Super efficient service with goods being delivered in most cases the next day! If only more businesses could deliver in a seamless, no drama way. Efficiency at its best!
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Lisez les avis des autres
Been using Cloud RRX for about 6 years now and they are always excellent. Super helpful customer service and very prompt delivery. I don't actually know if you are paying more, as I've never shopped... Voir plus
L'entreprise a répondu
I have been using this pharmacy for about 5 years now & they are my favourite out of the ones I use. The Customer Service is really helpful & will combine postage costs if you order more tha... Voir plus
L'entreprise a répondu
I used this service for Group B Strep screening in pregnancy. The kit arrived quickly and the instructions were clear. I was very impressed by the turnaround speed, I posted my samples back on a Thurs... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Coordonnées de contact
1 Hawthorn Park, LS14 1PQ, Leeds, Royaume-Uni
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Excellent
614 avis
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Réponse de CloudRx
Thank you for your kind review. We're really pleased to hear you were happy with the service. We appreciate your feedback and look forward to assisting you again in the future.
— The CloudRx Team
Réponse de CloudRx
Thank you so much for your wonderful feedback.
We’re delighted to hear you had an outstanding experience — that’s exactly what we aim for every time. Your support truly means a lot to our team.
— The CloudRx Team
So impressed!
As a return customer, I couldn’t be happier with my latest purchase. The customer service is above and beyond.
20 février 2026
Avis spontané
Réponse de CloudRx
Thank you so much for your continued support.
We’re absolutely delighted to hear that you’ve been happy with your latest purchase and that our customer service has made such a positive impression. Going above and beyond for our returning customers is exactly what we strive for.
We truly appreciate you choosing us again and look forward to supporting you whenever you need us.
— The CloudRx Team
Great service.... no complaints here!!
Great service ...my prescription came next day as promised...would definitely use again
Thanks
16 février 2026
Avis spontané
Réponse de CloudRx
Thank you so much for your lovely feedback.
We’re really pleased to hear your prescription arrived the next day as promised — we know how important timely delivery is. It’s great to know you’d use us again.
Thank you for your support, and we’re always here if you need us.
— The CloudRx Team
Réponse de CloudRx
Thank you so much for the 5-star review!
We’re thrilled to hear you were happy with the service. Your support and kind words really mean a lot to our team.
We’re always here if you need anything — thanks again! ⭐
— The CloudRx Team
Couldn't be more helpful
Couldn't be more helpful, really fast responses and resolutions.
16 février 2026
Avis spontané
Réponse de CloudRx
Thank you so much for your kind feedback.
We’re delighted to hear that you found our team helpful and responsive. Providing quick, clear resolutions is exactly what we strive for, so it’s wonderful to know that reflected in your experience.
We really appreciate your support and are always here if you need us.
— The CloudRx Team
Rapid delivery and response to problem
Rapid delivery but inside of transport box was wet - the refrigerant bag had leaked. Other contents were packed in their own sealed plastic bags so unaffected. Reported to originator who reassured but also offered replacement.
Impressed by delivery speed and response to problem.
19 février 2026
Avis spontané
Réponse de CloudRx
Thank you for taking the time to share your experience.
We’re very sorry that the refrigerant pack had leaked during transit, but we’re pleased to hear that the contents were protected and that you felt reassured after reporting it. We always aim to package items carefully to prevent issues like this, and your feedback helps us continue to improve.
It’s great to know you were impressed with the delivery speed and our response — that means a lot to the team.
If you ever need anything further, please don’t hesitate to get in touch.
— The CloudRx Team
Réponse de CloudRx
Thank you for your review.
We’re really pleased to hear you had a good experience with us. Your feedback means a lot to the team, and we’re always here if you need anything in the future.
— The CloudRx Team
Every time I’ve phoned Cloud RX they…
Every time I’ve phoned Cloud RX they have been extremely helpful and kind. They have always gone above and beyond when I’ve desperately needed my medication and I cannot thank and recommend them enough.
24 février 2026
Avis spontané
Réponse de CloudRx
Thank you so much for your incredibly kind words.
We’re truly grateful that you’ve taken the time to share your experience. It means a great deal to our team to know that we’ve been able to support you when you’ve needed your medication most. Providing a helpful, compassionate and reliable service is always our priority.
Your recommendation genuinely means a lot to us, and we’re always here if you ever need anything.
Warmest thanks,
— The CloudRx Team
Outstanding service
Outstanding service. Organised and efficient and medication gets delivered within days of ordering.
23 février 2026
Avis spontané
Réponse de CloudRx
Thank you so much for your kind words! We’re delighted to hear that you’ve found our service organised and efficient, and that your medication arrives promptly. Providing a smooth and reliable experience is always our priority, so your feedback truly means a lot to our team. We look forward to continuing to support you!
— The CloudRx Team
Very good service and fast delivery
16 février 2026
Avis spontané
Réponse de CloudRx
Thank you very much for your kind review.
