Column Radiators 4u Avis 186

A bit disappointing, I have to buy some radiators from here and some from traderadiators.com to get the size I needed, in both cases I was buying anthracite column radiators. The ones from traderadiators came direct from their warehouse could be tracked and arrived the next day. Whereas columnradiators4u first of all recorded by order incorrectly and then although columnradiators4u website implied next day delivery, they actually came form manufacturer and only arrived three days later at 5.30pm, I was unable to track delivery time and getting concerned they would not return in time.
The actual quality of the radiators was much the same apart from one important difference. The traderadiators.com ones had hooked brackets that were barely visible, but the columnradiators4u were very visible, especially on the 2 column model which was quite a disappointment. When I rang columnradiators4u about this they just told me that was upto the manufacturers and they did not have such details. To be fair when I looked at what I had purchased online there was infact a picture of the brackets but it really wasnt clear. Idont knwo if all their radiators have these inferiot brackets or just these ones but I really think they should explain bracketing options on the site.

Terrible service. Misleading advertising on their website. They specifically say "next day delivery" on the radiators I ordered.

I ordered 4 radiators before 11am. I received 1 of the 4 two days later, and I now have just been told the other 3 will be delivered 6 days (4 working days) later.

They said one of the manufacturers called and left a voicemail trying to arrange delivery. I got no missed call, or voice mail.

Excellent service, can say no more.

Excellent service, prompt delivery

My first review was based on the poor performance of their courier and lack of communication of this, however I have now understood that they are agents for the manufacturers and therefore issues are out of their control. I am pleased to say that my issues have now been resolved for which the customer service side of things is very good, they called me to discuss the issues and did everything they could to help resolve them. I have since provided feedback on some points to Paul Duffy a Senior person within the company who has advised me that all the issues will be looked into to see if improvements can be made
Based on the good after sales care I have update my rating from 1 star to 3 stars and would probably use them again if needed.

I bought a column radiator from these (not a cheap one), the radiator was promised for delivery the next day, I ordered the radiator and valves on Wednesday night on 19/7/17 and was told delivery would be Friday 21st July.
I received a text message from DPD to say that delivery would be Friday 21st as agreed and it gave a 1hr delivery window, I was really happy about this.
DPD delivered but it appeared to only be the valves, I called Column Radiators 4 u to ask what had happened to the radiator, they advised that this was with another courier and that it will be delivered by 6pm on Friday, I was not made aware when the order was placed that the delivery would be split up onto 2 couriers and I wasted the day waiting in for the delivery.
I waited in until 7pm on Friday for the delivery and I tried to call Column Radiators 4 u to find out what was the ETA on the delivery only to find out that they had closed, I tried to contact the courier (Tuffnells) direct to ask the same question only to find out that they were closed too.
I left messages for Column Radiators about my disgust in this service and spoke to Laura the head of customer services to find out what had happened and to arrange for some compensation for the loss of my time and the inconvenience the company had put on my Family and Myself only to be told that they would not provide any.
My advice is DO NOT USE THEM as they obviously do not know how to treat their customers and to provide them with all the relevant information, clearly they do not understand that to receive a text message from a courier that an assumption would be made that this is the whole order.

EXCELLENT SERVICE EVERYTHING ARRIVED ON TIME AND THE COMPANY CHECKED UP TO SEE IF ALL OK BEST SERVICE WE HAVE HAD FOR A LONG LONG TIME .
WELL DONE

Very good price on radiator valves and no fuss return when I initially ordered the incorrect valves.

Good quality arrived as stated would use again.

I've ordered raw metal radiator and it is stunning. We haven't put it up yet so hopefully there will be no leaks but it certainly looks great and it was delivered promptly.

Great service ordered at 11am.
The next morning all 8 radiators were on site.

Very helpful when contacted. Great prices.

A good price, fast delivery and very well packed.

Radiator arrived on time and just as described. Not installed yet so cannot comment on performance but it looks the part!

this company is spot on del when said thy wood thanks.

Lovely looking radiator and very prompt delivery.

I ordered 2 metallic coloured Apollo column rads - they are great, true to the sample colour, arrived before due date. Excellent service from Column Radiators4U, efficient and friendly, good prompt advice and kept me updated as to status of order. I'd have no hesitation to order again or recommend.

Excallant service I will definitely de purchasing these radiators again .