Absolutely the best company on the internet,not only do you get next day delivery but,if you have a problem with any product, they go the extra mile to resolve the issue. Their products are the best... Voir plus
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Lisez les avis des autres
Stumbled across this site on Google looking for Nairn biscuits and ended up picking up a few other things. Brilliant service - shipped next day delivery within 24 hours and packaged well with great pr... Voir plus
Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... Voir plus
Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... Voir plus
À propos de l'entreprise
À propos de Coffee Supplies Direct
Écrit par l'entreprise
About Coffee Supplies Direct
At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.
We specialise in:
It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.
We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.
Delivery - Free delivery on orders over £60 with a Next Day delivery option available
Returns - 30 Day money back returns on items returned in their original condition
Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving
Coordonnées de contact
Unit 7-8 Leatherhead Trade Park, Station Road, KT22 7AG, Leatherhead, Royaume-Uni
- info@coffeesuppliesdirect.co.uk
- coffeesuppliesdirect.co.uk
4,8
Excellent
10 k avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Brilliant!
It was the first time I used this supplier and I was completely amazed by its efficiency and speed of delivery.
I ordered my coffee Saturday morning and the it arrived on Sunday the next day.
Fantastic!
26 avril 2026
Avis spontané
Absolutely the best company on the…
Absolutely the best company on the internet,not only do you get next day delivery but,if you have a problem with any product, they go the extra mile to resolve the issue.
Their products are the best quality and priced for great value for money.
I will never go anywhere else for my coffee supplies again, this is my go to company now, and I recommend you give them a try because I don't think you'll be disappointed.
21 avril 2026
Avis spontané
First and last time using this company
First and no doubt last time I’ll be using this company. I ordered skimmed. 12 x 500ml of skimmed milk. What do I receive ? 12 x 1 LITRE cartons of semi skimmed that are of no use to me. I’ve been in touch with customer services and still waiting for a return label. Very slow process and one I don’t have time or the inclining to wait around for. I work long shifts and dont have the time for this. So now im giving this milk away to those that need it.
Not very professional and responses/resolutions ( still waiting )
are not helpful and time efficient
16 avril 2026
Avis spontané
Réponse de Coffee Supplies Direct
Hi,
We’re very sorry to hear about your experience and appreciate you taking the time to leave your feedback.
We have reviewed all previous communication and can confirm that all emails were responded to within our customer service working hours without delay. In addition, the customer service team sent you a link for a pre-paid return label on 21/04 to help resolve this as quickly as possible.
We are very sorry for the inconvenience caused.
As advised, please get in touch with our team and let us know once the collection/return has been arranged, and we will promptly proceed with sending a replacement or issuing the appropriate resolution.
Kind regards,
Coffee Supplies Direct
Placed an order
Placed an order. Received long life milk with very short date. All the way through I got the impression that it was my fault!
I sent photographs of the cartons and dates.I know from previous replies on trust pilot they have their procedures, but returning 11 cartons of milk was probably always going to go wrong...it did. No refund.
Maybe someone needs to step back and look at their customer service procedures for when things go wrong.
9 avril 2026
Avis spontané
Réponse de Coffee Supplies Direct
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.
We did offer a free return for the items, and our customer service team followed our internal procedures while assisting you throughout. Unfortunately, the parcel was damaged during transit and returned back to you by the courier, so we did not receive the items as expected.
We sincerely apologise that this led to a poor experience and that you felt at any point this was your fault- this is not the impression we want to give.
Please note that a full refund has now been issued, even without the items being returned to us.
We truly appreciate your feedback and are sorry again for the inconvenience caused.
Kind regards,
Coffee Supplies Direct
Mandeme cosas defectosas aver como me…
Mandeme cosas defectosas aver como me va gracias.
30 mars 2026
Avis spontané
Sent me faulty milk pods
Sent me faulty milk pods that keep exploding in my machine and are ruining it
21 mars 2026
Avis spontané
Réponse de Coffee Supplies Direct
Hi,
Thank you for your feedback, and we’re very sorry to hear about the issue with the milk pods.
We can see that you have already contacted our Customer Service team, and they will be assisting you further to resolve this as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve it.
