as many pet families as we can, there are fewer vets providing home services and we do all we can to arrange home euthanasia visits. It is so incredibly disheartening to all of the dedicated vets and support staff to receive a 1 star review because we may not have available appointments at a particular time or in a specific location, we do not claim to be in every part of the nation and I believe it is somewhat unfair to punish us for that, but I am still sorry that we are not in as many places as we would wish, I sincerely apologise for that.
I am so sorry that you are faced with an end of life situation for your pet, I understand and have experienced the pain of that, it saddens me.
With respect,
Amber.
From initial phone call to having our dog Lenny go to sleep
From initial phone call to having our dog Lenny brought home in his casket, cloud 9 where amazing, I dreaded making the call, but it was all organised for us and although heartbreaking 💔 for us Lenny was 15years old and never needed to go to the vet, we wanted him to be at home.
It was perfect and he arrived home within 24hours.
We were kept informed through each step and all involved were kind, professional, understanding caring and empathetic.
1 juillet 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
I am so incredibly sorry for the loss of your dear Lenny. Saying goodbye to a companion who has been by your side for 15 years is one of the hardest things a pet owner ever has to do.
It sounds like Lenny lived a remarkably happy and healthy life, to reach 15 without ever needing to go to the vet is a beautiful testament to how well-loved and cared for he was.
Making that initial phone call is a moment every pet parent dreads, but choosing to let him pass peacefully in the comfort of his own home, surrounded by the people and places he knew best, was a final, profound act of love.
I am so comforted that we were able to help in such a sad situation.
Your words epitomise the ethics of the company and the values we strive for with every single person we speak to.
Your kind review gives us the strength we need to carry on providing support everyday of the year.
With respect,
Amber
Excellent
I have been a GP for 30 years and when it was time to say goodbye to Ella, I was hoping to find a clinician who understood
Kim was fantastic, respectful, caring, interested, adaptable and professional. A difficult balance to achieve but myself and my family are immensely appreciated.
The service provided is what all beloved pets deserve
4 juillet 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Neil,
I am truly thankful for your very clear and kind words. Saying goodbye is an incredibly difficult and personal thing to do. Being at home surrounded by love and familiarity is a most dignified and respectful way to say that final goodbye. You will know more than most that different patients can act and react in different ways to any clinician or medical procedure. I am so comforted that Kim has been able to support Ella and her family in such a professional and empathic manner.
Your words are a strength and encouragement to all the Cloud 9 Team and we deeply appreciate them.
Please accept my heartfelt condolences over the loss of Ella.
Amber
I promise you'll feel better.
On Friday 19th June we had our much loved Springer Spaniel, Ruby, put to sleep.
For anybody in that procrastination phase, I feel your pain. Me and my wife had been stuck in it for 6 months. Monitoring our girls progress day by day.
It was the most gut wrenching day of our lives and incredibly emotional.
We had a lovely man called Alessandro come out to us from Cambridgeshire. As soon as he came into the living room he sat on the floor and let Ruby approach him. It was the first time she had greeted somebody in a long time and she seemed genuinely happy, like she knew what he had come for. This opened the flood gates.
Alessandro was an absolute gem of a man. He explained everything to us, gave us opportunities to ask questions and made sure we were ready to progress at all times, all whilst fussing Ruby the entire time.
Alessandro administered the sedative first which took about a minute or so to kick in, whereby Ruby went into a peaceful sleep. This gave us an opportunity to carry on stroking her, kissing her and saying our goodbyes. We weren't rushed at all.
The next phase was to insert a canula and give Ruby the injection that would set her free.
I took comfort in the fact that Ruby was sleeping during this 2nd phase so that she didn't feel the canula or have any fear.
Once Alessandro administered the 2nd injection it was very, very quick. Ruby had gone, peacefully, with no barking, no whimpering and no fear.
The whole process was incredibly gentle, peaceful and dignifying for our precious girl.
To anyone reading this, I know how hard it is to make that call. And as many people have said, better to be a week early than a day late. We did not want to leave it until it became an emergency.
It will be an incredibly hard day, and the day itself....seems to drag on forever. But I promise you the next day, you wake up and feel a sense of relief that your best friend is at peace and that the worst of it is behind you.
Thank you Alessandro, for showing the compassion and patience that you did, what a credit to the profession you are.
19 juin 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Daniel,
I am humbled by your words, but I am so comforted in the clear message that you write. It was important that Ruby's welfare was of highest importance, but it is so easy to, as you said, procrastinate. I understand that because deep down all pet owners are optimists and have a hope that things will get better. But when we are faced with the inevitable it takes great bravery to make that call and arrange for that visit.
Thank you so much for your personal words about Alessandro, indeed a skilled vet but equally important a genuine, caring person. I am pleased that we have been able to support you during this emotional and sad last goodbye.
Your words help us build up the strength to be the compassionate and caring service that is here everyday of the year.
My sincere condolences over the loss of Ruby.,
Amber
Peaceful dignified no rush Calm
Dr Wing made our beloved 16 year old Yourkie passing so gentle peaceful with a No rush calmness she explains the procedure gave Barnie a sedative as he lay sleeping I my husbands arms after 10 mins when he was snoring soundly she administered anaesthetic & he carried right on sleeping forever Amazing service thank you sooo much highly recommended 👍🏽🐾🙏🏼🩵
24 juin 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Glynis,
I am so sorry you have lost Barnie, my sincere condolences. It is comforting that Wing Ka was able to help you through the difficult process of saying goodbye. Your kind words mean so much to all of us at Cloud 9 Vets, thank you.
