Absolutely terrible customer service. Delayed delivery dates, no communication, emails not replied to, phone calls not returned. Every date given then ignored and when we call to chase nobody knows wh... Voir plus
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Wish I had read this before! Absolutely disgraceful company. Website states 7-10 days for delivery, over 5 weeks since the order and still waiting. Promises every day every week when they answ... Voir plus
What can I say. Whole experience not good but was restored in the end. Without the driver"Bear" being on the scene I think the results might be somewhat different. Communication originally was h... Voir plus
Order placed, paid and excepted by Colourclad on 21st August. As of 14th October no product has been received. They never contact you ref delivery or updates whether with positive news or to advsie... Voir plus
À propos de l'entreprise
- Magasin de matériel pour l'entretien des toitures
- aussi dans
- Distributeur d'acier
- Magasin de bricolage
- Magasin de matériaux d'isolation
À propos de Colour Clad Profiles Ltd
Écrit par l'entreprise
Choose from a huge range of standard colours or specify a specific colour and we will source it for you. Whichever finish and colour you choose, our high-quality materials and finish will always keep your building looking first-class.
Coordonnées de contact
Mendip Business Park, BS26 2UG, Axbridge, Somerset, Royaume-Uni
- 01278557002
- info@colourcladprofiles.com
- colourcladprofiles.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 34 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Great service
No delivery, no email, don't answer the phone
I received a delivery date that wasn't fulfilled. Then have received no communication about my order. No response to my email. No answer when I call. . .

Réponse de Colour Clad Profiles Ltd
The whole process from start to finish…
The whole process from start to finish was nice and straight forward and simple, great product and delivered on time, Bear the the driver was a good chap to, nice to have a chat with.

Réponse de Colour Clad Profiles Ltd

Réponse de Colour Clad Profiles Ltd
Awful
Awful, on June 1st i ordered the best part of £600 of roof sheet materials, they said it would be delivered on the 6/6/26 I thought great that perfect, 2 days later I receive a tiny hardly noticeable email from them telling me it was a typo and I'll receive it now on the 7/7/26 so 4 weeks, then comes the 7th and I give them a week's grace and rang them back on the 15/7/26 asking where my order was as it was now a week late, eventually after 2 calls attempts and one of them hung up on me I got through to transport, transport then told me oh we have you down as delivery for the 18/8/26 I said no thanks I want a refund, so they said okay we will cancel you should get the refund in a couple of days. 3 days later no refund but another email off "service" this time, saying your refund has now been approved and you'll receive it as soon as the refund team process it, so I guess in about 28 days yeah? Honestly just avoid them at all costs, it's obvious where reviews come from, the customer service has been abhorrent, if you don't want a terrible time do not buy from this company, I'm also incredibly patient, I've maybe written 2 reviews my whole life but this one really took the biscuit.

Réponse de Colour Clad Profiles Ltd
Speedy delivery
Speedy delivery, and the chap doing the delivery was polite and fast
Good product
Good product, delivery driver (Bear) was very helpful and on time :-)
Roof panels
Great company who provided me with quality product at a competitive price .Delivery was on thedate stated and Bear our delivery guy kept us updated as to his schedule.Items were carefully delivered by a great guy.Highly recommended this company
Don't deal with this company if you value your time and mental health
Given 3-4 week delivery time at order/ payment. After week's of phone calls after delivery date, every time getting a looks like next week. 9 weeks after payment it gets delivered (this seems to be a good delivery time). Some wrong items, some damage. No response to e mails. Don't be fooled by the amazing pre order customer service, that's where it stops.
Pleasure to deal with this company
Pleasure to deal with this company. Good product and good prices. The Driver “BEAR” was nice and respectful.
Highly recommended A*****
Great service from start to finish and…
Great service from start to finish and Bear was a very nice guy to boot
Great company and good service
Great company and good service. Did what they said and delivered on time. Bear was telling me about some positive changes and improvements that the company are implementing so looking forward to seeing these when I next order.
Great service
Great service, would definitely use again. Kept me informed on delivery.
The delivery driver Bear was absolutely…
The delivery driver Bear was absolutely fantastic, very polite and very helpful, I believe he’s a great asset to the company
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