Kind regards
Coffee Supplies Direct
Great prices and service
Stumbled across this site on Google looking for Nairn biscuits and ended up picking up a few other things. Brilliant service - shipped next day delivery within 24 hours and packaged well with great prices to boot. I'll be back.
12 mars 2026
Avis spontané
Superb
I've used this company multiple times and I have to say they are superb. Prices and delivery are second to none. Would highly recommend.
18 mars 2026
Avis spontané
Great Experience
Great experience. My go to supplier for Tassimo pods and I find the website easy to navigate and order from. I had a slightly weird experience when Royal Mail were striking but this was back in 2023 and I’ve ordered several batches of pods since then and no problems whatsoever with delivery being very quick and the coffee is always packed very well. The prices are extremely competitive and I’ve had no issues with items being out of stock so all good really. There’s a good reason why they are rated 4.9.
16 février 2026
Avis spontané
The coffee is excellent
The coffee is excellent, prices are fair, and any postage costs are reasonable for the size of the boxes I usually order. This time I was also able to buy in bulk thanks to the long-dated products.
6 mars 2026
Avis spontané
Great service
Ordered rappor coffee late afternoon it arrived mid morning the next day, brilliant service.
3 février 2026
Avis spontané
First time user of Coffee Supplies…
First time user of Coffee Supplies Direct and could not be happier, Good price, Ordered Saturday afternoon and arrived 09:00 Sunday Morning.
Spot on, Thank you
25 janvier 2026
Avis spontané
Good service and good value
Ordering is very straightforward and the delivery was prompt. Coffee was well packaged and the authentic Lavazza product. Much cheaper than buying in the supermarket!
13 janvier 2026
Avis spontané
I would like thank EmilIa for the good…
I would like thank EmilIa for the good work she did with chasing up a failed Royal Mail delivery 10-10 and the cappuccino is really good also ⭐️⭐️🙏
9 janvier 2026
Avis spontané
I ordered Douwe Egberts Roast Coffee…
I ordered Douwe Egberts Roast Coffee and got sent Douwe Egberts Continental Classic Roast Instant Coffee,not the same product,no joy with their customer service, so I will never use them again.
30 décembre 2025
Avis spontané
Réponse de Coffee Supplies Direct
Hi,
Thank you for bringing this to our attention, and we’re sorry to hear about your disappointment.
Our customer service team has looked into this matter, and based on our records, the item you received matches the product that was purchased from us. That said, we do apologise for any confusion or inconvenience this may have caused.
Kind regards
Coffee Supplies Direct
Best price on the internet
Easy ordering and best price on the internet. Customer service replied quickly to a query I had. Considering I ordered late on Saturday evening my goods were despatched on Sunday and delivered via Royal Mail on Tuesday. Kept up to date re tracking. Most impressed and will definitely re order my coffee from them again. Huge thanks for a first class service.
29 novembre 2025
Avis spontané
Brilliant service
Placing an order - simple.
Payment - simple.
And then order delivered by Royal Mail within 36 hours of the order being placed.
Brilliant
28 novembre 2025
Avis spontané
Excellent service
Excellent service
My items arrived the next day
Definitely recommend this company
6 novembre 2025
Avis spontané
Poor service and no discount code issues
Signed up for first time registration 5% discount
Had large tea order in wallet waiting for code
No code arrived so emailed them
They say no such code
Order gets cancelled by them as sold out even though in my wallet waiting to put code and pay
Crap service
Crap ordering system
Wasted my free time
26 octobre 2025
Avis spontané
Réponse de Coffee Supplies Direct
Hi,
We are very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.
As explained in our emails, the 5% discount code is available only for first orders placed by new customers, and this is noted on the banner shown for the discount. The reason you did not receive the code is that our system recognised you have previously placed an order with us.
Regarding the items from your basket that were sold out, we understand this is frustrating. Unfortunately, our system does not reserve stock when products are added to the cart, and an item may sell out if another customer completes their purchase before the order is finalised.
We apologise for the inconvenience caused and for the disappointment this experience has created. If there is anything else we can help with, please feel free to contact us.
Best regards,
Coffee Supplies Direct
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