My score would have been 5 but the hassle i had to go through to login to the new help system brought the rating down. However, Drew very kindly resolved my issue. It's just that there shouldn't... Voir plus
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Quite disappointed with this ticket. There have been so many bugs with this new app and now being told that those that cant download the app is due to where we live and no alternative solution gi... Voir plus
I reported a lack of functionality that existed in the old app. This was the ability to display all the members of my club with their handicaps in order to work out shot allowances before matches. It... Voir plus
L'entreprise a répondu
Great support from helpdesk with settings on the online system to build a bespoke course for a particular competition. Really quick response saved the day.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Club Systems International has been designing, building, and supporting IT systems for golf and sports clubs since 1982. The company started with a simple CONGU golf handicapping solution, designed originally for founder Keith Roberts's own club, Disley in Cheshire. Over four decades later, Club Systems is the market leader in member and visitor administration, loyalty EPoS, and web services such as HowDidiDo, Golfingindex, and personalised club websites. Today, more than 2,000 golf clubs in the UK and Ireland, along with customers as far afield as Kenya, Bahrain, and Sri Lanka, use one or more of our packages. Our flagship platform, ClubV1 Hosted, is the most widely used online system in UK and Irish golf, covering everything from handicapping and player entry terminals to membership administration, subscription control, contact tracking, course reservations, point-of-sale and loyalty systems, stock control, and site security. Club Systems is proudly part of ClearCourse, a UK-based technology group providing software and payments for small to medium-sized enterprises, including start-ups, national retailers, well-known charities, and notable brands across various sectors. Being part of ClearCourse allows us to keep scaling, innovating, and improving our software for every club we serve.
Coordonnées de contact
South Central, 4th Floor, 11 Peter Street, Manchester, M2 5QR, Manchester , Royaume-Uni
- 0345 222 9999
- spatel@clearcourse.co.uk
- clubsystems.com
3,5
Moyen
52 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Helpful Support
This is for the support received. Quick and clear response, and as helpful as possible. Keep up the good work!
7 octobre 2026
Avis spontané
No solution given
Quite disappointed with this ticket.
There have been so many bugs with this new app and now being told that those that cant download the app is due to where we live and no alternative solution given.
9 octobre 2026
Avis spontané
They were quick to respond
They were quick to respond, within 24hrs, with a solution that worked immediately.
7 octobre 2026
Avis spontané
Good response to issue and sorted…
Good response to issue and sorted easily.
5 octobre 2026
Avis spontané
New Help site
My score would have been 5 but the hassle i had to go through to login to the new help system brought the rating down.
However, Drew very kindly resolved my issue. It's just that there shouldn't have been an issue in the first place.
The other niggle I have is that we pay a lot for this system, would it be too much to ask for a decent manual.
I haven't seen one for at least 10 years.
2 octobre 2026
Avis spontané
Easiest system to get issues resolved…
Easiest system to get issues resolved quickly
H
1 octobre 2026
Avis spontané
Had to chase up my enquiry after a…
Had to chase up my enquiry after a week. Then was answered within the hour so had been missed! I'm not sure the support teams big enough for the amount go clients Club systems have.
28 septembre 2026
Avis spontané
Réponse de Club Systems
Thank you for the honest feedback, and we're sorry your enquiry was missed and that you had to chase it up after a week. That's not the standard of service we aim for. We're taking your comments about response times and team capacity on board, and we'd like to make sure your original enquiry has now been fully resolved — please let us know if anything's still outstanding.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Réponse de Club Systems
Thanks for the positive review!
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Technical Support
Emailed Support who responded in less than an hour and the issue was resolved !
24 septembre 2026
Avis spontané
Réponse de Club Systems
Thank you for the great feedback! We're so pleased our Support team could get your issue resolved so quickly. We'll pass your thanks along to the team.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
My call was answered inside a minute
My call was answered inside a minute. Farrell got to grips with my issue immediately and was able to resolve it within minutes.
