Awful HMO rental experience
Absolutely awful rental experience. Landlord had someone non gas safe registered perform work to the gas boiler flu, failed to maintain a continuous gas safety certificate as required by law, left human feces in the garden for tenants to clean up, enters your room without obtaining consent and even accuses you of theft at the end of the tenancy. Also doesnt feel the need to comply with HMO license regulations and chooses to hide the long defect list they raise instead of addressing the issues. Avoid at all costs.
Update: As you can see the company also discloses personal information in breach of GDPR. The CCJ was issued by default as they made no effort to let me know of the proceedings so no opportunity to defend the claim. Its been paid within 30 days so from the 5th of November, there will be no record of the CCJ existing. The company knows this so really shouldnt be disclosing this personal information. If you take your privacy seriously, please consider this companies lack of GDPR compliance.
Réponse de Co Smart Property
“We are aware of this review and have submitted evidence to Trustpilot confirming it contains several inaccuracies.
All gas safety checks, HMO licensing requirements, and maintenance records are fully documented and compliant.
The reviewer posted this shortly after a County Court Judgment for unpaid rent and had previously indicated an intention to cause distress.
For privacy reasons, we cannot discuss their situation further publicly, but all documentation is available to the relevant authorities.”