Predatory contract agreements with hidden fees for cancelling. Not only that you are supposed to pay £40 for cancelling your learner policy, but there is also another "fee" based on the month you canc... Voir plus
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Lisez les avis des autres
Does not even deserve one star. They have added on extra fees unexpectedly and refused to refund me my own money. Even the manager had lied and claimed they had attempted it but my bank “refused” th... Voir plus
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I've had 3 phone calls with Collingwood this week, all with 3 different ladies. Every person was super helpful and friendly. I was abel to get through quickly and didn't have to keep repeating myself... Voir plus
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I had been struggling to get a short term policy for a taxi. Quite a few companies wouldn't help, however Dee-Lie at Collingwood insurance was marvellous, she took the stress out of the situation and... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Coordonnées de contact
Collingwood House, NE29 6AR, North Shields, Royaume-Uni
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Moyen
3 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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They scam you out of your money when u…
They scam you out of your money when u cancel ur insurance make u pay back a stupid amount of money
3 juillet 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Justin,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Very Difficult to Contact and Make Payments
Very disappointed with Collinswood Insurance. I have tried multiple times to contact them by phone, but it is extremely difficult to get through to anyone. They also don’t seem to offer a proper direct debit option, which means I have to call every month just to make a payment — this is very inconvenient and frustrating.
I also sent an email requesting a call back, but I have not received any response. The lack of communication and support is unacceptable and has caused unnecessary stress. I hope they seriously improve their customer service and payment options in the future.
30 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Abhijith,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Be careful with learner driver…
Be careful with learner driver insurance from Collingwood. They charge a £40 cancellation fee when you pass your driving test, even though passing is the whole purpose of having learner insurance. As the policy cannot continue once you've passed, you're effectively forced to cancel and pay the fee. This feels like a hidden and unreasonable extra cost that all customers are likely to incur. Had I known about this charge upfront, I would have considered other providers.
2 juillet 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Mrs Palmer,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
It’s has been very very good talking a…
It’s has been very very good talking a member of your staff which is julienne she’s a great
30 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Aqib,
Thank you so much for your kind words!
We’re delighted to hear that Julienne was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
ind Regards
The Collingwood Team
Used this company for a while now and I…
Used this company for a while now and I have never had a problem with them, the service and the staff are excellent.
30 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Trevor,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Sarah was excellent ,the customer…
Sarah was excellent ,the customer service provided was great from all the agents, I have spoken to Michael and Alistair too in the past.
30 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Aqib,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
ind Regards
The Collingwood Team
Rang up to renew my insurance spoke to…
Rang up to renew my insurance spoke to Dee-lie was really friendly and polite
29 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Connor,
Thank you so much for your kind words! We’re delighted to hear that Dee-Lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Be extremely cautious before taking out…
Be extremely cautious before taking out a learner policy with this company. They charge a £75 administration fee just to set up the policy, a £40 cancellation fee when you pass your test, and an additional £4.50 added to every monthly payment.On top of that, the insurance itself is priced at short‑term rates, meaning you pay around 80% of the annual premium for only six months of cover, plus all the fees mentioned above.These costs are buried in the small print—a very clever arrangement between the so‑called broker and the insurer, leaving customers paying heavily at both ends. All there so called terms is burried in hyperlinks in their quote journey.
29 novembre 2025
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Stuart,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Réponse de Collingwood Insurance Services UK Ltd
Hi Ghulam,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Avoid
My daughter passed her test just over 6 months into the policy, and you are warned that you must let them know immediately when the test is passed. I did this, and not only did I not get a refund, but I had to pay more money for the privilege of canceling !!!! Avoid Avoid Avoid
25 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Paul,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Sarah was amazing excellent service…
Sarah was amazing excellent service policy set up successfully explained thoroughly through all the terms and conditions off the policy 5 stars!
24 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Danish,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Dee-lie was really helpful and clearly…
Dee-lie was really helpful and clearly explained the all process for me to get my taxi insurance.
18 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Morr,
Thank you so much for your kind words!
We’re delighted to hear that Dee-Lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Great helper!
19 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Silviu,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Absolutely ridiculous cancellation fee
Absolutely scandalous the way this company treated my daughter when she had to cancel the policy due to trauma from a fatal car accident with a £94.24 charge.. stay well clear will never use this company again
18 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Christian,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Excellent customer service
I have used Collingwood for coming up to a year now for short term taxi cover and every staff member has been amazing especially dee-lie today helping me with a enquiry.Would high recommend for taxi cover as they are very professional and helpful
17 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi ,
Thank you so much for your kind words!
We’re delighted to hear that dee-lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Very professional and understanding…
Very professional and understanding customer service. Quotation for private hire was very reasonable. Interest free to spread it over a year.
16 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Chrestos,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Was assisted and eased through all the…
Was assisted and eased through all the processes and engagements over the phone as a new customer.
Was great on the phone and advocated professional advice whilst maintaining clarity support and assistance.
Jeevan
15 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Jeevan,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Stay clear of Collingwood
So many negative replies for Collingwood, i would stay clear.
They comply with the "regulations" and use this to their advantage to ensure that you are truly stung for fees, and if you pass your test or need to cancel at any point, you will get practically nothing back from your policy. I cancelled one after around 3 months and for a policy over £200 i got £11 back after fees.
They try to claim that Collingwood Insurance Services and Collingwood Insurance are two completely separate non-affiliated companies, they are obviously owned by the same people and another way to maximise on their fees.
Again they will hide behind regulations, but in essence this is an unethical company who isn't interested in any customer feedback or complaints, and just interested in making as much money as humanly possible
11 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Andrew,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
The cost of cancelling
If you think your child will take/pass their test within a year don't buy this insurance. The devil is in the detail. Hefty cancellation fee, not proportional refunds versus time insured etc. I cancelled after 8 months and a few days and, having paid upfront, had to pay another £40 as the cancellation fee with no reimbursement for the remaining 4 months.... To be fair I should have read the small print but if they were open and honest the cost of passing your test within a year should be front and centre...
8 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Great friendly service
Great friendly service, easy going and Sarah who I was speaking to was a fun, chatty and helpful agent. Wasn’t the typical scripted, robotic, and boring person. Made the process easy and they also do all the work you just have to pay your premium. It’s that simple! Would highly recommend anyone looking for taxi insurance to give this company a look and hopefully you get Sarah! Definitely the best insurance consultant I’ve spoke to!
2 juin 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Mathew,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
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