24 septembre 2026
Avis spontané
Réponse de Club Systems
Thank you for the great feedback! We're really pleased your call was answered so quickly and that Farrell was able to get to the bottom of your issue and resolve it in minutes. We'll be sure to pass your thanks on to him.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Great support from helpdesk with…
Great support from helpdesk with settings on the online system to build a bespoke course for a particular competition. Really quick response saved the day.
23 septembre 2026
Avis spontané
Réponse de Club Systems
Thank you for the kind words! We're delighted the helpdesk could help you build that bespoke course for your competition, and that the quick turnaround saved the day. We'll pass your thanks on to the team.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Adam
Adam
Done the tests in a quick and efficient manner then gave me his answer and a solution to our problem
This was what I was looking for
22 septembre 2026
Avis spontané
Réponse de Club Systems
Done the tests in a quick and efficient manner then gave me his answer and a solution to our problem
This was what I was looking for
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Average
Personally I don't find this a very good system. At my previous club they used IG , this seemed to function much better and have fewer glitches.
20 septembre 2026
Avis spontané
Réponse de Club Systems
Thank you for taking the time to share this feedback. We're sorry to hear the system hasn't matched your experience with IG, and we'd really like to understand more about the specific glitches or issues you've encountered so we can look into them. Please do get in touch with our support team with the details — we're keen to help resolve any problems and improve your experience.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Continuous problems with this App
Continuous problems with this App. Scores don't appear; 'Attesters' don't receive any notifications to verify scores; Can't access my past scores; emails to them don't get answered, or if they do its several days later. So stopped using and will input future scorecards via the Scottish Golf App, which also has issues but not as bad as HowdidIdo.
14 septembre 2026
Avis spontané
Réponse de Club Systems
Thank you for the detailed feedback, and we're sorry to hear about the trouble you've had with scores not appearing, attesters not receiving notifications, accessing past scores, and slow email responses — that's clearly fallen short of what you should expect from us. We'd like to help put this right, so please could you contact our support team with your account details so we can investigate each of these issues directly. We appreciate you persevering this long and would welcome the chance to win back your confidence in the app.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Had a problem with handicap allowances…
Had a problem with handicap allowances which was sorted quickly and problem explained. Prompt call back and clear explanation
7 septembre 2026
Avis spontané
Réponse de Club Systems
Hi Graham,
Thank you for taking the time to share your feedback. We are very pleased to hear that our team was able to resolve your query regarding handicap allowances quickly and provide the clarity you needed. We appreciate your kind words and look forward to serving you again.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Competent and helpful
Have enjoyed consistent helpful and competent support. Perseverance was shown to satisfy a recent demanding request from me.
26 août 2026
Avis spontané
Réponse de Club Systems
Hi Jim,
Thank you for your kind feedback. We are delighted to hear that you have consistently experienced helpful and competent support from our team. We truly value your patience and are pleased that we were able to persevere and provide a successful resolution to your recent request. We look forward to assisting you again.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Réponse de Club Systems
Thank you for your feedback! We are thrilled to hear that you are enjoying the new app and finding the additional information helpful. We are constantly working to improve our services, and your comments are greatly appreciated.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
Great service
Had a problem not receiving handicap update notifications, contacted via email had immediate response with ideas to try to resolve the issue . The problem has now been sorted and handicap notifications updates being received. Thanks all involved. Even contacted via email that everything was ok a few days later.
6 août 2026
Avis spontané
Réponse de Club Systems
Thank you for your wonderful feedback. We are so pleased that our team was able to quickly resolve your issue with handicap notifications and that you are now receiving them correctly. Providing proactive support and following up to ensure everything is working as expected is a priority for us, and we are glad this made a positive impact. Thank you for your patience and for choosing our service.
Sunil Patel
Operations Director
Club Systems Part of Clearcourse
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