Coffee Supplies Direct Avis 

9 663
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... Voir plus

Noté 5 sur 5 étoiles

Absolutely the best company on the internet,not only do you get next day delivery but,if you have a problem with any product, they go the extra mile to resolve the issue. Their products are the best... Voir plus

Noté 5 sur 5 étoiles

Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... Voir plus

Noté 5 sur 5 étoiles

I gave a 1 star review to Coffee Supplies Direct for poor after sales service as my emails were unanswered. It turns out that the mails went straight to spam - has never happened to me before. Once co... Voir plus

À propos de l'entreprise

  1. Grossiste en café
  2. Distributeur de boissons
  3. Boutique de café
  4. Grossiste de thé

À propos de Coffee Supplies Direct

Écrit par l'entreprise

About Coffee Supplies Direct

At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.



We specialise in:

It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.

We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.

Delivery - Free delivery on orders over £60 with a Next Day delivery option available

Returns - 30 Day money back returns on items returned in their original condition

Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

10 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(9 663)

41 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Poor service and no discount code issues

Signed up for first time registration 5% discount
Had large tea order in wallet waiting for code
No code arrived so emailed them
They say no such code
Order gets cancelled by them as sold out even though in my wallet waiting to put code and pay
Crap service
Crap ordering system
Wasted my free time

26 octobre 2025
Avis spontané
Logo de Coffee Supplies Direct

Réponse de Coffee Supplies Direct

Hi,

We are very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.

As explained in our emails, the 5% discount code is available only for first orders placed by new customers, and this is noted on the banner shown for the discount. The reason you did not receive the code is that our system recognised you have previously placed an order with us.

Regarding the items from your basket that were sold out, we understand this is frustrating. Unfortunately, our system does not reserve stock when products are added to the cart, and an item may sell out if another customer completes their purchase before the order is finalised.

We apologise for the inconvenience caused and for the disappointment this experience has created. If there is anything else we can help with, please feel free to contact us.

Best regards,
Coffee Supplies Direct

Noté 5 sur 5 étoiles

Cheapest Tassimo pods

Its cheapest Tassimo coffee pods suppliers in UK .I have been using this site from past 2years . never had issue with order or delivery. Only thing is that you can buy bundle of 5 packs ,I feel sometimes,they should give more options to their customers to choose 5 packs. Mix and match blend would be a great deal.

11 novembre 2024
Noté 5 sur 5 étoiles

Lightning Fast Delivery

My order was placed late Saturday morning and delivered on Sunday, less than 24 hours later, so thank you to Coffee Supplies Direct and Royal Mail for really speedy service - i’d fully expected Monday dispatch and Tuesday delivery. Five Stars!

11 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic experience as a first time customer…

Fantastic experience as a first time buyer from this company especially Emilia! I initially sent an enquiry regarding expiry dates and had an extremely fast response. My order was dispatched very quickly but unfortunately Royal mail lost it. I needed this order quickly for my small business so I was a bit stressed. After a few days or realising it was stuck somewhere, Emilia then helped me by sending a replacement out which arrived the next day. I appreciated this so much as I know a lot of companies would not have done this until the original parcel was located.
I will order from here every time I need this product, thank you! :D

5 septembre 2025
Avis spontané
Noté 4 sur 5 étoiles

5* PRODUCTS AND FAST DELIVERY

THE RANGE OF COFFEE / TEA PRODUCTS IMPRESSIVE, QUALITY AND PRICING EXTREMELY COMPETITIVE. MY TRACKED ORDER ARRIVED WITHIN 48 HOURS - A 5* EXPERIENCE AND A NEW CUSTOMER FOR YEARS TO COME !

HOWEVER, MY 4 STARS RELATE TO POOR COMMUNICATION ON THIS OCCASION. I PLACED MY FIRST ORDER, NO EMAIL CONFIRMATION RECEIVED, I SENT A FURTHER 2 EMAILS , NO RESPONSE. NO TRACKING UPDATE, NO CONTACT AT ALL. I HAD NO INDICATION IF MY ORDER WAS ACTUALLY RECEIVED OR DISPATCHED. THOUGH DELIGHTED WITH MY ORDER , DISAPPOINTED WITH LACK OF CUSTOMER SUPPORT.

8 septembre 2025
Avis spontané
Logo de Coffee Supplies Direct

Réponse de Coffee Supplies Direct

Hi,

Thank you so much for your kind words and for taking the time to leave a detailed review. We're thrilled to hear that you were impressed with our product range, pricing, and delivery speed. We’re absolutely delighted to welcome you as a new long-term customer!

We’re very sorry to hear about the communication issues you experienced. After checking our records, we can confirm that we received both of your emails and replied to each one on 15/09/2025, at 9:29 AM and again at 2:54 PM.

It’s possible our replies, along with your order confirmation, may have landed in your spam or junk folder, so we kindly ask you to check there just in case.

We really appreciate your feedback and we’re glad that you were happy with your order overall.
We look forward to your future orders.

Kind regards
Coffee Supplies Direct

Noté 5 sur 5 étoiles

Bulk buys and good prices

Excellent prices and the ability to buy my coffee in bulk make this a great website. My last order arrived incredibly fast too. Overall great service

12 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Faulty goods

They know, because i have told them about ten times that i threw damaged items in bin yet they keep asking for ‘more images’
Customer services are appalling
Do not buy from these cowboys

8 septembre 2025
Avis spontané
Logo de Coffee Supplies Direct

Réponse de Coffee Supplies Direct

Hi Nigel,

Apologies for not meeting your expectations. We follow our established procedures to ensure fair and consistent outcomes for every customer. This matter is now considered closed. Please note that we do not engage with or tolerate abusive or offensive language directed at our staff.

Best regards,
Coffee Supplies Direct Team.

Noté 5 sur 5 étoiles

Heaven for coffee drinkers

Wow wow and wow...first time using this company, outstanding and excellent service all round. It was like the items I ordered were at my doorstep before I finished the order lol. Will definitely use again without any hesitation.

6 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Always fantastic service

Always fantastic service: good selection of coffees; good prices; properly packed; and arrive almost immediately (well, usually the next day). I always buy my coffee from them.

3 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

excellent customer

I came upon this company by searching for tassimo pods, their prices were excellent and the delivery of my order was really quick. I have never received such great service from a company before and I will certainly buy from them in the future

7 août 2025
Avis spontané
Noté 1 sur 5 étoiles

I ordered a coffee where product was…

I ordered a coffee where product was faulty- the bags were damaged. I have send 2 images. But 9 coffee bags were damaged. Customer support told me to go to manufacturing with all the 9 images. Sorry to say such bad customer service arguing about 12 pounds for 3 weeks. I am disputing with my bank and never will go to buy from them again.. Completely not customer centric

1 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Speedy service and great coffee

Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini).

Ordered, and dispatch notification received 24 mins after ordering. Order arrived less than 24hrs after ordering, so thanks to Royal Mail too.

Coffee is great, prices are good, and should you incur p&p, I think that's very reasonable for the size of box that I'm usually ordering. Although I was able to buy in bulk this time, due to the long dated products.

14 juillet 2025
Avis spontané

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