We’re so pleased to hear that you were happy with both our service and the speed of delivery. Providing a smooth, efficient experience is something we work hard to maintain, so it’s wonderful to know that reflected in your experience.
We really appreciate your support and look forward to helping you again in the future.
— The CloudRx Team
On the whole a positive experience
On the whole a positive experience, but didn't have a very nice experience with customer service.
Almost considered changing provider.
5 février 2026
Avis spontané
Réponse de CloudRx
Thank you for your honest feedback.
We’re really pleased that, overall, your experience has been positive — but we’re genuinely sorry to hear that your interaction with our customer service team fell short of expectations. That’s certainly not the standard we aim to provide, and we understand how disappointing that can be, especially if it left you considering changing provider.
Your experience is important to us, and we take feedback like this seriously. We’ll be reviewing this internally to ensure we improve both the quality and consistency of our support.
If you’d be open to it, we’d really welcome the opportunity to learn more about what happened and put things right. Please email me at pharmacy@cloudrx.co.uk.
Thank you again for sharing your experience — it helps us do better.
— Sidonie
Always provide an excellent service.
Always provide an excellent service.
13 février 2026
Avis spontané
Réponse de CloudRx
Thank you so much for your kind words.
We’re delighted to hear that you consistently receive excellent service from us. Providing reliable, high-quality care is always our priority, so it means a great deal to know we’re meeting your expectations.
We truly appreciate your continued support and look forward to helping you again whenever you need us.
— The CloudRx Team
CloudRx to the rescue !
I've been really let down by my own pharmacy, not sending my pen, not answering either the phone or emails, so when CloudRx contacted me to say they were going to send it, I was doubtful because I'd never heard of them. However, within 48 hours my pen was delivered, together with new needles, instructions, and a lovely decent sized sharps box.
I am extremely grateful to them and hope to have contact with them in future
3 février 2026
Avis spontané
Réponse de CloudRx
Thank you so much for taking the time to leave such a kind review.
We’re really sorry to hear that you were let down by your previous pharmacy — that must have been incredibly frustrating and worrying. We completely understand why you might have felt doubtful at first, especially if you hadn’t heard of us before.
We’re so pleased that we were able to step in quickly and get everything to you within 48 hours, and that the pen, needles, instructions and sharps box all arrived as expected. Making the process smooth, safe and reassuring for our patients is always our priority.
Your gratitude means a great deal to our team. Thank you for trusting CloudRx — we’d be delighted to support you again in the future.
— The CloudRx Team
Very efficient and professional service
Very efficient and professional service
18 février 2026
Avis spontané
Réponse de CloudRx
Thank you for your feedback.
We’re pleased to hear that you found our service efficient and professional. Providing a smooth and reliable experience is always our goal, and we’re glad we could meet your expectations.
— The CloudRx Team
Well informed
Well informed. Quick delivery, would definitely recommend
12 février 2026
Avis spontané
Réponse de CloudRx
Thank you for your kind review.
We’re delighted to hear that you found our team well-informed and that your delivery was quick. Your recommendation means a lot to us, and we truly appreciate your support.
— The CloudRx Team
2nd prescription came 6 weeks late and…
2nd prescription came 6 weeks late and the 3rd a week later and the wrong dose and they sent these after doing a chargeback and emailing saying I no longer wanted to deal with the company. Ordered from dr franks who use cloud 9
9 février 2026
Avis spontané
Réponse de CloudRx
Thank you for taking the time to share your experience.
We’d like to clarify that CloudRx is the dispensing pharmacy only. We act strictly on instructions provided by the clinic and are not given any additional information regarding prescriptions, orders, or patient preferences.
We understand your concerns and will pass your feedback on to the clinic so they are aware of your experience.
— The CloudRx Team
Great
Very fast and efficient. Price is still too high though and that’s my only issue. Were is the discount for existing customers
16 février 2026
Avis spontané
Réponse de CloudRx
Thank you for your feedback.
We’re glad to hear that you found our service fast and efficient. We appreciate your honesty regarding pricing and understand that it’s an important consideration. While we don’t have a standard discount for existing customers at the moment, we always look for ways to provide value and will take your feedback on board.
We truly appreciate your continued support and hope to keep providing a reliable service for you.
— The CloudRx Team
Service is very quick and efficient.
4 février 2026
Avis spontané
Réponse de CloudRx
Thank you for taking the time to share your experience.
We’re pleased to hear that you found our service both fast and efficient. Ensuring a smooth and reliable experience for our customers is very important to us, and we’re glad we could deliver.
— The CloudRx Team
Réponse de CloudRx
Thank you for your kind feedback.
We’re delighted to hear that you found our service easy to use and that our team provided excellent support. Your satisfaction is very important to us, and we’re pleased we could make the experience seamless.
— The CloudRx Team
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