With respect,
Amber
I called cloud 9 vets as one of our…dogs was ready to leave thus world
I called cloud 9 vets as one of our dogs, 16 year old Rizzo was coming to the end of her life, I spoke with Ellie first and she reassured me regarding euthanasia and i explained that I would need to speak with the kids who are grown up now but 16 years ago they were young, the next day I called and spoke with Debbie who also was so much help and through loads of me wanting, Debbie delivered and arranged a visit that evening, even with the same day cost and out of hours it was the best decision, Debbie arranged a vet called Sally and said she would be great, that was an understatement, Sally was unbelievably caring and empathetic, there could not have been a better vet to put Rizzo to rest, then the crematorium man arrived who was just as nice, even though Rizzo is greatly missed these lovely and caring people made it a lot easier, I arrived home from work today and there was a card from Cloud 9 vets signed also by Sally with condolences for Rizzo, I can't thank you all enough
19 juin 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Dean,
What lovely heartfelt words, thank you so much. We do all we can to make this difficult process as bearable as possible. You gave us the trust to help you and all my colleagues, as they do every day, reacted with care, empathy and above all else respect for you and for Rizzo.
Your words mean so much, losing a beloved companion is never easy, but being at home with the love and safety that means, is a great comfort. A peaceful and dignified goodbye is truly a final act of love.
Please accept my sincere condolences over the loss of your dear Rizzo, I am comforted that we have been able to be there for you during such an emotional time.
With sincere respect,
Amber.
I highly recommend cloud 9
I highly recommend cloud 9 . From the first phone call to the last they were so considerate , sympathetic and really cared . We decided to send Daisy our bichon fries to heaven when she was diagnosed with stage 4 chronic kidney failure and had stopped eating and drinking . Julieta the vet who came to us was we believe to be an angel she was so kind , gentle and genuine. She allowed me to hold Daisy through out and protected us from seeing anything that would be to upsetting. She made the whole passing so beautiful, peaceful and dignified for us and our dog. We can’t thank her enough for making Daisy last moments with us so calm and peaceful.
When I called cloud 9 to ask about daisy’s ashes the lady on the phone knew exactly who I was talking about and shared her own experience with the passing of her bichon fries. I highly recommend them and will always be grateful for their kindness.
12 juin 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Rachael,
Your warm words about Daisy and so greatly appreciated by us all. We appreciate the time you have taken to talk about such a difficult process, but making that difficult decision was indeed a final act of love to your beloved Daisy.
We do all we can to make this sad time a celebration of your companions life but we understand the emotions involved, which makes us very grateful for your caring words, but even more important is the fact that other pet families will be able to take strength, knowing there is someone to help when help and support is needed most.
Sincere condolences over the loss of Daisy.
With respect,
Amber
This service was exceptional
This service was exceptional, they were so kind and compassionate from the moment they answered the call, so professional and supportive.
The vet Alexander was so professional and accommodating to what we wanted for our Betty.
He was kind caring and the best man for this kind of job, he explained everything and spoke to my girl so beautifully as he worked on making her comfortable for her passing
I can’t thank you all enough
23 juin 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Michelle,
Please accept my sincere condolences over the loss of Betty, what a lovely name. Your words are so warmly received and a great comfort to our close knit at Cloud 9 Vets, they provide great strength that helps us be there 365 days of the year.
You have been able to say a dignified, peaceful and loving goodbye to Betty, in the safe and caring environment of your own home, that final act of love to a dear companion, I am so pleased that we have been able to support you through this period.
Thank you so much for beautiful words.
Amber
farewell to Kia
excellent, speedy service from Cloud 9. dealt with sensitivity and care. arranged that vet Charys visited us at our home. we discussed the issues eg failing health, which reinforced our conclusion that the time had come for Kia to be supported across the Bifrost rainbow bridge. which was effected quietly, peacefully, with dignity. after which, Charys took her away for cremation, thus sparing us further distress.
RIP Kia.
many thanks to Cloud 9 staff, Kate & Jennifer, especially to vet Charys.
23 juin 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Cam,
I am so sorry that you have lost Kia, but saying goodbye at home will hopefully have provided some solace at such a sad time. Your words give us such strength and encouragement. We are dedicated to providing a caring and empathetic service and I am so comforted that we have been able to help you say a loving and dignified goodbye to Kia.
With respect,
Amber
Empathetic and professional
Cloud 9 responded and had a home visit for me the next day. The vet sent called Nacho was extremely professional and empathetic and made sure my boy had a peaceful send day off at home. I would fully recommend to those that want their loved little ones to be able to pass in their safe space as opposed to being stressed out at the vets in their last moments. Thankyou
22 juin 2026
Avis spontané
Réponse de Cloud 9 Vets Limited
Dear Lennie,
Thank you for your trust and your kind words. Being at home certainly does give a feeling of safety, familiarity and love. Your recommendation will help so many pet families, who may find themselves in a similar position. Please accept my deepest condolences over the loss of George.
Sincerely,
Amber
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.